IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)

Title: IT Support Technician — Level 1 / Help Desk (Rochester, NY)

Location: Rochester, NY (On-site, in-house)

Type: Full-time

Pay: $20–$24/hr (DOE)

About the job: BlueTower Technical is hiring a Level 1 / Help Desk Technician to be the first point of contact for our clients — triaging tickets, resolving everyday issues, and escalating the complex ones. A great entry point into IT with real training and growth.

You’ll: answer phone/email/ticket requests · troubleshoot hardware, software & accounts · reset passwords & manage M365/AD users · image & prep workstations · document and escalate.

You have: 0–2 yrs IT/help desk experience or strong aptitude · Windows + M365 familiarity · great communication.

Bonus: CompTIA A+, MSP/help desk experience.

Perks: Health & dental insurance · 401(k) match · PTO (2 wks min. vacation) + paid holidays · flexible pay & scheduling · on-call/after-hours bonuses · stocked break room · the coolest tech around.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person