Qureos Mentor

Axia Women's Health

Axia Women's Health is dedicated to improving women's health through a community of over 450 providers and 200 health centers across New Jersey, Pennsylvania, Indiana, and Kentucky. The organization encompasses various specialties including OB/GYN, breast health, high-risk pregnancy, and fertility services, ensuring personalized care for women. With a focus on collaboration and comprehensive care, Axia aims to enhance the health and well-being of women in their communities.

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 Axia Women's Health is the nation&rsquo;s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women&rsquo;s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women&rsquo;s Health has been recognized as the #1 Physician Practice for Women&rsquo;s Health by Castle Connolly and certified as a Great Place to Work for four consecutive years. Learn more at www.axiawh.com.
 
 
 
 
 
 As we continue to grow, we are seeking an
 
 HR Service-Delivery Specialist
 
 to join our dynamic HR team. This is a remote position that will support the HR Service Delivery team by managing day-to-day HR inquiries and ticket workflow assignments.
 
 
 
 
 
 The
 
 HR Service-Delivery Specialist
 
 will serve as the first point of contact for general HR inquiries and will manage the day-to-day flow of HR service tickets. This individual will support colleagues with questions related to benefits, paid time off (PTO), personal information changes, and employment verifications. The HR Service Delivery Specialist will help streamline HR processes by identifying areas where automation can reduce volume, focusing on improving the efficiency and effectiveness of the HR department.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Ticket Workflow Management
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for Tier 0 and Tier 1 HR inquiries, handling general requests through the ticketing system.
 </li>
 <li>
 Assign tickets appropriately to HR team members and track ticket progress to ensure timely resolution.
 </li>
 <li>
 Monitor and manage the ticketing queue, ensuring that incoming requests are promptly addressed and categorized for further follow-up.
 </li>
 </ul>
 
 
 
 
 
 
 General HR Support
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Answer colleague inquiries related to
 
 benefits
 
 ,
 
 PTO
 
 ,
 
 personal information changes
 
 , and
 
 employment verifications
 
 .
 </li>
 <li>
 Provide clear, concise information on HR policies, benefits enrollment, eligibility, and PTO processes.
 </li>
 <li>
 Ensure that colleagues' personal information is updated accurately within UKG Pro, the HRIS system of record.
 </li>
 </ul>
 
 
 
 
 
 
 Process Improvement &amp; Automation
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Identify recurring, low-complexity issues (Tier 0 or Tier 1 inquiries) and work with HR leadership to implement solutions, including automation where possible.
 </li>
 <li>
 Evaluate daily processes to uncover inefficiencies and propose process improvements that reduce manual workload, enhance the colleague experience, and streamline HR service delivery.
 </li>
 <li>
 Work closely with the HR Service Delivery Senior Manager to prioritize and implement automation initiatives in collaboration with the HR Analyst.
 </li>
 </ul>
 
 
 
 
 
 
 Collaboration
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Collaborate with HR Generalists, Analyst, and other teams (e.g., Benefits, Payroll, IT) to ensure a smooth flow of information and services.
 </li>
 <li>
 Act as a liaison between colleagues and HR team, ensuring timely communication and case resolution.
 </li>
 </ul>
 
 
 
 
 
 
 Documentation &amp; Knowledge Base
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Maintain accurate documentation of HR processes and standard operating procedures.
 </li>
 <li>
 Contribute to the knowledge base to enable colleagues to self-serve and find solutions to common HR inquiries.
 </li>
 </ul>
 
 
 
 
 
 Critical Thinking &amp; Problem Solving
 
 :
 
 
 
 
 <ul>
 <li>
 Use deductive reasoning and critical thinking to resolve complex issues efficiently.
 </li>
 <li>
 Continuously utilize service levels, performance metrics, and trends to identify areas for improvement and optimization.
 </li>
 </ul>
 
 
 
 
 
 
 Customer Service Mindset
 
 
 
 :
 
 
 
 
 
 <ul>
 <li>
 Provide Customer-Centric Support: Deliver prompt, courteous, and solutions-focused assistance to colleagues, ensuring a positive and supportive experience.
 </li>
 <li>
 Anticipate Colleague Needs: Proactively identify concerns and provide guidance that aligns with their unique situations, fostering trust and satisfaction.
 </li>
 <li>
 Maintain Professional Communication: Use clear, empathetic, and respectful language in all interactions, tailored to meet the needs of diverse employee audiences.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Experience
 
 :
 
 
 
 
 <ul>
 <li>
 2+ years of experience in an HR service delivery, HR support, or administrative role (preferably in a healthcare or multi-state environment).
 </li>
 <li>
 Prior experience working with ticketing systems (experience with
 
 Zoho Service Desk
 
 or similar platforms) a plus.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 
 
 <ul>
 <li>
 High school diploma or GED equivalent required
 </li>
 <li>
 Bachelor's Degree in Human Resources, Business Administration, or a related field preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 :
 
 
 
 
 <ul>
 <li>
 Strong
 
 critical thinking
 
 and
 
 problem-solving
 
 abilities, with a proactive approach to resolving issues.
 </li>
 <li>
 
 Excellent communication skills
 
 , with the ability to handle sensitive information and provide clear, concise responses.
 </li>
 <li>
 Experience in
 
 benefits administration
 
 ,
 
 PTO management
 
 , and
 
 employment verifications
 
 .
 </li>
 <li>
 
 Deductive reasoning
 
 skills, with the ability to analyze and evaluate day-to-day processes for improvements.
 </li>
 <li>
 Familiarity with HRIS systems and ability to update colleague information accurately.
 </li>
 <li>
 Ability to work
 
 independently
 
 , manage time effectively, and stay organized in a fast-paced environment.
 </li>
 <li>
 
 Personal Attributes
 
 :
 </li>
 <li>
 A
 
 self-starter
 
 with a passion for improving processes and delivering exceptional service to colleagues.
 </li>
 <li>
 High level of
 
 integrity
 
 and confidentiality in handling personal and sensitive information.
 </li>
 <li>
 Strong interpersonal skills and ability to collaborate effectively with team members across multiple states.
 </li>
 <li>
 Comfortable with
 
 remote work
 
 and capable of managing a home office environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Experience in a
 
 women&rsquo;s healthcare
 
 or healthcare-related organization is preferred but not required.
 </li>
 <li>
 
 Leave of Absence
 
 support experience and knowledge of
 
 state-specific HR laws
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 Reports to
 
 : HR Service Delivery Senior Manager
 
 
 
 
 
 
 The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
 
 
 
 
 
 
 
 Full Time Benefits Summary:
 
 
 
 
 
 <ul>
 <li>
 Full time benefit-eligibility beginning the first of the month after hire
 </li>
 <li>
 Choice of multiple medical insurance plans to best meet your needs
 </li>
 <li>
 Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
 </li>
 <li>
 Generous PTO offering with additional time off for volunteering
 </li>
 <li>
 401k with company match
 </li>
 <li>
 Access to Axia providers at little to no cost through Axia&rsquo;s medical insurance
 </li>
 <li>
 Axia-paid life insurance, short term and long term disability
 </li>
 <li>
 Free counseling for colleagues and family members, including parents and parents-in-law
 </li>
 <li>
 Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
 </li>
 </ul>
 
 
 
 
 At Axia Women&rsquo;s Health, we&rsquo;re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals &ndash; without regards to gender, race, ethnicity, ability, or sexual orientation &ndash; and proudly celebrate our individual experiences and differences.
 
 
 
 
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
 
</div>

Human Resources Specialist

Join Axia Women's Health and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Axia Women's Health

About Company

Human Resources Specialist