Qureos Mentor

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader">About The Job</h3>
We&rsquo;re looking for a forward-thinking Experience Strategist to join our team. In this role, you&rsquo;ll connect business goals with human experience and emerging technologies. You&rsquo;ll lead client discovery, map processes and journeys, and identify opportunities where intelligent solutions can streamline operations or enhance experiences.
You&rsquo;ll collaborate closely with clients, internal teams, and solution builders to design approaches that are both ef&#64257;cient and intuitive. Your work will help shape strategies and pilots that show real results and open the door to new ways of working.
What You'll Do<ul>
<li>Run discovery sessions with clients to uncover operational challenges, user needs, and areas for improvement.</li>
<li>Map customer and employee journeys to highlight friction points and opportunities.</li>
<li>Translate business challenges into clear use cases where intelligent solutions can streamline processes or enhance experiences.</li>
<li>Design future-state service blueprints that integrate technology seamlessly.</li>
<li>Collaborate with builders and engineers to scope and prototype solutions.</li>
<li>Present &#64257;ndings, roadmaps, and pilots to client stakeholders.</li>
<li>Contribute to frameworks and playbooks that make our process scalable.</li>
</ul>Requirements<ul>
<li>Experience in service design, strategy consulting, or digital transformation.</li>
<li>Strong ability to map work&#64258;ows, customer journeys, and business processes.</li>
<li>Familiarity with automation tools or emerging technologies and how they apply in a business context.</li>
<li>Skill in visualizing opportunities through journey maps, blueprints, or ROI cases.</li>
<li>A balance of analytical thinking (ROI, KPIs, ef&#64257;ciency) and human-centered design (adoption, usability, trust).</li>
<li>Excellent facilitation and communication skills; con&#64257;dent leading workshops and executive discussions.</li>
<li>A collaborative mindset with the ability to work across technical and non-technical teams.</li>
<li>At least 5 years of experience in relevant strategy, design, or transformation projects.</li>
<li>Flexibility to adapt to changing client needs and project environments.</li>
<li>Willingness to work on-site with clients if required</li></ul></div>

Experience Strategist

<div>About the Job
We&rsquo;re looking for a talented Service Designer to join our team. In this role, you&rsquo;ll be responsible for analyzing and enhancing business processes and service touchpoints, across both digital and physical channels.
You&rsquo;ll work closely with clients and internal teams to deeply understand user needs, map current journeys, identify pain points, and design service solutions that are not only efficient but also human-centered. Your work will shape seamless experiences that deliver measurable value.
What You'll Do
<ul><li>Analyze existing business processes to spot inefficiencies and areas for improvement</li>
<li>Map end-to-end customer journeys across both physical and digital touchpoints
</li><li>Identify user needs, pain points, and key opportunities to improve the overall experience
</li><li>Create journey maps, empathy maps, and service blueprints to visualize and communicate findings
</li><li>Facilitate collaborative workshops to align internal and client teams around journey insights
</li><li>Map current-state (as-is) and future-state (to-be) service processes for internal and client-facing operations
</li><li>Translate complex business workflows into clear, visual process diagrams using tools like Lucidchart or Visio
</li><li>Collaborate with cross-functional teams to validate process flows and identify improvement opportunities
</li><li>Document and present both journeys and processes in a format that supports service innovation and delivery.
</li></ul>Requirements<ul><li><ul><li><ul>
<li>Hands-on experience with digital service design tools and methodologies</li>
<li>Strong analytical thinking and problem-solving abilities</li>
<li>Proven ability to map end-to-end customer journeys across digital and physical channels</li>
<li>Experience uncovering user needs, pain points, and opportunities for service improvement</li>
<li>Experience facilitating workshops with clients and internal teams to align on journey insights and service improvements</li>
<li>Skill in creating visual assets like journey maps, empathy maps, and service blueprints to align teams</li>
<li>A solid understanding of business operations and service delivery workflows</li>
<li>Experience mapping both current-state (as-is) and future-state (to-be) processes</li>
<li>Ability to simplify complex systems into clear, actionable visuals</li>
<li>Proficiency in tools like Lucidchart, Microsoft Visio, or similar for process documentation</li>
<li>Excellent communication and interpersonal skills (Arabic speaking is a plus)</li>
<li>A collaborative mindset and ability to work effectively in a team setting</li>
<li>Strong organizational skills and attention to detail</li>
<li>The ability to manage multiple priorities and shifting timelines</li>
<li>At least 4 years of hands-on experience in service design</li>
<li>Willingness to work on-site when required</li>
<li>Flexibility to adapt to changing project needs and client environments</li></ul></li></ul></li></ul></div>

Service Designer

<div>About the Job
We are seeking a Business Analyst to drive business transformation by conducting workshops, gathering requirement and reengineering processes. This role focuses on streamlining operations, documenting workflows, and delivering optimized solutions that align with business goals. You will act as a bridge between stakeholders and technical teams to ensure successful project delivery.
What You'll Do
<ul><li>Workshops: Facilitate workshops with stakeholders to gather business requirements and define project objectives.
</li><li>Requirement Gathering: Document and prioritize business needs through interviews, focus groups, and analysis.
</li><li>Process Reengineering: Analyze and redesign business processes to improve efficiency and eliminate inefficiencies.
</li><li>Process Mapping: Create detailed workflows, process diagrams, and visual models using tools like Visio or Lucidchart.
</li><li>Stakeholder Collaboration: Liaise with business and technical teams to align solutions with objectives.
</li><li>Documentation: Prepare business requirement documents (BRDs), functional specifications, and user stories.
</li><li>Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business needs.
</li><li>Continuous Improvement: Identify and implement opportunities for ongoing process optimization.
</li></ul>Requirements
<ul><li>A Bachelor&rsquo;s degree in, Computer Science, or a related field.
</li><li>Minimum of 4 years of experience as a Business Analyst, with expertise in process reengineering.
</li><li>Proven experience in writing Business Requirement Documents (BRDs) and functional specifications.
</li><li>Strong analytical skills and attention to detail.
</li><li>Excellent communication, facilitation, and collaboration abilities.
</li><li>Knowledge of process improvement tools like Visio, Lucidchart, or Bizagi.
</li><li>Familiarity with Agile, Lean Six Sigma, or similar frameworks (certifications like CBAP or Lean Six Sigma Green Belt are a plus).
</li><li>A passion for driving business improvement and delivering value.
</li><li>Excellent communication and interpersonal skills. (Preferably Arabic speaking.)
</li><li>Available to work on-site.</li></ul></div>

Business Analyst

Join Brainlake Advertising LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brainlake Advertising LLC

ABOUT_COMPANY

Experience Strategist

Service Designer

Business Analyst