Systems Engineer - Learning, SaaS

Scope:

• Focuses on designing, delivering, enhancing, and continuously improving enterprise learning technology solutions while applying strong technical, analytical, and problem-solving capabilities.
• Owns the engineering, delivery, and continuous improvement of enterprise learning technology platforms, ensuring stability, scalability, security, and an exceptional user experience.

What you’ll do:

• Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies.
• Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently
• Proactively pick up backlog items and collaborate with team members as needed
• Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives
• Analyze business, functional, and technical requirements to design scalable learning technology solutions.
• Design and implement integrations, automations, reporting solutions, and process improvements.
• Apply information security, data governance, and privacy standards in all deliverables
• Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery
• Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement
• Identify and raise operational issues proactively
• Plan and execute routine application, integration, reporting, and automation updates
• Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement.
• Manage technical investigations, enhancement requests, and operational issues independently.
• Drive operational excellence through documentation, automation, and continuous improvement

Secondary Duties and Responsibilities

• Lead or contribute to testing, validation, and release activities.
• Provide feedback on technical designs, automation opportunities, and process improvements
• Assist in onboarding new team members and sharing technical knowledge
• Partner with stakeholders to deliver technical, reporting, integration, and operational solutions.
• Communicate blockers clearly and collaborate to resolve them
• Evaluate new technologies, platform capabilities, and solution approaches
• Align with team and organizational goals while solving business problems
• Demonstrate strong problem-solving, adaptability, and continuous learning mindset

What we are looking for:

• Bachelor’s degree in a technical or business-related discipline, or equivalent experience
• 10-14 years of experience in designing, implementing, enhancing, or supporting enterprise SaaS applications and business-critical systems.
• Strong knowledge of APIs, system integrations, and data flow troubleshooting
• Experience with SQL, reporting, analytics, or dashboard development (Power BI preferred)
• Exposure to automation and workflow tools (Power Automate, scripting, or similar)
• Ability to translate business requirements into technical solutions
• Demonstrated curiosity, ownership, and a continuous improvement mindset with the ability to quickly learn and apply new technologies.
• Experience leveraging AI-assisted tools to improve productivity and delivery
• Strong analytical, communication, and problem-solving skills
• Preferred experience with learning, talent, HR, or workforce technologies
• Ability to quickly learn and adapt to new technologies and evolving business needs

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.