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Blazeo (Formally ApexChat)

This is not a &quot;sit back and maintain&quot; role.This is a build, optimize, and own the machine role.Blazeo is scaling fast&mdash;supporting legal, home services, healthcare, and high-volume inbound operations. We don&rsquo;t just answer calls or chats. We build conversion systems that drive revenue for our clients.We&rsquo;re looking for an Implementation Manager who can take a new client from signed to live to optimized&mdash;without chaos.What You&rsquo;re Walking Into<ul><li>Fast-growing, high-performance environment</li><li>Complex client setups (legal intake, home services, multi-flow systems)</li><li>Real ownership&mdash;your work directly impacts revenue and client success</li><li>A team that moves fast and expects results</li></ul>Your MissionYou are the bridge between &ldquo;new client&rdquo; and &ldquo;fully operational system.&rdquo;You take ideas, workflows, and requirements&mdash;and turn them into clean, scalable, high-performing systems inside 8x8 and Zapier.No hand-holding. No waiting around.You build. You solve. You improve.What You&rsquo;ll Be Doing<ul><li>Own the full implementation lifecycle from onboarding to go-live</li><li>Build and customize Voice Forms in the 8x8 system</li><li>Design and deploy Zapier automations to streamline workflows</li><li>Troubleshoot issues quickly and effectively</li><li>Collaborate with Operations, IT, and Client teams</li><li>Continuously improve systems and workflows</li><li>Manage multiple client implementations simultaneously</li><li>Provide post-launch support to ensure long-term success</li></ul>What You Need to Win<ul><li>Experience in implementation, onboarding, or systems setup</li><li>Strong knowledge of Voice Forms, call flows</li><li>Experience with Zapier automation workflows</li><li>Strong problem-solving and troubleshooting ability</li><li>Ability to manage multiple projects without losing control</li><li>Clear communication with both internal teams and clients</li><li>Comfortable operating in a fast-paced environment</li></ul>Who This Is Not For<ul><li>Someone who needs step-by-step direction</li><li>Someone who avoids technical problem-solving</li><li>Someone who struggles to manage multiple priorities</li></ul>Why This Role MattersAt Blazeo, implementation directly impacts client success, retention, and scalability.Strong execution in this role leads to:<ul><li>Higher client retention</li><li>Better agent performance</li><li>More efficient systems</li><li>Increased revenue</li></ul>This is a high-impact role, not a background position.What Success Looks Like<ul><li>Clients go live on time and without friction</li><li>Systems are clean, logical, and easy for agents to use</li><li>Automations reduce manual work and errors</li><li>Issues are resolved before they escalate</li></ul>If you want to build systems at scale, this role creates that path.Final WordWe&rsquo;re not hiring for experience on paper. We&rsquo;re hiring someone who can step in and take ownership immediately.If you see broken systems and think, &ldquo;I can fix this and make it better,&rdquo; then apply.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: Remote

Implementation Manager - Build Systems That Scale!

Join Blazeo (Formally ApexChat) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Blazeo (Formally ApexChat)

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Implementation Manager - Build Systems That Scale!