Qureos Mentor

Blue Yonder

<div><div>Overview:</div><ul><li>
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor&rsquo;s &ldquo;Best Places to Work&rdquo;</li><li>
Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.</li></ul><div></div><div>
Scope:</div><ul><li>
Core responsibilities to include support and administration of Platform &amp; Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.</li><li>
The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc</li></ul><div>
Our current technical environment:</div><ul><li>
Software: Python, MuleSoft, API&rsquo;s</li><li>
Database: MS SQL Server, Snowflake</li><li>
Cloud Architecture: MS Azure</li><li>
Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)</li></ul><div></div><div>
What you&rsquo;ll do:</div><ul><li>
Provide technical support for applications and services based on Python &amp; Mulesoft</li><li>
Support and resolve technical issues of Python based adapters and services including other Platform/Integration components</li><li>
Technical support for resolving alerts, monitoring, level 1 &amp; 2 investigation of issues, customer cases with Python related adapters &amp; services</li><li>
Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies</li><li>
Working with customer/application/product teams ensuring the deadlines are not breached</li><li>
Identifying areas improvement and cutting down the manual effort through automation</li></ul><div></div><div>
What we are looking for:</div><div>
Bachelor&rsquo;s degree (STEM preferred) and minimum 5 to 8 years of experience in Software development/support, Mulesoft, Integrations tools, API, Azure, SQL.<br>
<ul><li>Provide excellent customer experience and solution support to Blue Yonder customers with ownership, proactive and innovative approach</li><li>Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents</li><li>Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service</li><li>consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team</li><li>builds and demonstrates high competency in product and domain, Azure &amp; relevant tools and technologies, solution architecture etc.</li><li>champion KCS and process improvements through lean methodology / automation</li><li>Train/mentor team members to improve techno-functional capability of the team</li></ul></div><div>
a) Excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation<br>
<ul><li>Delivers excellent customer experience by resolving customer issues mostly of high complexity.</li><li>Owns customer solution for Tier 1/2 customers.</li><li>Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.</li><li>Positively collaborates with TAM and supports consumption/adoption improvement plans</li><li>Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness</li><li>Early engagement in Tier 1/2 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.</li><li>Ensures adherence to SLA/SLO, quality standards and practices</li><li>Champions high quality of service/operations and continuous improvement within the team</li><li>Implements monitoring and diagnostics practices and procedures</li><li>Continuously improves solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents</li><li>Expected to work in shifts and provide OOH support to facilitate 24x7 customer support</li></ul></div><div>
 b) Communication and Collaboration<br>
<ul><li>Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively</li><li>Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges</li><li>Leads by example demonstrating professionalism, empathy and assertiveness in internal and external conversations. Understands cultural differences and diversity and help others live Blue Yonder values</li><li>Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)</li></ul></div><div>
c) Competency development and demonstration<br>
<ul><li>Technical:</li></ul>
i. Demonstrates high technical expertise as required to support concerned solution, for e.g.,<br>
<ul><li>DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.</li><li>Code debugging</li><li>Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)</li><li>Troubleshooting Mobile application issues</li></ul>
ii. Demonstrates high expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:<br>
<ul><li>to monitor solution health and investigate application issues.</li><li>to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues</li></ul></div><ul><li>Product and Domain:</li></ul>
 i. Develops good knowledge of product features and functionalities<br>
ii. Possesses moderate knowledge of relevant industry domain and business processes of the customers<br>
iii. Demonstrates moderate capability to have interactions related to business process impact and work-arounds with customers during issue resolution<br>
iv. Understands SAAS consumption, adoption and business value KPIs related to respective solution<br>
<br>
<ul><li>Solution Architecture:</li></ul>
Possesses appropriate combination of one or more following skills, as required for concerned solution.<br>
i. Good understanding of solution architecture relevant for concerned solution, for e.g.,<br>
<ul><li>Multiple layers of solution architecture including Client-Server and database, Load Balancers, Middleware</li><li>Integration with external devices/systems, data flows</li><li>Identity and Access Management (ex: Native, OAUTH, SSO etc.)</li></ul>
ii. Good skills on architecture framework, tools and technologies relevant for concerned solution, for e.g.,<br>
<ul><li>Webservers (ex: IIS, Tomcat)</li><li>Operating System framework and relevant scripting languages (ex: PowerShell, Batch scripting, vb scripting etc.)</li><li>Architecture framework (ex: ASP.Net, Java)</li><li>Tools to analyze server and application logs and dumps (ex: Wireshark, PERFMON, PerfView, Event viewer etc.)</li></ul>
iii. Good understanding of Azure technologies, relevant for concerned solution like:<br>
<ul><li>Native SAAS or containerized applications, Kubernetes</li><li>Azure deployment models (ex: serverless / PAAS, scaleset, ASR)</li></ul>
 - Azure automations and CI CD pipeline - GitHub, Jenkins<br>
iv. Strong capability in cloud operational activities as per the requirements of concerned solution, for e.g.,<br>
<ul><li>Deployment and troubleshooting issues related to deployment</li><li>Troubleshooting, fixing and preventing application availability issues</li><li>Building and implementing monitoring</li><li>Automations (Python, Cycle, RPA etc.)</li></ul>
v. Strong capability in Application Performance Engineering skills as required for concerned solution, for e.g.,<br>
<ul><li>DB health analysis (statistics, fragmentation, query execution plan, indexes)</li></ul>
 - Executes prescribed KPI-based proactive performance review-<ul><li>Behavioral:</li></ul>
i. Exhibits service mindset by consistently displaying customer centricity and ownership<br>
ii. Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development<br>
iii. Pro-actively identifies learning opportunities and career path<br>
iv. displays growth mindset by taking initiatives, positively collaborating with stakeholders, continuously challenging the status-quo, helping team and department making progress towards strategic priorities.<div>
d) Value Addition and Continuous Improvement<br>
<ul><li>Consistent Top Contributor to Knowledge Centered Support (KCS) by:</li></ul>
i. Familiar/Licensed with KCS methodology. Create high quality articles independently and mentor others increase usage/creation<br>
ii. leveraging existing articles to provide faster resolution to solution issues<br>
iii. Coaching other team members<br>
<ul><li>Executes on operational improvements (ex: automation, process changes etc.)</li></ul>
i. Improves process to enable continuous improvement.<br>
ii. Leverage lean methodology or automation to improve operational efficiency<br>
iii. Implementing new methodologies to increase process efficiencies and ROI<br>
iv. Encourages and collaborates with the team to ideate and implement continuous improvement opportunities</div><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Sr. Technical Consultant - Mulesoft Support, SQL, API, Cloud

<div>
 We are seeking a Proposal Specialist to join the Proposal Factory team. As an individual contributor, you will be responsible for managing the entire proposal lifecycle, from initial request through to submission, using Generative AI to optimize and accelerate the proposal creation process. You&rsquo;ll collaborate closely with sales, solutioning, and delivery teams, ensuring all proposals are strategically aligned with Blue Yonder&rsquo;s offerings and customer needs. This role will empower you to leverage technology to enhance the efficiency and quality of proposal submissions, driving business growth and client satisfaction.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proposal Development with Generative AI: Independently lead the creation of high-quality, customized proposals by leveraging Generative AI to automate content generation and personalize proposals at scale.
  </li>
  <li>
   Cross-Functional Collaboration: Collaborate with internal teams, including Inside Sales, Solution Engineering, Marketing and Services, to gather inputs and ensure proposals are accurate and tailored to client needs.
  </li>
  <li>
   Proposal Strategy: Design and implement effective proposal strategies, leveraging AI tools to ensure the most strategic and compelling solutions are presented to clients.
  </li>
  <li>
   Process Optimization &amp; Automation: Use Generative AI to streamline the proposal creation process, reducing manual effort and proposal turnaround time.
  </li>
  <li>
   Proposal Content Management: Independently maintain a dynamic content library and ensure all proposal content is aligned with Blue Yonder&rsquo;s positioning and messaging.
  </li>
  <li>
   Quality Assurance: Review and refine proposals using AI-enhanced tools to ensure consistency, clarity, and alignment with client needs.
  </li>
  <li>
   Proposal Coordination: Manage the overall proposal timeline, ensuring proposals are submitted on time and meet high-quality standards.
  </li>
  <li>
   Analytics &amp; Reporting: Track proposal performance using AI-driven insights and adjust strategies based on win rates, client feedback, and success metrics.
  </li>
  <li>
   Training &amp; Best Practices: Serve as a subject matter expert on proposal best practices, training teams on how to leverage Generative AI for enhanced proposal development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in proposal management, bid management, or similar roles, ideally within the technology or software industry.
  </li>
  <li>
   Proven experience with proposal writing, RFP/RFI processes, and integrating Generative AI tools into these processes.
  </li>
  <li>
   Excellent written communication skills, with the ability to articulate technical solutions clearly and persuasively using AI-powered tools.
  </li>
  <li>
   Familiarity with CRM tools (e.g., Salesforce) and proposal management software (e.g., RFPIO, PandaDoc).
  </li>
  <li>
   Proficiency in utilizing AI-driven tools (such as OpenAI, GPT models, or other generative platforms) for content creation, customization, and proposal automation.
  </li>
  <li>
   Strong project management skills, with the ability to independently handle multiple proposals and ensure timely delivery.
  </li>
  <li>
   Detail-oriented, with a focus on quality assurance and maintaining consistency across proposals.
  </li>
  <li>
   Fluency in English is required; proficiency in additional languages is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business, Marketing, Communications, or related field.
  </li>
  <li>
   Experience in SaaS or supply chain software industries is a plus.
  </li>
  <li>
   Exposure to sales enablement, account-based marketing (ABM) strategies, or services sales is desirable.
  </li>
  <li>
   Understanding of AI-enhanced proposal tools and how they can improve both quality and speed in proposal generation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Gain
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-visibility role with direct exposure to senior leadership and cross-functional teams.
  </li>
  <li>
   Opportunity to revolutionize the proposal development process using cutting-edge AI technology.
  </li>
  <li>
   A collaborative, dynamic environment where innovation, continuous improvement, and professional growth are encouraged.
  </li>
  <li>
   The ability to make a significant impact on proposal quality, win rates, and client engagement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: Core Values
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
</div>


Proposal Specialist - Proposal Factory

<div>
 <strong>
  Scope
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Works collaboratively with field PreSales globally to support ongoing Sales pursuit showcasing Blue Yonder Supply Chain Solutions across Retail Industry.
  </li>
  <li>
   This is a techno-functional role where an individual works with internal stakeholders to build out business workflow for a prospective demo leveraging Blue Yonder Solution capabilities.
  </li>
  <li>
   Ability to work independently and deliver in a dynamic environment given the nature of sales engagements.
  </li>
  <li>
   Has working experience in supply chain planning solutions.
  </li>
  <li>
   Participates in business process discovery to design/construction of business workflows catering to industry needs in a PreSales cycle.
  </li>
  <li>
   Understands how Supply Chain functions across Forecasting, Supply Planning process within Manufacturing sub domains
  </li>
  <li>
   Escalates issues that may have negative scheduling impact. Always conducts oneself in a professional manner with BLUE YONDER customers and internal associates.
  </li>
  <li>
   Ensures the security and integrity of corporate assets and intellectual property. Ensures compliance with the internal and external company policies and procedures.
  </li>
  <li>
   Keen on learning new Solutions and open to learning technology to complement the functional knowledge.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work with dynamic cross functional teams including Product Development, Product Management, Sales and PreSales providing techno-functional support on ongoing Sales pursuit to drive closure, leveraging BlueYonder Solution offerings
  </li>
  <li>
   Responsible for supporting and building business demos for respective solution area and industry.
  </li>
  <li>
   Works as a member of e2e PreSales Demo Team on building product demonstration, Industry Use Cases, story boarding and business narratives to address the retail business prospect functional requirements.
  </li>
  <li>
   Translating the Industry use cases, narrative to user driven workflow within Blue Yonder Solutions.
  </li>
  <li>
   Assess business needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps
  </li>
  <li>
   Communicate business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate/Postgraduate/MBA with a minimum of 2-3 years of relevant working experience in Supply Chain Solutions.
  </li>
  <li>
   Competent working and hands-on knowledge of Supply Chain Planning Solutions and Integrations.
  </li>
  <li>
   Possess understanding of Supply chain domain across Retail Industry in planning space
  </li>
  <li>
   Ability to adapt quickly to an existing, complex environment and learn new concepts / domains as needs arise.
  </li>
  <li>
   Strong interpersonal skills required to build relationships across business units for collaboration, data requests, and joint analysis.
  </li>
  <li>
   SQL, Python, Reporting/Analytics knowledge is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: Core Values
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
</div>


Business Consultant - Supply Chain Planning - Sales Support

Join Blue Yonder and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Blue Yonder

ABOUT_COMPANY

Sr. Technical Consultant - Mulesoft Support, SQL, API, Cloud

Proposal Specialist - Proposal Factory

Business Consultant - Supply Chain Planning - Sales Support