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Travel Specialist

At Atlantis we are dedicated to creating lifetime memories. As a Travel Sales Specialist, you are a high-performing brand ambassador responsible for converting inbound inquiries into confirmed, premium guest experiences. In this fast-paced, sales-driven environment, you will use your expertise to consult with guests, overcome objections, and strategically upsell resort amenities to maximize revenue while exceeding guest expectations.

Main Duties and Essential Functions

Revenue Generation: Drive resort revenue by effectively converting inbound phone inquiries into confirmed bookings through persuasive communication and consultative sales techniques.
Strategic Upselling: Identify and capitalize on opportunities to enhance the guest’s stay by upselling room categories, dining plans, marine adventures, and premium amenities.
Consultative Selling: Actively listen to discover guest needs and "pain points," providing tailored travel recommendations that align with their interests and budget.
Performance Metrics: Meet or exceed monthly sales KPIs, including conversion rates, average daily rate (ADR), and quality assurance (QA) scores.
Expert Product Knowledge: Maintain a deep, "expert-level" understanding of Atlantis' diverse towers, attractions, and seasonal promotions to effectively position the resort against competitors.
Relationship Building: Establish immediate rapport with guests to foster trust and encourage repeat direct bookings.
Accuracy & Compliance: Process payments and confirm complex travel arrangements with 100% accuracy within various reservation systems

Skills, Experience & Education Requirements

Sales Background: Minimum 1–2 years of experience in a sales-driven call center or luxury hospitality sales role is highly preferred.
Proven Results: Demonstrated ability to meet sales targets and thrive in a performance-based environment.
Communication Mastery: Exceptional verbal communication and negotiation skills with the ability to handle objections professionally.
Technical Proficiency: Ability to quickly learn and navigate multiple computer systems simultaneously (CRM and reservation software).
Bilingual Preferred: Bi-lingual (Spanish and/or Portuguese) is a plus to support our global guest base.
Professionalism: Must be at least 21 years of age and able to work onsite in our Plantation, FL corporate office.

Compensation & Performance Incentives

Competitive Base Salary: Guaranteed hourly rate with reliable bi-weekly pay.
Commission Structure: Earn direct commission on every confirmed room and suite reservation and for successfully upgrading guests to luxury towers like The Cove or The Reef, or for booking high-value add-ons like Dolphin Cay adventures and fine dining packages.
Performance-Based Bonuses: Monthly bonuses awarded for exceeding key performance indicators (KPIs) such as conversion rates, total revenue generated and upselling volume.
Complimentary Resort Experiences: Top performers may be eligible for FAM (Familiarization) trips, allowing you to stay on property in the Bahamas to better sell the experience. Lucrative travel benefits

About the property:

Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in the Bahamas, is a dynamic destination and offers visitors bold multimillion-dollar renovations, exciting new partnerships, and reimagined guest experiences. Bahamian culture and the spirit of its beloved team members are the heart and soul of this iconic legendary resort. Atlantis’ immersive programming connects guests to the rich history, art, people, food, and festivities of the Bahamas while remaining dedicated to sustainability and environmental conservation.

Home to Aquaventure, one of the world’s largest waterparks, the 141-acre waterscape of thrilling slides and river rides features 14 pools and five miles of white sand beaches. Atlantis is also home to the largest open-air marine habitat in the world, with over 65,000 aquatic animals from 250 species making their home in natural ocean-fed lagoons and habitats, including Dolphin Cay, the unparalleled marine animal conservation and education center created to provide guests with a once-in-a-lifetime opportunity to learn more about some of nature’s most fascinating mammals.

Atlantis has five unique lodging options: the grand, iconic newly renovated towers of The Royal, the family-friendly ambiance at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove and residential-style living at The Reef.

Guests can choose from an impressive collection of over 40 restaurants, bars, and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu by Nobu Matsuhisa, and Paranza by Michael White. With its unrivaled meeting and convention space and the well-appointed Atlantis Marina overlooking Marina Village, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the tranquil Mandara Spa, a newly opened tennis and pickleball center, indoor and outdoor regulation basketball courts, a 500-seat movie theater, Atlantis Kids Adventures (AKA) for children ages 3-12, a gaming arcade, CRUSH- a teen nightclub, Jokers Wild comedy club, an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned and newly redesigned Atlantis Casino, and an array of luxury and boutique duty-free shopping.

For more information and reservations, please visit atlantisbahamas.com.

Pay: From $17.50 per hour

Benefits: