Qureos Mentor

Brookfield Hospitality Properties

At Atlantis we are dedicated to creating lifetime memories. As a Travel Sales Specialist, you are a high-performing brand ambassador responsible for converting inbound inquiries into confirmed, premium guest experiences. In this fast-paced, sales-driven environment, you will use your expertise to consult with guests, overcome objections, and strategically upsell resort amenities to maximize revenue while exceeding guest expectations.Main Duties and Essential Functions<ul><li>Revenue Generation: Drive resort revenue by effectively converting inbound phone inquiries into confirmed bookings through persuasive communication and consultative sales techniques.</li><li>Strategic Upselling: Identify and capitalize on opportunities to enhance the guest&rsquo;s stay by upselling room categories, dining plans, marine adventures, and premium amenities.</li><li>Consultative Selling: Actively listen to discover guest needs and &quot;pain points,&quot; providing tailored travel recommendations that align with their interests and budget.</li><li>Performance Metrics: Meet or exceed monthly sales KPIs, including conversion rates, average daily rate (ADR), and quality assurance (QA) scores.</li><li>Expert Product Knowledge: Maintain a deep, &quot;expert-level&quot; understanding of Atlantis' diverse towers, attractions, and seasonal promotions to effectively position the resort against competitors.</li><li>Relationship Building: Establish immediate rapport with guests to foster trust and encourage repeat direct bookings.</li><li>Accuracy &amp; Compliance: Process payments and confirm complex travel arrangements with 100% accuracy within various reservation systems</li></ul>Skills, Experience &amp; Education Requirements<ul><li>Sales Background: Minimum 1&ndash;2 years of experience in a sales-driven call center or luxury hospitality sales role is highly preferred.</li><li>Proven Results: Demonstrated ability to meet sales targets and thrive in a performance-based environment.</li><li>Communication Mastery: Exceptional verbal communication and negotiation skills with the ability to handle objections professionally.</li><li>Technical Proficiency: Ability to quickly learn and navigate multiple computer systems simultaneously (CRM and reservation software).</li><li>Bilingual Preferred: Bi-lingual (Spanish and/or Portuguese) is a plus to support our global guest base.</li><li>Professionalism: Must be at least 21 years of age and able to work onsite in our Plantation, FL corporate office.</li></ul>Compensation &amp; Performance Incentives<ul><li>Competitive Base Salary: Guaranteed hourly rate with reliable bi-weekly pay.</li><li>Commission Structure: Earn direct commission on every confirmed room and suite reservation and for successfully upgrading guests to luxury towers like The Cove or The Reef, or for booking high-value add-ons like Dolphin Cay adventures and fine dining packages.</li><li>Performance-Based Bonuses: Monthly bonuses awarded for exceeding key performance indicators (KPIs) such as conversion rates, total revenue generated and upselling volume.</li><li>Complimentary Resort Experiences: Top performers may be eligible for FAM (Familiarization) trips, allowing you to stay on property in the Bahamas to better sell the experience. Lucrative travel benefits</li></ul>About the property:Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in the Bahamas, is a dynamic destination and offers visitors bold multimillion-dollar renovations, exciting new partnerships, and reimagined guest experiences. Bahamian culture and the spirit of its beloved team members are the heart and soul of this iconic legendary resort. Atlantis&rsquo; immersive programming connects guests to the rich history, art, people, food, and festivities of the Bahamas while remaining dedicated to sustainability and environmental conservation.Home to Aquaventure, one of the world&rsquo;s largest waterparks, the 141-acre waterscape of thrilling slides and river rides features 14 pools and five miles of white sand beaches. Atlantis is also home to the largest open-air marine habitat in the world, with over 65,000 aquatic animals from 250 species making their home in natural ocean-fed lagoons and habitats, including Dolphin Cay, the unparalleled marine animal conservation and education center created to provide guests with a once-in-a-lifetime opportunity to learn more about some of nature&rsquo;s most fascinating mammals.Atlantis has five unique lodging options: the grand, iconic newly renovated towers of The Royal, the family-friendly ambiance at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove and residential-style living at The Reef.Guests can choose from an impressive collection of over 40 restaurants, bars, and lounges with celebrity chef culinary masterpieces, including Fish by Jos&eacute; Andr&eacute;s, Nobu by Nobu Matsuhisa, and Paranza by Michael White. With its unrivaled meeting and convention space and the well-appointed Atlantis Marina overlooking Marina Village, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the tranquil Mandara Spa, a newly opened tennis and pickleball center, indoor and outdoor regulation basketball courts, a 500-seat movie theater, Atlantis Kids Adventures (AKA) for children ages 3-12, a gaming arcade, CRUSH- a teen nightclub, Jokers Wild comedy club, an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned and newly redesigned Atlantis Casino, and an array of luxury and boutique duty-free shopping.For more information and reservations, please visit atlantisbahamas.com.Pay: From $17.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) 2% match</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Professional development assistance</li><li>Vision insurance</li><li>Wellness program</li></ul>Work Location: In person

Travel Specialist

Join Brookfield Hospitality Properties and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brookfield Hospitality Properties

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Travel Specialist