Qureos Mentor

Btech

<div>Thrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a Well Established Prominent Organization, and a Culture of Innovation and Creativity.
Join us on this exciting journey of growth and innovation!
About the job:
We are looking to hire an experienced and highly motivated &quot; IT Merchandising Lead&quot; to manage the full end-to-end merchandising function for the B2B channel. In this role, you will be responsible for sourcing and assessing suppliers, negotiating competitive pricing, managing assortments, and ensuring continuous availability of IT products that meet B.TECH&rsquo;s quality and performance standards. You will work closely with internal stakeholders and external partners to enhance profitability and support the overall B2B commercial strategy.
Responsibilities:<ul>
<li>
Conduct market research to identify and evaluate potential suppliers and assess their capabilities.
</li><li>Oversee sourcing activities to ensure the product assortment meets business requirements.
</li><li>Negotiate contracts and pricing agreements with suppliers to secure the most favorable terms.
</li><li>Continuously seek out new vendors and assess their profiles to ensure alignment with BTECH guidelines.
</li><li>Regularly evaluate supplier performance and conduct reviews to ensure compliance with service-level agreements.
</li><li>Follow up on sales deals and projects, collaborating closely with the sales team to ensure timely completion.
</li><li>Work with cross-functional teams, including marketing and inventory management, to align sourcing strategies with overall business objectives.
</li><li>Maintain an up-to-date database of supplier contacts, pricing information, and product specifications.
</li><li>Assist in the development and execution of procurement strategies.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in Business, Supply Chain Management, or a related field.</li>
<li>5 to 10 years of experience in sourcing and merchandising within the electronics sector, specifically IT , PC &amp; Accessories
</li><li>Strong vendor management and negotiation skills to ensure competitive pricing.</li>
<li>Proficient in Microsoft Office Suite and experience with procurement software.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Detail-oriented with strong organizational skills.</li>
</ul>
Benefits
Discover the benefits of joining B.TECH: More than just a job<ul><li>Comprehensive health and life insurance.</li><li>Flexible work arrangements to support work-life balance.</li><li>Professional development and training opportunities for advancement and career growth.</li><li>Employee discounts and wellness programs.</li><li>High performance and rewarding culture.</li></ul>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</div>

IT Merchandising Lead

<div>Thrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a Well Established Prominent Organization, and a Culture of Innovation and Creativity.
Join us on this exciting journey of growth and innovation!
About the job:
We&rsquo;re looking for a full-time TV Product Lead who will drive profitable category growth by executing end-to-end product strategies across channels&mdash;covering product architecture, pricing, promotions, display, and supplier management. The role ensures best-in-class market execution, strong vendor partnerships, healthy inventory performance, and a seamless customer experience aligned with the annual operating plan.
In this role, you will:
Implement sales strategies across channels, SKUs, and individual stores, guided and supported by the following:<ul>
<li>
Brand Positioning &amp; Category Product Architecture (Product Catalogue) by Channel, by Geographical Area, by Store in line with Sortimeter &amp; Quartile Approach.
</li><li>Category Product Display Planogram by Channel, by Geographical Area, by Store in line with Sortimeter / Quartile Approach / Supplier Go To Market &amp; Product Life Cycle.
</li><li>Category Product Pricing Architecture by Channel.
</li><li>Concluding a Solid Category Product Promotional Calendar by Channel in coordination with Supplier &amp; B.TECH Promotional Calendar.
</li><li>Run Product Knowledge &amp; Floor Go To Market by Channel &amp; Ensure On Ground &amp; Channel Execution &amp; Efficient Communication &amp; Engagement on (Planogram &amp; Display Refreshment &amp; Product Life Cycle / Promotions &amp; Prices Execution &amp; Contests).
</li><li>Execute Sourcing &amp; Procurement Strategy, through leading efficient negotiations with suppliers &amp; secure annual solid contracts in place that delivers on:</li>
<li>Ensure Product Availability (right place, right quantity, and right quality at the right time) in line with the following tools (Sortimeter / Quartile Strategy / Inventory Quality-Rebo).
</li><li>Ensure Product Stock Levels that deliver on overall agreed inventory coverage across total system in line with &ldquo;Rebo&rdquo; module.
</li><li>Ensure Efficient Product Rotation in coordination with suppliers across total system &amp; across sellable products &amp; damaged products &amp; different WH.
</li><li>Ensure Category GP Healthy Growth deliverables through negotiating margins in line with approved strategic &amp; annual GP&rsquo;s in place &amp; full collection of supplier rebates &amp; claims.
</li><li>Ensure Development &amp; Efficient Execution of a Customer Driven Contacts with key suppliers that delivers on obtaining lowest total system cost, best service level parameters on delivery &amp; payment &amp; continuous supplier performance tracking (Full Vendor Management).
</li></ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in any relevant field.</li>
<li>Proven experience in category management, merchandising, or product management&mdash;preferably within MDA or consumer electronics.
</li></ul><ul><li>Strong analytical skills with the ability to interpret market trends, sales performance, and inventory data to drive decisions.
</li><li>Solid negotiation and vendor management capabilities, with experience securing contracts, rebates, and favorable commercial terms.
</li><li>Deep understanding of product architecture, pricing strategies, promotions, and retail execution principles.
</li><li>Excellent communication and cross-functional coordination skills to ensure flawless execution across stores and channels.
</li><li>High attention to detail with strong organizational skills and the ability to manage multiple initiatives simultaneously in a fast-paced environment.</li>
</ul>
Benefits
Discover the benefits of joining B.TECH: More than just a job<ul><li>Comprehensive health and life insurance.</li><li>Flexible work arrangements to support work-life balance.</li><li>Professional development and training opportunities for advancement and career growth.</li><li>Employee discounts and wellness programs.</li><li>High performance and rewarding culture.</li></ul>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</div>

TV Merchandising Lead

<div>The job holder will serve as the primary HR focal point at B.TECH warehouses, acting as the first line of support for all employees on-site. He will be responsible for addressing employees&rsquo; inquiries, requests, and concerns, while ensuring accurate and timely execution of HR processes and services.
Onboarding and Offboarding<ul>
<li>
Facilitate the onboarding process for new employees by preparing documentation, required logistics and ensuring a smooth transition.</li>
<li>Manage the offboarding process, including conducting exit interviews and ensuring a smooth clearance of employees.</li>
</ul>
Employee-related services &amp; Benefits<ul>
<li>
Liaise with vendors &amp; manage the delivery of daily benefits such as medical care services, transportation services, employee reservations, and mobile services, ensuring timely and accurate delivery.</li>
<li>Track and report on employee attendance and leave records approvals, ensuring accuracy and compliance with company policies.</li>
<li>Manage business missions for employees, and handle hotel and flight reservations to ensure all travel arrangements are efficiently managed.</li>
<li>Create and deliver various HR-related documents &amp; certificates, including salary letters, experience certificates and other employee relations (ER) letters as needed.</li>
</ul>
Requirements
Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
Years of experience: From 5 to 7 years only.
Additional:<ul>
<li>Proven experience in an HR business partner role in Warehouses.</li>
<li>Knowledge of HR policies, procedures, and labor laws.</li>
</ul>Benefits<ul>
<li>Private Health Insurance.</li>
<li>Work From Home.</li>
<li>Performance Bonus.</li>
<li>Comprehensive health and life insurance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li></ul></div>

HR Business Partner Section Head - Warehouses

<div>The job holder will serve as the primary HR focal point with employees, acting as the first line of support for all employees on-site. He/she will be responsible for addressing employees&rsquo; inquiries, requests, and concerns, while ensuring accurate and timely execution of HR processes and services.
Onboarding and Offboarding Operations<ul>
<li>
Facilitate the onboarding process for new employees by preparing documentation, required logistics and ensuring a smooth transition.</li>
<li>Manage the offboarding process, including conducting exit interviews and ensuring a smooth clearance of employees.</li>
</ul>
Employee-related services &amp; Benefits<ul>
<li>
Handle the delivery of daily benefits such as medical care services, transportation services, employee reservations, and mobile services, ensuring timely and accurate delivery.</li>
<li>Track and report on employee attendance and leave records approvals, ensuring accuracy and compliance with company policies.</li>
<li>Manage business missions for employees, and handle hotel and flight reservations to ensure all travel arrangements are efficiently managed.</li>
<li>Create and deliver various HR-related documents &amp; certificates, including salary letters, experience certificates and other employee relations (ER) letters as needed.</li>
<li>Handle employees' inquiries and requests through HRIS, employee voice platforms and direct communication channels</li>
</ul>
Requirements<ul>
<li>
Education: Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.</li>
<li>Years of experience: From 3 to 5 as HR Generalist or Business Partner.</li>
<li>Knowledge of HR policies, procedures, and labor laws.</li>
<li>Knowledge in Ms Office.</li>
</ul>
Benefits<ul>
<li>
Private Health Insurance.</li>
<li>Work From Home.</li>
<li>Performance Bonus.</li>
<li>Comprehensive health and life insurance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li></ul></div>

HR Business Partner Supervisor

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Leadership &amp; Management:
</li><li><ul><li>Lead, coach, and motivate telesales and call center teams to meet performance targets.
</li><li>Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
</li><li>Conduct regular performance reviews and provide feedback to enhance productivity and quality.
</li></ul></li><li>Sales &amp; Target Achievement:
</li><li><ul><li>Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
</li><li>Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
</li><li>Collaborate with the marketing and product teams to design campaigns that support sales objectives.
</li></ul></li><li>Operational Efficiency:
</li><li><ul><li>Manage department budgets, forecasting, and cost control to ensure profitability.
</li><li>Optimize workforce planning, scheduling, and resource allocation.
</li><li>Ensure adherence to operational policies, quality standards, and compliance requirements.
</li></ul></li><li>Customer Experience &amp; Quality:
</li><li><ul><li>Maintain a high standard of customer service across all touchpoints.
</li><li>Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
</li><li>Resolve escalated customer issues promptly and effectively.
</li></ul></li><li>Reporting &amp; Analytics:
</li><li><ul><li>Prepare regular reports on department performance, sales achievements, and operational metrics.
</li><li>Present insights and recommendations to senior management to support strategic decision-making.</li>
</ul></li>
</ul>Requirements<h3 class="jobSectionHeader">
Qualifications &amp; Requirements:</h3><ul>
<li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.
</li><li>7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
</li><li>Strong analytical, leadership, and communication skills.
</li><li>Proficiency in CRM systems, call center software, and Microsoft Office Suite.
</li><li>Excellent organizational and problem-solving abilities.
</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li>
</ul>
Benefits
Discover the benefits of joining B.TECH: More than just a job<ul>
<li>
Comprehensive health and life insurance.</li>
<li>Flexible work arrangements to support work-life balance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li>
</ul>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</div>

Customer Operations Department Manager

<div>Job Summary
The WFM Specialist is responsible for forecasting, scheduling, and real-time monitoring of workforce resources to ensure optimal staffing levels and service delivery. This role supports operational efficiency by analyzing trends, managing schedules, and collaborating with cross-functional teams to meet performance targets.
Key Responsibilities Forecasting &amp; Planning<ul>
<li>
Analyze historical data and trends to create accurate short- and long-term forecasts for call volumes, staffing needs, and workload.</li>
<li>Collaborate with operations and HR to plan headcount requirements based on business needs and seasonal fluctuations.</li>
</ul>
Scheduling &amp; Optimization<ul>
<li>
Develop and maintain agent schedules to ensure adequate coverage across shifts and channels.</li>
<li>Optimize shift patterns and breaks to balance service levels, productivity, and employee satisfaction.</li>
<li>Coordinate time-off requests, shift swaps, and schedule changes in alignment with business rules.</li>
</ul>
Real-Time Monitoring<ul>
<li>
Monitor intraday performance and staffing levels to identify gaps or overages.</li>
<li>Adjust schedules and reallocate resources in real time to maintain service level agreements (SLAs).</li>
<li>Communicate with team leaders and supervisors to resolve attendance or adherence issues.</li>
</ul>
Reporting &amp; Analysis<ul>
<li>
Generate daily, weekly, and monthly reports on staffing, adherence, occupancy, and performance metrics.</li>
<li>Provide actionable insights to improve forecasting accuracy and operational efficiency.</li>
<li>Support post-mortem analysis of staffing-related issues and recommend improvements.</li>
</ul>
Collaboration &amp; Support<ul>
<li>
Work closely with HR, Training, and Operations to support hiring, onboarding, and ramp-up planning.</li>
<li>Participate in WFM system updates, testing, and process improvements.</li>
<li>Train new team members on WFM tools and procedures as needed.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in any field</li>
<li>&#65279;&#65279;1+ years of experience in WFM within a call center</li>
<li>&#65279;&#65279;Analytical thinker with attention to detail</li>
<li>&#65279;&#65279;Excellent communication and coordination skills</li>
</ul>
Benefits<ul>
<li>
Bonus for top achievers up to 3k</li>
<li>Referral program up to 2k</li>
<li>Social and Medical insurance</li>
<li>annual bonus</li>
</ul>
Why Work With Us?<ul>
<li>
&#65279;&#65279;Join a fast-growing, tech-driven company</li>
<li>&#65279;&#65279;Work in a flexible and innovative environment</li>
<li>&#65279;&#65279;Opportunities for growth in workforce operations Requirements:</li></ul></div>

Workforce Planning & Real-Time Specialist

Join Btech and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.