Call Center Representative

Responds to customer calls for Bunn Managed Service. Manage activities required to fulfill customer requests for equipment installation and service.

DUTIES AND RESPONSABILITIES

• Receives incoming customer correspondence via phone, email, or fax for installation, calibration, service, and preventive maintenance for beverage equipment
• Provide basic troubleshooting assistance in a call service center environment relating to BUNN’s commercial beverage equipment
• Dispatches Bunn and 3rd party service providers to customer locations
• Creates service orders and documents all activities and communications associated with service events in service database
• Monitors dispatched service activities to ensure timely response and problem resolution
• Acquires and evaluates pertinent information to determine appropriate corrective actions to resolve customer service issues
• Contact service providers to acquire cost estimates for service activities
• Communicates with customers and service providers in a professional manner via telephone, email, and in written correspondence
• Acquires and maintains a working knowledge of beverage equipment operation and functionality
• Promotes the Bunn Quality Initiative through participation in BUNN Process Improvement Team
• Performs other assigned duties

QUALIFICATIONS

• High School Diploma or GED, required
• Excellent communications skills, verbal and written
• Ability to work on-site at our Global Headquarters in Springfield, IL
• Proper telephone etiquette and proficiency in basic computer applications
• Highly motivated, goal-oriented, and organized
• Must have exceptional customer service skills and demonstrate a positive, team-oriented attitude

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Do you have any family members who are currently working or have previously worked for BUNN? (If so, who?)
• Have you previously worked for BUNN? If so, what motivates you to return to BUNN?
• Based on what you have read, do you feel you are able to perform all essential functions of the job with proper training?
• We are currently looking to hire for the 8:30am-5:00pm shift. This is a full-time position. Are you able to commit to working this shift time?
• Is your resume completely up-to-date with your current job history? Have you verified accurate contact information?
• What is your desired salary/hourly rate?
• What motivates you to consider a career or job change now?
• Do you have any previous call center experience? If yes, please indicate the job on your resume that would highlight that experience.
• This position would require working on-site at our Global Headquarters. This position is not remote. Are you able to commit to working in the office in Springfield, IL?

Education:

• High school or equivalent (Required)

Work Location: In person