Qureos Mentor

biniTelecom

We are seeking motivated, high energy professionals to join our inbound healthcare division. If you have a natural talent for conversation and excellent English communication skills, this role offers a professional environment focused on high volume lead qualification rather than high pressure closing.The RoleThis is a Lead Qualification and Live Transfer position. You will serve as the primary point of contact for US based customers inquiring about health insurance. Your goal is to engage the caller, verify their eligibility for ACA or Medicare benefits, and perform a Live Transfer to a licensed specialist. Since there is no end to end closing, you can focus entirely on providing a great initial experience and hitting your transfer targets.Core Responsibilities<ul><li>Inbound Engagement: Professionally handle incoming calls from the US market with a positive and helpful attitude.</li><li>Smart Qualification: Quickly identify qualified leads by asking scripted questions regarding insurance needs.</li><li>Successful Transfers: Connect eligible callers to the closing team through efficient live transfer protocols.</li><li>Quality and Compliance: Adhere to provided scripts and US federal regulations to ensure the highest quality of service.</li><li>Productivity: Maintain high energy levels during peak hours to maximize transfer opportunities.</li></ul>Requirements<ul><li>Communication: Exceptional verbal English skills with a clear and neutral accent.</li><li>Experience: 1 plus years in US based campaigns (ACA, Medicare, or Final Expense) is preferred, but we welcome fresh talent with outstanding communication abilities.</li><li>Shift Commitment: Ability to work the Night Shift (5:45 PM to 4:00 AM).</li><li>Soft Skills: Ability to build instant rapport and handle objections with confidence.</li><li>Professionalism: Punctual, target oriented, and a strong team player.</li></ul>What We Offer<ul><li>Basic Salary: PKR 60,000.</li><li>Incentive Structure: Earn performance based commissions for every successful live transfer.</li><li>Career Development: Clear opportunities to advance into Quality Assurance, Training, or Leadership roles.</li><li>Work Environment: A professional, secure, and vibrant office setting located in a prime business hub.</li></ul>Shift and Location<ul><li>Working Hours: Monday to Friday, 5:45 PM to 4:00 AM.</li><li>Location: Commercial Market, Rawalpindi.</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Inbound Sale Representatives | 60,000 Basic Salary | Night Shift

Wave 2.0 is hiring high energy Female Sales Executives for our inbound US healthcare campaigns. If you have excellent English communication skills and thrive in a fast paced environment, this is the perfect role for you. We focus on high volume inbound traffic where your goal is to qualify the caller and perform a Live Transfer to our licensed closers.The RoleUnlike traditional sales roles, there is no end to end closing required. You will handle inbound calls from US based customers interested in health insurance. Your primary responsibility is to engage the customer, verify their eligibility for ACA (Affordable Care Act) or Medicare, and successfully transfer the live call to a senior specialist.Key Responsibilities<ul><li>Inbound Call Handling: Manage incoming calls from US customers with professionalism and energy.</li><li>Lead Qualification: Quickly assess customer eligibility through brief, scripted discovery questions.</li><li>Live Transfers: Seamlessly connect qualified leads to licensed agents via live transfer protocols.</li><li>Script Adherence: Maintain high quality standards by following campaign scripts and compliance guidelines.</li><li>Volume Management: Stay productive and focused during peak hours to maximize transfer counts.</li></ul>Requirements and Qualifications<ul><li>Experience: Previous experience in US campaigns (ACA, Medicare, or Final Expense) is highly preferred, but freshers with exceptional English may apply.</li><li>English Proficiency: Clear, fluent spoken English with a neutral or friendly accent.</li><li>Availability: Must be able to work the Night Shift (5:45 PM to 4:00 AM).</li><li>Interpersonal Skills: Ability to build instant rapport and keep callers engaged.</li><li>Work Ethic: Reliable, punctual, and motivated by performance targets.</li></ul>Compensation and Benefits<ul><li>Competitive Base Salary: PKR 50,000 to 70,000 (Based on experience and communication level).</li><li>Attractive Commissions: Performance based incentives for every successful live transfer.</li><li>Growth Opportunities: Clear path to move into QA or Senior Closer roles.</li><li>Work Culture: A professional and vibrant female friendly office environment.</li></ul>Location and Shift Details<ul><li>Shift Timings: 5:45 PM to 4:00 AM (Monday to Friday).</li><li>Office Location: Wave 2.0, Rani Arcade, B Block, Satellite Town, Commercial Market, Rawalpindi.</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per dayWork Location: In person

Female Sales Executive - Night Shift

We are seeking a highly skilled and results-driven Female Corporate Trainer to spearhead our training department for high-intent USA healthcare campaigns. The ideal candidate will have a mastery of the ACA (Affordable Care Act) and Medicare landscapes, with the ability to transform new recruits into top-performing enrollment specialists.This role is critical to our operations in the North American market and requires a dedicated professional capable of managing the Night Shift while maintaining a high-energy, professional learning environment.Core Responsibilities<ul><li>Campaign Training: Develop and execute end-to-end training modules for ACA and Medicare campaigns, covering plan benefits, eligibility criteria, and compliance.</li><li>Skill Development: Conduct intensive workshops on sales closing techniques, rebuttal handling, and neutral accent neutralization.</li><li>Quality &amp; Compliance: Audit calls to ensure agents adhere to CMS guidelines and campaign-specific protocols, providing real-time feedback and corrective coaching.</li><li>Content Management: Update scripts and training manuals to reflect seasonal changes in the US insurance market (AEP/OEP).</li><li>Performance Analytics: Track and report on trainee &quot;nesting&quot; performance, ensuring a high graduation rate from training to the production floor.</li></ul>Job Requirements<ul><li>Professional Experience: 3 to 5 years of experience specifically as a Trainer in a BPO or call center environment.</li><li>Domain Expertise: Extensive knowledge of USA insurance verticals, specifically Medicare and ACA.</li><li>Communication Mastery: Exceptional spoken and written English skills; must be able to draft professional training materials and communicate fluently with US-based stakeholders.</li><li>Shift Requirement: Must be able to work the Night Shift (US Eastern/Central Standard Time).</li><li>Leadership: Proven ability to manage a classroom and mentor individuals toward meeting strict KPIs.</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>A professional, secure, and growth-oriented work environment.</li><li>Opportunities to lead and scale training operations within a rapidly expanding agency.</li></ul>How to ApplyIf you have the expertise and the drive to build a world-class sales team, please submit your updated resume. Candidates with direct experience in USA Health Insurance campaigns will be prioritized.Pay: Rs80,000.00 - Rs120,000.00 per dayWork Location: In person

Call Center Trainer (5 Years - Minimum Experience)

Job OverviewWe are looking for a confident, professional, and highly articulate Female Front Desk Executive to join our team. As the first point of contact for our office, you will play a crucial role in representing our brand&rsquo;s image. This position requires a candidate who excels in both in person interpersonal interactions and professional telephonic communication.The ideal candidate must possess an authoritative yet welcoming command of the English language and be comfortable working in a fast-paced environment during our evening operations.Key Responsibilities<ul><li>First Impressions: Act as the face of the company, greeting all visitors and clients with a professional demeanor and ensuring a high standard of hospitality.</li><li>Communication Management: Handle high volume incoming calls, directing them to the appropriate departments with clarity and efficiency.</li><li>Visitor Coordination: Manage the reception area, ensuring it remains organized and presentable at all times.</li><li>Administrative Support: Assist with basic administrative tasks, including scheduling appointments, managing correspondence, and coordinating internal team logistics.</li><li>Brand Ambassadorship: Maintain a consistent, polished, and professional appearance that aligns with the company&rsquo;s corporate standards.</li></ul>Requirements &amp; Skills<ul><li>Linguistic Proficiency: Exceptional verbal communication skills in English. You must be able to converse fluently and confidently with diverse stakeholders.</li><li>Communication Excellence: Strong &quot;physical communication&quot; skills (body language, eye contact, and poise) and an engaging, professional telephone etiquette.</li><li>Confidence: A self-assured personality capable of handling various situations and inquiries with composure.</li><li>Shift Availability: Must be able to commit to the evening shift from 5:00 PM to 1:00 AM.</li><li>Presentation: Highly presentable with a strong sense of professional grooming and attire.</li><li>Experience: Prior experience in front desk operations, customer service, or a corporate reception role is preferred but not mandatory for a candidate with the right skill set.</li></ul>Work Schedule<ul><li>Monday to Friday (or specify days)</li><li>Shift: 5:00 PM &ndash; 1:00 AM</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per dayWork Location: In person

Front Desk & Client Relations Executive (Receptionist)

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

We are looking for a high energy, results driven HR Manager to lead our recruitment efforts as we scale our operations. This is a critical role designed for a candidate who thrives in a fast paced environment and has a proven track record of massive hiring for high volume US campaigns.The ideal candidate will have at least 3 years of experience in the call center industry, specifically focused on the Medicare and ACA (Affordable Care Act) verticals. You should possess an extensive professional network (PR) to source top-tier talent quickly and the linguistic fluency to vet candidates for premium English speaking roles.Key Responsibilities<ul><li>Massive Recruitment: Execute aggressive hiring strategies to meet weekly agent quotas for Medicare and ACA campaigns.</li><li>Talent Sourcing: Leverage your existing PR and industry connections to build a pipeline of experienced call center agents.</li><li>Vetting &amp; Quality Control: Conduct rigorous interviews to ensure all hires meet our high standards for English proficiency and sales acumen.</li><li>Onboarding: Streamline the transition from candidate to agent, ensuring all new hires understand the nuances of US based lead generation.</li><li>Strategy: Provide deep insights into the US call center market to optimize retention and recruitment ROI.</li></ul>Required Qualifications<ul><li>Experience: Minimum 3 years of HR/Recruitment Management specifically within the BPO/Call Center sector.</li><li>Campaign Knowledge: Deep, hands on understanding of Medicare, ACA, and US based insurance campaigns.</li><li>Communication: Exceptional English verbal and written communication skills.</li><li>Network: A strong &quot;Public Relations&quot; (PR) portfolio within the local call center community.</li></ul>We are scaling fast and need a leader to match our pace. If you are an HR expert with a deep understanding of US campaigns, don't wait. Submit your application today to secure your spot in our upcoming hiring drive!Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

HR Manager (High Volume Recruitment)

Job Description: We are looking for a motivated and energetic HR Intern to support our recruitment team as we continue to scale our operations. This is a great opportunity for someone who wants to build a career in HR, especially within a fast-paced call center environment.The ideal candidate should have a strong interest in recruitment, good communication skills, and the ability to work in a dynamic, target-driven environment.Key Responsibilities:<ul><li>Recruitment Support: Assist in daily hiring activities to meet weekly recruitment targets for Medicare and ACA campaigns.</li><li>Candidate Sourcing: Use job portals, social media, and internal databases to find suitable candidates.</li><li>Screening &amp; Coordination: Conduct initial screenings and schedule interviews with shortlisted candidates.</li><li>Interview Assistance: Support the HR team during interview processes and maintain candidate records.</li><li>Onboarding Support: Help in onboarding new hires and ensure documentation is completed properly.</li><li>Data Management: Maintain recruitment trackers and ensure accurate reporting.</li></ul>Required Qualifications:<ul><li>Interest: Strong interest in HR and recruitment.</li><li>Communication: Good English communication skills (spoken and written).</li><li>Skills: Basic knowledge of MS Excel and organizational skills.</li><li>Personality: Energetic, quick learner, and able to work under pressure.</li></ul>What We Offer:<ul><li>Hands-on experience in recruitment and HR operations</li><li>Exposure to US-based call center campaigns (Medicare &amp; ACA)</li><li>Learning and growth opportunities in a professional environment</li><li>Opportunity for permanent placement based on performance</li></ul>Apply Now! Kick-start your HR career with us Whatsapp no: 03344305355Pay: Rs30,000.00 - Rs50,000.00 per hourWork Location: In person

HR Intern

Join biniTelecom and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.