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Bluetower Technical

Title: IT Support Technician &mdash; Level 1 / Help Desk (Rochester, NY)Location: Rochester, NY (On-site, in-house)Type: Full-timePay: $20&ndash;$24/hr (DOE)About the job: BlueTower Technical is hiring a Level 1 / Help Desk Technician to be the first point of contact for our clients &mdash; triaging tickets, resolving everyday issues, and escalating the complex ones. A great entry point into IT with real training and growth.You&rsquo;ll: answer phone/email/ticket requests &middot; troubleshoot hardware, software &amp; accounts &middot; reset passwords &amp; manage M365/AD users &middot; image &amp; prep workstations &middot; document and escalate.You have: 0&ndash;2 yrs IT/help desk experience or strong aptitude &middot; Windows + M365 familiarity &middot; great communication.Bonus: CompTIA A+, MSP/help desk experience.Perks: Health &amp; dental insurance &middot; 401(k) match &middot; PTO (2 wks min. vacation) + paid holidays &middot; flexible pay &amp; scheduling &middot; on-call/after-hours bonuses &middot; stocked break room &middot; the coolest tech around.Pay: $20.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)

Join Bluetower Technical and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bluetower Technical

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IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)