Qureos Mentor

Blue Yonder

<div><div>Scope:</div><div><div><div><div><ul><li>
Core responsibilities to include Architecting and designing (along with counterparts and distinguished Architects) a ground up cloud native (we use Azure) SaaS product in Transportation Management System.</li><li>
The team currently comprises of 60+ global associates across the regions and is expected to grow rapidly. The incumbent will need to have leadership qualities to also mentor junior and midlevel software associates in our team.</li></ul><div></div><div>
Our current technical environment:</div><ul><li>
Software: Java, Springboot, ReactJs, NodeJS, Gradle, GIT, Hibernate, Rest API, OAuth</li><li>
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture</li><li>
Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)</li><li>
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Ignite, Apache Spark, NOSQL, RDBMS, Jenkins, App Dynamics, Splunk</li></ul><div></div><div>
What you&rsquo;ll do:</div><ul><li>
Drive designs discussion and come up with robust and more efficient designs to achieve features in product roadmap.</li><li>
Designs services to be self-healing and to offer self-service capabilities from the ground up to achieve minimum manual intervention.</li><li>
Seeks out the root causes of incidents and inspires improvements in a blameless fashion.</li><li>
Strives for smooth migration paths, in particular for breaking changes.</li><li>
Diligently collaborates with stakeholders to optimize service selection and usage to minimize costs for derived products.</li><li>
Take complete responsibility of the features developed right from coding till deployments.</li><li>
Be a Leader, take responsibility of code quality and drive test driven development thought process in the team.</li><li>
Collaborate and work along with experts in the team to understand the current architecture and propose opportunities for improvement.</li><li>
Introduce new technology and tools for the betterment of the product.</li><li>
Mentor New and junior associates in our team by shares knowledge by offering training sessions.</li><li>
Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.</li><li>
Evolves the hiring culture in the team, identifies skill gaps, and actively shapes job openings to ensure foreseeable requirements can be met in the future.</li><li>
Provide early visibility and mitigation to technical challenges through the journey.</li><li>
Provide support of products through conception to product delivery including problem solving, defect maintenance and support to customer services.</li></ul><div><br>
What we are looking for:</div><ul><li>
Bachelor&rsquo;s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 13 to 16 years of experience in Software development; has been an Architect, within the last 2-3 years minimum.</li><li>
Strong programming experience and background in Enterprise Java.</li><li>
Hands-on development skills along with architecture/design experience; should not have moved away from software development.</li><li>
Demonstrable experience with microservices based architecture on Cloud</li><li>
Demonstrable experience designing, building deploying and maintenance of enterprise cloud solutions (we use Azure) in AWS, Azure and or GCP.</li><li>
Experience with implementation of Event driven architecture using Kafka, Spark or similar technologies.</li><li>
Demonstrable experience, thorough knowledge and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability.</li><li>
Experience with API management platforms &amp; providing / consuming RESTful APIs.</li><li>
Experience with varied tools such as Spring Boot, OAuth, REST, GraphQL, Hibernate, NoSQL, RDBMS, Docker, Kubernetes, Kafka, React.</li><li>
Experience with DevOps, Infrastructure as Code and infrastructure automation.</li></ul></div></div></div></div><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Staff Software Engineer II (Java, Microservices & Cloud)

<div><div>Position Overview</div><div></div><div>
We are seeking an experienced Senior Analytics Engineer to join our data team and drive the design, implementation, and maintenance of our data architecture and semantic layers. This role combines deep technical expertise in data modeling with strategic thinking about how data can best serve our organization's analytical needs. The ideal candidate will have extensive experience with modern data stack technologies and a proven track record of building scalable, AI-ready data architectures.</div><div></div><div>
Key Responsibilities</div><div></div><div>
Data Architecture &amp; Modeling</div><ul><li>
Design and implement dimensional data models following Kimball methodology and best practices</li><li>
Plan, create, and execute comprehensive data architecture strategies that support both current and future analytical needs</li><li>
Build and maintain robust semantic layers that enable self-service, BI and analytics, and AI across the organization</li><li>
Ensure data architectures are optimized for AI and machine learning applications</li></ul><div></div><div>
Technical Implementation</div><ul><li>
Develop and maintain complex SQL queries, data pipelines, and data transformations using Databricks notebooks and workflows</li><li>
Work extensively with Databricks platform to build scalable data solutions, including Delta Lake, Unity Catalog, and Databricks SQL</li><li>
Utilize Python for data processing, automation, and advanced analytics workflows within Databricks environments</li><li>
Implement data quality checks and monitoring systems using Databricks pipelines</li></ul><div></div><div>
Documentation &amp; Governance</div><ul><li>
Create and maintain comprehensive documentation for data models, semantic layers, and architectural decisions</li><li>
Establish and enforce data governance standards and best practices</li><li>
Work directly with business stakeholders and BI developers to design data architectures that meet analytical and reporting needs</li><li>
Collaborate cross-functionally to ensure data architecture aligns with business requirements and technical constraints</li></ul><div></div><div>
Strategic Planning &amp; Execution</div><ul><li>
Lead cross-functional projects to deliver data solutions that drive business value</li><li>
Mentor junior team members and contribute to the growth of the data engineering practice</li><li>
Stay current with emerging technologies and industry best practices in data architecture</li></ul><div></div><div>
Required Qualifications</div><div></div><div>
Technical Skills</div><ul><li>
Data Architecture: Deep knowledge of dimensional modeling principles and Kimball methodology</li><li>
SQL: Expert-level SQL skills with ability to write complex queries and optimize performance</li><li>
Cloud Platforms: Extensive experience with Databricks or Snowflake (experience with both preferred)</li><li>
Semantic Layers: Strong understanding of semantic layer concepts and architectures; hands-on experience highly preferred</li><li>
Documentation: Proven ability and willingness to create and maintain technical documentation</li></ul><div></div><div>
Experience &amp; Background</div><ul><li>
5+ years of experience in analytics engineering, data engineering, or related field</li><li>
Proven track record of designing and implementing data architectures at scale</li><li>
Experience planning and executing complex data projects from conception to delivery</li><li>
Strong understanding of data warehouse design patterns and best practices</li></ul><div></div><div>
Work Environment &amp; Communication</div><ul><li>
Location: India-based role with ability to work evening hours (IST) to ensure overlap with US-based teams</li><li>
Communication: Excellent written and verbal communication skills in English - ability to clearly articulate technical concepts to both technical and business stakeholders</li><li>
Collaboration: Experience working effectively in distributed, cross-timezone teams</li></ul><div></div><div>
Preferred Qualifications</div><ul><li>
Programming: Python experience for data processing and automation</li><li>
AI/ML Architecture: Experience designing data architectures optimized for AI and machine learning workloads (significant advantage)</li><li>
Semantic Layer Tools: Hands-on experience with semantic layer tools (huge advantage) - priority on AtScale, but experience with any semantic layer tool such as Cube, MetricFlow, LookML, Tableau Semantic Layer, or PowerBI Semantic Model highly valued</li><li>
Modern Data Stack: Familiarity with additional tools in the modern data ecosystem (dbt, Fivetran, Looker, etc.)</li><li>
Industry Experience: Previous experience in [relevant industry if applicable]</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Sr. Analytics Engineer - AI, Python, SQL, Semantic layers

<div><div>Scope:</div><div></div><ul><li>
Develops quality software according to clean code principles and Blue Yonder standards and writes effective test cases.</li><li>
Autonomously pulls issues from the team backlog or supports other team members with their issues as appropriate.</li><li>
Participates in team activities such as backlog grooming, planning, daily stand-ups, and retrospectives.</li><li>
Understands basic functional and technical requirements of software components.</li><li>
Contributes to designs of individual stories.</li><li>
Continuously improves themselves and the code they produce.</li><li>
Incorporates aspects of information security in their own work.</li><li>
Develops an understanding of how changes in the team&rsquo;s deliverables affect other teams and the customer.</li></ul><div></div><div>
What you&rsquo;ll do:</div><div></div><ul><li>
Drive architecture and designs to become simpler, more robust, and more efficient.</li><li>
Write and review service descriptions including relevant measures of service quality and drives architecture to deliver on these promises through self-healing, reliable services that require minimum manual intervention.</li><li>
Provide early visibility and mitigation to technical challenges through the journey.</li><li>
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers</li></ul><div></div><div>
Our current technical environment:</div><div></div><ul><li>
Software: Node JS, Nest JS, React JS, GitHub, REST API, Azure B2C/B2B</li><li>
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture</li><li>
Cloud Architecture: Azure Functions, Logic Apps</li><li>
Frameworks/Others: Kubernetes, Docker, Kafka, Elasticsearch, NoSQL, RDBMS</li></ul><div></div><div>
What we are looking for:</div><div></div><ul><li>
4 - 6 years of experience in Node JS, React JS, Design Patterns, Data structures, Restful Web services, Ajax, SQL programming</li><li>
Unit Testing knowledge in Jest.</li><li>
Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability</li><li>
Hands-on design, coding &amp; development</li><li>
Good understanding of OO JavaScript and Front-end MVC frameworks.</li><li>
Deep understanding of JavaScript patterns and the challenges involved with creating maintainable JavaScript applications.</li><li>
Working knowledge of different NoSQL databases</li><li>
Experience working in an agile test-driven development with continuous integration.</li><li>
Clearly communicates impediments and actively seeks support by team members to overcome obstacles.</li><li>
Participates in implementing performance benchmark tests.</li><li>
Understands company and team visions and the problem domain their team works on.</li><li>
Demonstrates problem solving and innovation ability</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Software Engineer II - Node Js & React Js

<div><div>Overview:</div><ul><li>
Blue Yonder is the proven leader in artificial intelligence and machine learning (AI/ML)-driven supply chain and retail solutions for 4,000 of the world&rsquo;s leading retail, manufacturing, and logistics companies. Blue Yonder&rsquo;s world-class client brands include 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running Blue Yonder, you can plan to deliver.</li><li>
The Lead System Engineer role will support enterprise-wide initiatives focused on secure email architecture, Microsoft 365 administration, and data governance. The ideal candidate will bring deep technical expertise in email security protocols and hands-on experience with Microsoft 365 Copilot and Purview modules.</li></ul><div></div><div>
Scope:</div><ul><li>
Receives work assignments through the &ldquo;ticketing system&rdquo; or from Lead Administrators or management.</li><li>
Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.</li><li>
Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center.</li><li>
Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols.</li><li>
Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.</li><li>
Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications</li><li>
Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.</li><li>
Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.</li><li>
Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution</li><li>
Configure and manage SharePoint Online and/or SharePoint On-Premises environments.</li><li>
Perform regular system monitoring, performance tuning, and capacity planning.</li><li>
Manage SharePoint site collections, permissions, and user accounts.</li><li>
Implement and maintain SharePoint governance policies and standards.</li><li>
Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.</li><li>
Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.</li><li>
Monitor Copilot performance and user experience, providing feedback and improvement plans.</li><li>
Lead auto-labeling policy design and testing across classic and modern SharePoint sites</li><li>
Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.</li><li>
Support Teams voice and collaboration features, including telephony and meeting solutions.</li><li>
Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.</li><li>
Support and administer Proofpoint email gateway and security platforms.</li><li>
Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.</li><li>
Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.</li><li>
High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis</li><li>
Exchange Resource Room management for bookings</li></ul><div></div><div>
Our current technical environment:</div><ul><li>
Tools: Proofpoint, Duo Circle,</li><li>
M365 products: exchange, Teams, SharePoint, OneDrive, Copilot and Microsoft Purview</li><li>
Protocols: DKIM, DMARC, and SPF</li><li>
Programming languages: Python, PowerShell, and Shell scripting</li><li>
Cloud Architecture: MS Azure (Terraform, ARM templates, AKS, Virtual Networks, Azure AD)</li></ul><div></div><div>
What you&rsquo;ll do:</div><ul><li>
Receives work assignments through the &ldquo;ticketing system&rdquo; or from Lead Administrators or management.</li><li>
Provide level 3/4 support to all productivity and collaboration apps in M365 as part of a global escalation support model and coordinate as needed with the technology vendors where you may need to perform Root Cause Analysis and recommend process improvements.</li><li>
Manage user accounts, licenses, and group policies through Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center.</li><li>
Design, implement, and maintain secure email systems using DKIM, DMARC, and SPF protocols.</li><li>
Collaborate with internal and external stakeholders to ensure secure relay configurations and policy enforcement.</li><li>
Collaborate with Cyber Security and vendors to integrate Microsoft 365 with other systems and applications</li><li>
Ensures our enterprise directory and collaboration infrastructure's security, availability, performance, and scalability.</li><li>
Experience in enterprise Design and implement unified communications and collaboration solutions using Microsoft 365 products and services, such as Teams, SharePoint, Exchange and OneDrive.</li><li>
Monitoring and troubleshooting Microsoft 365 issues and incidents and provide root cause analysis and resolution</li><li>
Configure and manage SharePoint Online and/or SharePoint On-Premises environments.</li><li>
Perform regular system monitoring, performance tuning, and capacity planning.</li><li>
Manage SharePoint site collections, permissions, and user accounts.</li><li>
Implement and maintain SharePoint governance policies and standards.</li><li>
Implement and manage all modules within Microsoft Purview, including Information Protection, Data Loss Prevention, Insider Risk Management, and eDiscovery.</li><li>
Collaborate with stakeholders to define crawl-walk-run phases and ensure data readiness for AI integration.</li><li>
Monitor Copilot performance and user experience, providing feedback and improvement plans.</li><li>
Lead auto-labeling policy design and testing across classic and modern SharePoint sites</li><li>
Support site remediation and modernization efforts, including legacy-to-modern SharePoint migrations.</li><li>
Support Teams voice and collaboration features, including telephony and meeting solutions.</li><li>
Required to provide On-Call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.</li><li>
Support and administer Proofpoint email gateway and security platforms.</li><li>
Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.</li><li>
Identify, assess, and prioritize security vulnerabilities in Windows or Linux server environments.</li><li>
High-Level critical user terminations (Sr. VPs, CXOs, etc.) on immediate basis</li><li>
Exchange Resource Room management for bookings</li></ul><div></div><div>
What we are looking for:</div><ul><li>
Bachelor&rsquo;s degree in computer science, MIS or engineering related field or equivalent work experience</li><li>
8+ years of work experience enterprise IT environments with a focus on Microsoft 365 and email security.</li><li>
Proven experience administering Exchange, SharePoint, Teams, and OneDrive.</li><li>
Hands-on experience with Microsoft 365 Copilot and Purview modules.</li><li>
1+ year working experience with Azure Cloud.</li><li>
Willing to work under different technologies and take up new technology responsibilities outside the core skills</li><li>
SharePoint Environment Administration, support and troubleshooting</li><li>
Basic knowledge on any scripting like Python, Bash Shell, PowerShell, etc.</li><li>
Ability to interact with various levels of professionals.</li><li>
Ability to work under pressure in a fast-paced environment and meet tight deadlines</li><li>
Ability to act independently to drive IT goals and changes</li><li>
Advanced troubleshooting methodology</li><li>
Ability to judge priorities and adjust their work accordingly</li><li>
Identify and escalate situations requiring urgent attention</li><li>
Understanding of M365 compliance, data retention, and governance best practices.</li><li>
Good Knowledge on ticketing tools like ServiceNow.</li><li>
Provides a positive and open working environment.</li><li>
Knowledge in Cloud Technologies &ndash; Private, Public, Hybrid, IaaS+, PaaS, SaaS.</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Lead System Engineer - MS Azure, M365 & DKIM/DMARC/SPF

<div><div>Scope</div><div></div><ul><li>
An Internal Audit Manager plans, executes, and reports on audits to evaluate organizational controls, financial accuracy, and operational efficiency, ensuring compliance and risk mitigation.</li><li>
Key responsibilities include managing audit projects, analyzing data, mentoring audit staff, liaising with stakeholders, identifying control weaknesses, and recommending improvements.</li><li>
The role requires a strong understanding of accounting principles, regulatory requirements and excellent analytical skills.</li></ul><div></div><div>
What You Will Do</div><div></div><ul><li>
Perform SOX work for the J-SOX framework.</li><li>
Prepare the SOX workpapers for US SOX IPO readiness.</li><li>
Meet timely targets for assigned projects.</li><li>
Develop skills to perform audit engagements to include learning from lead auditors.</li><li>
Work with internal audit customers/partners to develop corrective actions plans.</li><li>
Prepare and review workpapers within Internal Audit workstation.</li><li>
Collaborate with departments to optimize workflows and internal controls, enhancing overall business efficiency.</li><li>
Support Internal Audit initiatives as directed by the Audit Lead Team.</li><li>
Conduct audit fieldwork in accordance with departmental standards.</li><li>
Plan, document and conduct complex audit assignments and projects.</li><li>
Managing multiple projects concurrently.</li><li>
Support draft reports and review audit findings related to business processes.</li><li>
Conduct customer interviews to observe, test, and document process workflows.</li><li>
Contribute to the annual risk assessment and development of the audit plan for assigned businesses or corporate staff groups.</li><li>
Leverage automated data analysis tools while performing and conducting complex audit assignments (i.e., ACL, Tableau, Power BI etc.)</li><li>
Identify process improvement and cost savings opportunities.</li></ul><div></div><div>
What We Are Looking For</div><div></div><ul><li>
Experience: 2.5- 5 years in accounting, finance, auditing, or business operations, with a focus on business processes and compliance.</li><li>
Education: Bcom in business, finance, accounting, or a related field.</li><li>
Certifications: CA/CMA or semi qualified CA</li><li>
Technical Proficiency: Understanding business process mapping and improvement tools, such as process flow software; familiarity with data analytics tools is a plus.</li><li>
Understanding of COSO and SOX compliance</li><li>
Strong organizational, communication, and people skills to effectively work with all levels of management.</li><li>
Must be effective at communicating issues through written reports, verbal discussions and presentations.</li><li>
Preparing written reports of completed audits and presenting results to Management.</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Internal Auditor - Finance

<div><div>Overview:</div><ul><li>
Blue Yonder stands at the forefront of AI-powered supply chain solutions, recognized globally for our innovative software products.</li><li>
Our commitment to excellence has earned us a spot among Glassdoor&rsquo;s &ldquo;Best Places to Work.&rdquo;</li><li>
We are on the hunt for a sharp and insightful Instructional Designer who possesses a deep understanding of instructional design principles and the skill to craft compelling training materials that boost learning retention.</li></ul><div></div><div>
Scope:</div><ul><li>
In this pivotal role, you will be instrumental in creating both classroom training and eLearning modules.</li><li>
Your work will focus on developing educational content that is product-specific, functional, technical, and process-oriented, aimed at enhancing the skills of our employees, customers, and partners.</li><li>
Tools you will be utilizing:</li><li>
Utilize tools such as Microsoft Word, PowerPoint, Adobe Captivate, HTML, and other relevant authoring tools to create and design training materials.</li></ul><div><br>
What you&rsquo;ll do:</div><ul><li>
Take charge of the full cycle of eLearning and instructor-led training material development.</li><li>
Utilize the ADDIE model to design and develop impactful training materials.</li><li>
Analyze source content and collaborate with Subject Matter Experts to outline training.</li><li>
Produce design documents, storyboards, job aids, and assessments, ensuring compliance with our design standards and templates.</li><li>
Craft highly interactive and engaging courses with the latest authoring tools.</li><li>
Conduct reviews of course deliverables.</li><li>
Work closely with the Learning Operations team for course deployment and testing in the Learning Management System.</li><li>
Develop and manage project plans, ensuring timely delivery of the assigned courses.</li><li>
Maintain open lines of communication with Project Leads/Content Manager, providing regular updates as needed.</li></ul><div></div><div>
What we are looking for:</div><div></div><ul><li>
Proven experience of at least 3 to 6 years in creating instructor-led training and interactive e-learning courses, grounded in solid Instructional Design methodologies.</li><li>
Proficiency in eLearning authoring tools, including Adobe Captivate, TechSmith Camtasia Studio, SnagIt, and basic graphic editing.</li><li>
Demonstrated ability to work effectively with Subject Matter Experts.</li><li>
Strong skills in MS Office and the ability to quickly grasp software-related content.</li><li>
Exceptional command of the English language, including grammar.</li><li>
Outstanding communication skills, both verbal and written.</li><li>
Excellent collaboration and interpersonal abilities.</li><li>
Flexibility to adapt to the evolving needs of the business.</li><li>
Join our team and contribute to the cutting-edge of global supply chain solutions through exceptional instructional design.</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

Instructional Designer - Int

<div><div>Blue Yonder Title:</div><div>
Sr. Technical Consultant - Cloud</div><div></div><div>
Other Comparable titles:</div><div>
Associate Technical Account Advisor, Technical Account Advisor</div><div></div><div>
Overview:</div><ul><li>
Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor&rsquo;s &ldquo;Best Places to Work&rdquo;</li><li>
Seeking an astute individual that has a Supply chain background with the additional ability to be part of the customer success team to implement and support the implementation of the project, and deep knowledge of industry best practices, with the ability to implement them working with multiple cross functional teams</li></ul><div></div><div>
Scope:</div><div>
Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.</div><div></div><div>
What you&rsquo;ll do:</div><ul><li>
Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;</li><li>
Basic Knowledge on Cloud Azure and infrastructure concepts needed</li><li>
Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed</li><li>
Adhere to Cloud policies, procedures, methodologies, and quality standards.</li><li>
Escalates issue that may have a impact</li><li>
Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.</li><li>
Provides regular communication and status reporting with internal stakeholders and with customers</li><li>
Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.</li><li>
Follow up with internal teams to ensure their technical issues are resolved</li><li>
Must be able to work flexible hours as needed including being available for off hours support</li><li>
Knowledge of ITIL framework is preferable</li><li>
Primary KPIs</li></ul><div></div><div>
Project Coordinator:</div><ul><li>
Coordinate with Cross Functional teams for timely resolution/turnaround time.</li><li>
Liaison between Project and support teams for the seamless transition of the projects to the Operations Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)</li><li>
Efficient management of the technical upgrade projects with the customers</li><li>
Achieve NPS / CSAT scores of the technical upgrades.</li></ul><div></div><div>
What we are looking for:</div><ul><li>
Bachelor&rsquo;s degree and minimum 5 - 8 years&rsquo; experience in Software development</li><li>
Candidate with customer facing skillset is preferred</li><li>
Strong communication skills and escalation management skills</li></ul><ul><li>
Knowledge of ITIL framework is preferable</li><li>
Supply chain knowledge is an added advantage</li><li>
Knowledge of SaaS and Cloud</li></ul><div></div><div>
Our Values</div><div><br>
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: <div>Core Values</div></div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div>

IN-Technical Account Advisor - TAM/SaaS/Supply Chain/ITIL

Join Blue Yonder and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.