Qureos Mentor

Beltone

<div>
 
 
 Job Purpose :
 
 
 
 To execute collection activities across early, mid, and late delinquency stages by contacting customers, negotiating repayment plans, and ensuring accurate documentation of recovery efforts. The Collection Specialist plays a critical role in reducing delinquency and minimizing credit loss while maintaining professional and compliant interactions with customers. The role supports daily operational targets and contributes to achieving the company&rsquo;s recovery goals.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Contact delinquent customers via phone, SMS, email, and other channels to collect outstanding dues.
 </li>
 <li>
 Negotiate payment plans, settlements, or rescheduling agreements in line with policy guidelines.
 </li>
 <li>
 Update collection system records with accurate call notes, payment promises, and outcomes.
 </li>
 <li>
 Follow up with customers on broken promises and non-responses.
 </li>
 <li>
 Identify reasons for non-payment and propose tailored solutions to encourage recovery.
 </li>
 <li>
 Escalate high-risk, non-responsive, or disputed cases to the Collection Supervisor.
 </li>
 <li>
 Maintain professionalism, empathy, and compliance during all customer interactions.
 </li>
 <li>
 Adhere to collection scripts, call handling procedures, and regulatory communication standards.
 </li>
 <li>
 Monitor own performance against daily, weekly, and monthly recovery targets.
 </li>
 <li>
 Coordinate with internal teams (Legal, Customer Service) to resolve account issues or complaints.
 </li>
 <li>
 Participate in regular training sessions to enhance communication and negotiation skills.
 </li>
 <li>
 Flag potential fraud, deceased cases, or legal concerns for further review.
 </li>
 <li>
 Support reporting by logging activity data and follow-ups.
 </li>
 <li>
 Suggest process improvements based on recurring customer feedback or system gaps.
 </li>
 <li>
 Manage high-volume call queues effectively to optimize coverage.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or Law.
 </li>
 <li>
 From 0 to 2 years of experience in collections or recovery in financial services &bull; Experience with external agencies and legal recovery cases.
 </li>
 <li>
 Strategic collections planning and execution .
 </li>
 <li>
 Negotiation, conflict resolution, and customer communication .
 </li>
 <li>
 Familiarity with legal and regulatory frameworks in collections .
 </li>
 <li>
 Analytical mindset and data-driven decision making .
 </li>
 <li>
 Strong leadership and performance management .
 </li>
 <li>
 Good Command of English
 </li>
 </ul>
</div>

Collection Specialist - SEVEN

<div>
 
 
 Job Purpose :
 
 
 <ul>
 <li>
 Contact delinquent customers via phone, SMS, email, and other channels to collect outstanding dues.
 </li>
 <li>
 Negotiate payment plans, settlements, or rescheduling agreements in line with policy guidelines.
 </li>
 <li>
 Update collection system records with accurate call notes, payment promises, and outcomes.
 </li>
 <li>
 Follow up with customers on broken promises and non-responses.
 </li>
 <li>
 Identify reasons for non-payment and propose tailored solutions to encourage recovery.
 </li>
 <li>
 Escalate high-risk, non-responsive, or disputed cases to the Collection Supervisor.
 </li>
 <li>
 Maintain professionalism, empathy, and compliance during all customer interactions.
 </li>
 <li>
 Adhere to collection scripts, call handling procedures, and regulatory communication standards.
 </li>
 <li>
 Monitor own performance against daily, weekly, and monthly recovery targets.
 </li>
 <li>
 Coordinate with internal teams (Legal, Customer Service) to resolve account issues or complaints.
 </li>
 <li>
 Participate in regular training sessions to enhance communication and negotiation skills.
 </li>
 <li>
 Flag potential fraud, deceased cases, or legal concerns for further review.
 </li>
 <li>
 Support reporting by logging activity data and follow-ups.
 </li>
 <li>
 Suggest process improvements based on recurring customer feedback or system gaps.
 </li>
 <li>
 Manage high-volume call queues effectively to optimize coverage.
 </li>
 <li>
 Contribute to a positive and performance-oriented team environment.
 </li>
 </ul>
 
 
 
 
 Job Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or Law.
 </li>
 <li>
 From 0 to 2 years of experience in collections or recovery in financial services.
 </li>
 <li>
 Strategic collections planning and execution.
 </li>
 <li>
 Negotiation, conflict resolution, and customer communication.
 </li>
 <li>
 Strong leadership and performance management.
 </li>
 <li>
 Good Command of English.
 </li>
 </ul>
</div>

Collections Specialist - SEVEN

Join Beltone and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Beltone

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Collection Specialist - SEVEN

Collections Specialist - SEVEN