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BSR Health Recruitment Ltd

Job Description: ReceptionistPosition: ReceptionistLocation: FitzroviaJob Type: Full-Time, on-site Our client is a specialist healthcare facility providing integrative ancillary oncology services to patients. Their approach focuses on supporting those undergoing cancer treatment through a range of complementary therapies including IV therapies, photobiomodulation, Hyperbaric Oxygen Therapy (HBOT), and hyperthermia treatments. Role Overview: We are seeking a warm, professional, and organised Receptionist to be the welcoming face of our clinic. As the first point of contact for patients and visitors, you will play a vital role in creating a positive, supportive atmosphere while ensuring the smooth day-to-day operation of the clinic. You will combine genuine empathy and understanding with a bubbly, positive personality that helps create an uplifting environment for patients during challenging times. From managing enquiries to scheduling appointments and coordinating with third-party providers, your contribution will help create a seamless and nurturing experience for everyone who walks through the door. Key Responsibilities: <ul> <li>Front Desk Management: Serve as the first point of contact, welcoming patients and visitors with warmth, professionalism, and positivity.</li><li>Enquiry Handling: Respond to enquiries via phone and email, providing accurate information and escalating complex queries as needed.</li><li>Appointment Scheduling: Manage the clinic's diary, schedule patient appointments, and coordinate with medical staff to ensure an efficient workflow.</li><li>Daily Operations: Monitor and manage same-day schedules, addressing any adjustments or patient needs promptly.</li><li>Coordination: Liaise with third-party providers to arrange blood tests, scans, and other patient services.</li><li>Administrative Support: Support operations by managing patient intake processes, maintaining accurate records, handling correspondence, and assisting with other administrative duties to ensure smooth day-to-day functioning.</li></ul> Key Qualifications and Experience: <ul> <li>Experience in a customer-facing role, with prior reception experience preferred.</li><li>Previous experience in a healthcare setting is preferred.</li><li>Proficiency in using scheduling and booking systems.</li><li>Familiarity with standard office software (e.g. email platforms).</li></ul> Skills and Attributes: <ul> <li>Communication: Excellent verbal and written communication skills to interact effectively with patients, staff, and external providers.</li><li>Empathy and Understanding: A genuine ability to connect with patients facing health challenges, providing emotional support through compassionate interactions.</li><li>Positive Personality: A bubbly, uplifting demeanour that helps create a warm and encouraging atmosphere.</li><li>Organisation: Strong organisational skills, with the ability to manage multiple tasks and prioritise effectively.</li><li>Professionalism: A friendly and approachable manner combined with a professional attitude.</li><li>Attention to Detail: Accuracy in scheduling, managing patient information, and coordinating services.</li><li>Adaptability: Ability to handle a dynamic work environment and respond calmly under pressure.</li><li>Teamwork: A collaborative mindset and willingness to support colleagues as needed.</li></ul> What We Offer: <ul> <li>A welcoming and supportive work environment.</li><li>Opportunities for skill development and growth within the healthcare sector.</li><li>Competitive salary.</li></ul> Interview Process: The selection process will consist of an initial telephone interview followed by a face-to-face meeting at the clinic. This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions. Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.

Medical Receptionist

Join BSR Health Recruitment Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BSR Health Recruitment Ltd

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Medical Receptionist