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Baptist Beaumont Surgical Affiliates

Job Summary We are seeking a dedicated Healthcare IT Support Technician to join our IT support team. The ideal candidate will provide exceptional technical assistance and support to end-users, ensuring that all IT-related issues are resolved efficiently and effectively. This role involves troubleshooting hardware and software problems, maintaining computer systems, and assisting users with various IT-related inquiries.Key Responsibilities: * Serve as the first point of contact for our employees seeking technical assistance via in office, phone and email. * Provide basic troubleshooting and support for hardware, software, operating systems, and network connected devices such as printers. * Assist our employees with common healthcare IT-related problems, including login issues, system performance, printing, device connectivity, and troubleshooting medical equipment. * Provide initial triage, identify and escalate unresolved issues to senior staff or other specialized personnel. * Document and track issues in the service desk ticketing system, ensuring timely resolution and client satisfaction. * Maintain knowledge of company-specific IT systems, policies, and procedures. * Deploy new workstations and peripherals. * Track and update changes made to IT inventory. * Stay up-to-date with the latest healthcare IT trends, tools, and best practices. * Travel between our local facilities to provide on-site assistance when needed.Qualifications: * High school diploma or equivalent required; Associate&rsquo;s degree or IT certifications a plus. * Previous experience in an IT support or customer service role is preferred. * Strong problem-solving skills with the ability to diagnose and resolve basic technical issues. * Excellent verbal and written communication skills. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong attention to detail and a customer-centric attitude. * Familiarity with Windows, macOS, or Linux operating systems, as well as common software applications (Microsoft Office, etc.). * Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools a plus. * Ability to lift up to 50 lbs. * Current Drivers License and reliable transportation.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>IT support: 5 years (Preferred)</li><li>Help Desk / Customer Support: 1 year (Preferred)</li><li>Security &amp; Compliance Awareness: 1 year (Preferred)</li></ul>Work Location: In personPay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Healthcare IT Support Technician

Join Baptist Beaumont Surgical Affiliates and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Baptist Beaumont Surgical Affiliates

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Healthcare IT Support Technician