Deskside Support Technician

Job description:

Job Overview

We are seeking a dynamic and proactive Deskside Technician to join our IT support team. In this role, you will be the frontline technical expert responsible for delivering exceptional desktop and hardware support to our users. You will troubleshoot and resolve a wide range of technical issues, ensuring minimal downtime and optimal performance of IT infrastructure. Your energetic approach and problem-solving skills will help maintain a seamless technology environment across our organization, empowering employees to work efficiently and confidently.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements: What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• 2-11pm M-F or 10pm - 7am M-F
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person