Qureos Mentor

Bridge & Bond Consulting

Serve as the first point of contact for customer inquiries via phone, email, and WhatsApp. Track orders, shipments, and service tickets; provide timely, accurate updates. Log, investigate, and resolve complaints; escalate issues when needed. Coordinate with Sales, Procurement, Logistics, and Finance to ensure smooth deliveries and after-sales service. Maintain CRM records, quotations, POs, invoices, and service reports with high data accuracy. Follow up on payments, documentation, and compliance checks as required. Prepare daily/weekly MIS on inquiries, conversions, TAT, and NPS/CSAT. Support cross-sell/upsell campaigns and promotional outreach. What Were Looking For 3 5 years experience in customer service within trading, distribution, logistics, or related industries. Solid exposure to sales &amp; marketing support (lead follow-ups, proposals, promos). Strong communication and problem-solving skills; calm under pressure. Working knowledge of CRM/ERP tools and MS Office/Google Workspace. Fluency in English; knowledge of Arabic/Hindi/Urdu is a plus. A hard-working, hands-on mindset with ownership and attention to detail.Role &amp; responsibilities Preferred candidate profile

Customer Service Representative

Join Bridge & Bond Consulting and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bridge & Bond Consulting

ABOUT_COMPANY

Customer Service Representative