Qureos Mentor

Birdeye

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 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Why Birdeye?
 
 
 
 Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye&rsquo;s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.At Birdeye, innovation isn't just a goal &ndash; it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who&rsquo;s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
 
 
 BirdEye is looking for an attorney to support its commercial legal efforts, especially at times of high volume (ends of months and quarters), in European locations, part-time in the US and during all hours when US counsel is unavailable.
 
 
 
 About The Role
 
 
 
 We are seeking an experienced HR Generalist with 5+ years of relevant experience based in India working in the US shift supporting our employees in Sales, Customer Success &amp; Support teams (customer facing roles). We need someone who has previously worked in a U.S. shift supporting global teams.
 
 
 
 Key Responsibilities
 
 
 
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 Serve as the main HR contact for India-based customer-facing teams (like Sales, Customer Success, Technical Support etc.), supporting their operational and people needs.
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 Oversee HR operations: payroll/benefits admin support, HR data management (in HR systems), documentation and process improvements.
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 Support HRBPs in managing the full employee lifecycle: onboarding, offboarding, performance management, and employee engagement, in collaboration with India HR leadership and global department leaders.
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 Address employee relations topics, coach managers, and ensure timely and compliant resolutions.
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 Work closely with Talent Acquisition on recruitment and workforce planning.
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 Ensure strict compliance with India labor laws and company HR policies.
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 Drive and participate in employee engagement, recognition, and culture-building programs.
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 Gather feedback, analyze people data, and recommend people program improvements for India customer-facing teams.
 
 
 
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 Requirements
 
 
 
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 5+ years of HR generalist/HR Specialist experience preferably with a SaaS company
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 Demonstrated experience supporting customer-facing global teams.
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 Deep understanding of India employment laws and HR compliance.
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 Ability to build strong relationships across the organization at all levels.
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 Excellent communication, facilitation, and organizational skills.
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 Proactive and solution-oriented, with experience thriving in a fast-paced, high- growth environment.
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 Able to work independently, manage multiple priorities, and work U.S. business hours regularly.
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 Bachelor&rsquo;s degree in HR, Business Administration, or related field; HR certifications (SHRM, PHR, etc.) a plus.
 
 
 
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 What We Offer
 
 
 
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 Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience
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 Competitive Compensation
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 Remote/Hybrid Work Environment
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 Vibrant company culture
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 Growth, Development and Career opportunities which accompany a high-growth organization
 
 
 
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 Why You&rsquo;ll Join Us
 
 
 
 Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build &mdash; and into how we operate as a team &mdash; we&rsquo;re not just keeping up with the future, we&rsquo;re defining it.
 
 
 Here, you&rsquo;ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you&rsquo;ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.
</div>

HR Generalist

<div>
 
 
 Data Scientist (NLP)
 
 
 
 
 
 
 
 Why Birdeye?
 
 
 
 Birdeye is the highest-rated platform for reputation, social media, and customer experience management for local businesses and brands. Over 150,000 businesses use Birdeye&rsquo;s AI-powered platform to manage online reputation effortlessly, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
 
 
 At Birdeye, innovation isn't just a goal &ndash; it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
 
 
 Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who&rsquo;s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
 
 
 
 
 
 
 Primary Skills: Agentic AI, Gen AI, LLMs, NLP, AI/ML, Data Science, AWS/GCP, API Deployment for SAAS, MLOps practices for CI/CD
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
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 Develop Agents, Gen AI Solutions, Custom data models and algorithms to apply to data sets.
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 Developing and implementing advanced AI/ML models to address complex problems.
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 Clearly communicate findings and recommendations, data-driven insights to PMs and executives.
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 Requirements
 
 
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 Bachelor's/Master's degree in Computer Science, Engineering, or a related technical field with a minimum of 2 years' experience.
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 Experience in performing prompt engineering and fine-tuning of the AI/ML, GenAI, LLM models &amp; building Agents
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 Experience in Agentic AI, Gen AI, LLM, NLP tools such as Word2Vec, TextBlob, NLTK, SpaCy, Gensim, CoreNLP, BERT, GloVe, etc.
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 Experience in AWS / GCP cloud and deploying the APIs using the latest frameworks like FastAPI/ gRPC, etc.
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 Experience in Docker for deploying containers.
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 Experience in NoSQL/SQL databases.
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 Good programming skills in Python.
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 Domain knowledge in Online Reputation management or experience in a product-based company (added advantage).
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 Expertise in delivering end-to-end analytical solutions covering multiple technologies &amp; tools to multiple business problems.
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 </ul>
 
 
 Why You&rsquo;ll Join Us
 
 
 
 At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals &ndash; we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
 
 
 Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference &ndash; we make it happen.
 
 
 
 
 
 
 Interested candidates, please send their resumes to iqbal.kaur@birdeye.com
 
 
 
 
 
 
 Regards
 
 
 Iqbal kaur
 
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Data Scientist (NLP)

Join Birdeye and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Birdeye

ABOUT_COMPANY

HR Generalist

Data Scientist (NLP)