Abrar Admin

Bunn-O-Matic Corporation

Responds to customer calls for Bunn Managed Service. Manage activities required to fulfill customer requests for equipment installation and service.DUTIES AND RESPONSABILITIES<ul><li>Receives incoming customer correspondence via phone, email, or fax for installation, calibration, service, and preventive maintenance for beverage equipment</li><li>Provide basic troubleshooting assistance in a call service center environment relating to BUNN&rsquo;s commercial beverage equipment</li><li>Dispatches Bunn and 3rd party service providers to customer locations</li><li>Creates service orders and documents all activities and communications associated with service events in service database</li><li>Monitors dispatched service activities to ensure timely response and problem resolution</li><li>Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues</li><li>Contact service providers to acquire cost estimates for service activities</li><li>Communicates with customers and service providers in a professional manner via telephone, email, and in written correspondence</li><li>Acquires and maintains a working knowledge of beverage equipment operation and functionality</li><li>Promotes the Bunn Quality Initiative through participation in BUNN Process Improvement Team</li><li>Performs other assigned duties</li></ul>QUALIFICATIONS<ul><li>High School Diploma or GED, required</li><li>Excellent communications skills, verbal and written</li><li>Ability to work on-site at our Global Headquarters in Springfield, IL</li><li>Proper telephone etiquette and proficiency in basic computer applications</li><li>Highly motivated, goal-oriented, and organized</li><li>Must have exceptional customer service skills and demonstrate a positive, team-oriented attitude</li></ul>Job Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have any family members who are currently working or have previously worked for BUNN? (If so, who?) </li><li>Have you previously worked for BUNN? If so, what motivates you to return to BUNN?</li><li>Based on what you have read, do you feel you are able to perform all essential functions of the job with proper training?</li><li>We are currently looking to hire for the 8:30am-5:00pm shift. This is a full-time position. Are you able to commit to working this shift time?</li><li>Is your resume completely up-to-date with your current job history? Have you verified accurate contact information?</li><li>What is your desired salary/hourly rate?</li><li>What motivates you to consider a career or job change now?</li><li>Do you have any previous call center experience? If yes, please indicate the job on your resume that would highlight that experience.</li><li>This position would require working on-site at our Global Headquarters. This position is not remote. Are you able to commit to working in the office in Springfield, IL?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Work Location: In person

Call Center Representative

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Bunn-O-Matic Corporation

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Call Center Representative