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AXA Professionals

AXA Professionals is a technology-enabled service organization that provides scalable workforce solutions and end-to-end IT project delivery for MSPs, enterprises, and government clients across the U.S. and Canada. With 25 years of experience, they focus on enhancing business operations through a nationwide network of certified IT professionals, offering services such as on-demand staffing, infrastructure modernization, and managed dispatch services. Their mission is to empower clients by delivering exceptional service with speed and precision, ensuring compliance and optimizing performance across various industries.

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 Job description:
 
 
 
 
 Job Overview
 
 
 
 We are seeking a dynamic and proactive Deskside Technician to join our IT support team. In this role, you will be the frontline technical expert responsible for delivering exceptional desktop and hardware support to our users. You will troubleshoot and resolve a wide range of technical issues, ensuring minimal downtime and optimal performance of IT infrastructure. Your energetic approach and problem-solving skills will help maintain a seamless technology environment across our organization, empowering employees to work efficiently and confidently.
 
 
 
 
 
 
 What will you do?
 
 
 <ul>
 <li>
 Provide hardware/software support services to onsite client including break/fix
 </li>
 <li>
 Implement virus detection and eradication procedures
 </li>
 <li>
 Diagnose end-user system failures and implement repair solutions
 </li>
 <li>
 Diagnose printer and other peripheral devise failures and implement repair solutions
 </li>
 <li>
 Troubleshoot network devices in order to ensure connectivity from the PC to the Network
 </li>
 <li>
 Provide hardware/software support services to onsite client including break/fix
 </li>
 <li>
 Implement virus detection and eradication procedures
 </li>
 <li>
 Diagnose end-user system failures and implement repair solutions
 </li>
 <li>
 Diagnose printer and other peripheral devise failures and implement repair solutions
 </li>
 <li>
 Troubleshoot network devices in order to ensure connectivity from the PC to the Network
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 What do you need to succeed?
 
 
 <ul>
 <li>
 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
 </li>
 <li>
 2-11pm M-F or 10pm - 7am M-F
 </li>
 <li>
 Experience troubleshooting and replacing hardware on Lenovo PCs
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 <li>
 Experience using Active Directory
 </li>
 <li>
 Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
 </li>
 <li>
 Experience troubleshooting wireless connectivity issues
 </li>
 <li>
 Quality Customer Service skills
 </li>
 <li>
 VPN experience.
 </li>
 <li>
 Experience with basic hardware printer support
 </li>
 <li>
 Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
 </li>
 </ul>
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
 
 
 
 
 Work Location: In person
 
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Deskside Support Technician

Join AXA Professionals and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AXA Professionals

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Deskside Support Technician