Qureos Mentor

Brooksource

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 Part Time Help Desk (Tier 1 Support)
 
 
 
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 Where: Indy Airport
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 Shift: Saturday 3:30-9:30pm, Sunday: 6:30-10am AND 2-5pm
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 Pay: $20/hr
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 Start Date: June 6th
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 Expect this to run through end of '26 and potentially beyond
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 Junior Help Desk Technician
 
 
 
 
 Overview
 
 
 
 The Junior Help Desk Technician provides first-level technical support to end users, resolving common hardware, software, and access-related issues. This role is ideal for someone early in their IT career who is eager to learn, customer-focused, and comfortable troubleshooting basic technology problems in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
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 Serve as the first point of contact for IT support requests via phone, email, or ticketing system
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 Diagnose and resolve basic hardware, software, and network connectivity issues
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 Assist with account setup, password resets, and access requests (Active Directory, email, applications)
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 Document issues, resolutions, and troubleshooting steps in the ticketing system
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 Escalate complex or unresolved issues to Tier 2 or specialized support teams
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 Support onboarding and offboarding by setting up and collecting IT equipment
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 Follow standard operating procedures and contribute to knowledge base documentation
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 Required Qualifications
 
 
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 0&ndash;2 years of IT support, help desk, or customer service experience
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 Basic understanding of Windows and/or macOS operating systems
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 Familiarity with common productivity tools (Microsoft 365, email, VPNs, printers)
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 Strong communication and customer service skills
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 Ability to follow troubleshooting steps and document work clearly
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 Willingness to learn new technologies and processes
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 Preferred Qualifications (Nice to Have)
 
 
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 Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
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 Basic knowledge of Active Directory or endpoint management tools
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 CompTIA A+ or similar entry-level IT certification (or actively pursuing)
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 Experience supporting users in a corporate or academic environment
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 Work Environment
 
 
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 Fast-paced, team-oriented support environment
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 Mix of desk-based troubleshooting and hands-on device support
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 On-the-job training and mentorship provided
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 Why This Role
 
 
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 Strong entry point into IT and technical support
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 Opportunity to build foundational troubleshooting and customer-facing skills
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 Clear growth path to Tier 2 support, systems administration, or IT specialization
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Help Desk Technician

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 Data Entry Analyst
 
 
 
 
 Location:
 
 Charlotte, NC
 
 
 
 Hybrid:
 
 4 days/week in office, 1 day remote following on-site training period
 
 
 
 Long-term contract with potential for full-time hire
 
 
 
 
 
 
 Brooksource is searching for an Data Entry Analyst in south Charlotte, NC to join our Fortune 500 Telecommunications client&rsquo;s Rural Digital Opportunity Fund (RDOF) compliance initiative. The RDOF is a federal program that awarded up to $20.4 billion to broadband providers to build high-speed internet infrastructure into unserved rural communities across the U.S.
 
 
 
 
 
 This 6-month project offers an excellent opportunity to gain hands-on experience in data research and analysis within a major national telecommunications company. No prior telecom experience is needed &ndash; what matters most is sharp attention to detail, strong internet research skills, and the ability to stay focused and productive through high-volume, detail-oriented work.
 
 
 Each day you&rsquo;ll work through a queue of address and location data. These are locations our client committed to serve under the RDOF program. For each one, you&rsquo;ll research whether the address is real, what type of location it is, and whether it should count toward our client&rsquo;s FCC build-out obligations &ndash; or be challenged as a data error. This involves:
 
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 Searching Google Maps, county and municipal GIS portals, and other public online sources to identify and verify each address location
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 Cross-referencing multiple data sources to piece together a complete picture when single-source searches are inconclusive
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 Entering your findings and a disposition into the Excel tracking file (e.g., location is real and unbuilt, location doesn&rsquo;t exist and should be challenged with the FCC, etc.)
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 Meeting weekly productivity targets for the number of records researched and dispositioned
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 Flagging recurring data patterns or issues to the project manager for escalation
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 Collaborating with teammates and contributing to overall team quality standards
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 Responsibilities:
 
 
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 Validate and enrich address-level data for RDOF-committed locations across multiple states
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 Process and update location records in the project&rsquo;s Excel tracking system
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 Identify and flag data discrepancies, non-existent locations, and records that may warrant FCC challenge
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 Conduct thorough online research using Google Maps, GIS portals, and other public internet resources
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 Maintain high accuracy and documentation standards &ndash; these dispositions have real regulatory implications
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 Meet productivity metrics for data processing
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 Collaborate with team members to achieve project objectives
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 Requirements:
 
 
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 Associate&rsquo;s or Bachelor&rsquo;s degree, or equivalent experience
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 Proficiency with Microsoft Excel, including pivot tables and VLOOKUP
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 Strong internet research skills &ndash; the ability to dig through Google Maps, GIS sites, and public records to find answers is the core competency for this role
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 High attention to detail and accuracy; the determinations you make carry regulatory weight
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 Ability to stay focused and productive during repetitive, high-volume research tasks
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 Basic understanding of data management principles
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 Problem-solving skills and logical thinking
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 Ability to work effectively in a structured team environment
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 Basic SQL skills a plus
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 Excellent written and verbal communication skills
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 No prior telecom, GIS, or broadband experience required &ndash; curiosity and strong internet research instincts matter most
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 Additional Information:
 
 
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 Hybrid in south Charlotte, NC (4 days onsite/1 day remote after initial training period)
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 6-month project with potential for extension or FTE conversion
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 Comprehensive benefits package including healthcare, 401k, and PTO
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Data Entry

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 IT Service Desk
 
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 First point of contact for the users who call our IT Service Desk
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 Answers incoming calls, self-service requests, emails, and chats
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 Tracks all information in ticketing system
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 Participates in knowledge management process to resolve tier 1 incidents and requests in a timely fashion and create new knowledge
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 Escalates unresolved problem/issues/requests to the proper resolver group
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 Troubleshoot basic end user issues on various software applications, hardware, network, and telecommunications systems and provide basic desktop support.
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 Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
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 Become familiar with Service Desk policies and processes.
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 Become familiar with the Systems, Network, Core applications and each team in the IT Department.
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 Other duties as assigned by the Service Desk Manager.
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 Desired Qualifications:
 
 
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 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
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 Demonstrate a general knowledge of operating systems and application software to provide a high level support.
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 Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
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 Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
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 Excellent oral and written communication skills.
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 Ability to provide technical support over the phone; excellent phone skills, professional demeanor.
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 Excellent problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
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 Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
 
 
 
 
 Benefits &amp; Perks
 
 
 Benefits &amp; Perks:
 
 Brooksource
 
 offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee&rsquo;s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
 
 
 
 
 Pay Disclaimer:
 
 
 The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
 
 
 
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Join Brooksource and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brooksource

About Company

Help Desk Technician

Data Entry

Help Desk Technician