Qureos Mentor

Bupa Türkiye

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 We are searching for a passionate
 
 &lsquo;Service Designer
 
 who is eager to contribute to our business.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree (preferably in Business, Engineering, Marketing , or related field).
 </li>
 <li>
 Minimum 4 years of experience in Customer Experience and Service Design, with a proven ability to design and improve end-to-end customer journeys and services.
 </li>
 <li>
 Strong service design skills combined with product design or research background. Able to identify and solve customer and business problems using service design, design thinking, and product design methods.
 </li>
 <li>
 Acts as the voice of the customer, building advocacy among key stakeholders by evangelizing service design principles and processes.
 </li>
 <li>
 Confident in leading projects and facilitating collaboration among people within those projects.
 </li>
 <li>
 Skilled at mediating between business demands, customer needs, and technological feasibility to design effective solutions.
 </li>
 <li>
 Experienced in analyzing customer feedback across all channels to develop strategies for excellent customer experiences.
 </li>
 <li>
 Proficient in designing and mapping customer journeys across mobile, web, and all touchpoints.
 </li>
 <li>
 Able to measure, track, and interpret CX KPIs such as NPS, CSAT, CES, and work cross-functionally to implement improvements.
 </li>
 <li>
 Keeps up with new technologies to create innovative and personalized customer experiences.
 </li>
 <li>
 Manages end-to-end digital and physical customer experience projects.
 </li>
 <li>
 Conducts local and global CX benchmarking, shares insights, develops projects based on findings, and tracks progress.
 </li>
 </ul>
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Service design mindset: Approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives. Identifies strategic and user-focused opportunities for detailed analysis.
 </li>
 <li>
 Experience creating customer journey maps, service blueprints, flows, and knowing when to use each to improve situations.
 </li>
 <li>
 Comfortable collaborating with researchers to analyze and synthesize qualitative and quantitative insights.
 </li>
 <li>
 Navigates complex business areas and multi-channel journeys, effectively communicating key priorities to customers, colleagues, and teams.
 </li>
 <li>
 Skilled facilitator who engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Customer champion who balances user empathy with business requirements.
 </li>
 <li>
 Established design thinker with empathy, willingness to explore ideas, and a test-and-learn approach before launch.
 </li>
 <li>
 Strong storytelling skills to influence and encourage adoption among stakeholders and peers.
 </li>
 <li>
 Adept at managing complexity across multiple workstreams.
 </li>
 <li>
 Familiar with tools like Miro, Figma, and Pisano.
 </li>
 </ul>
 
 
 
 
 
 WHAT IS EXPECTING YOU?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Service Designer

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 A strong academic background, including a Bachelor&rsquo;s or Master&rsquo;s degree in Management, Finance, Economics, Engineering or other related field
 </li>
 <li>
 Minimum 2- 3 years experience in management consulting, corporate strategy, transformation, or project management
 </li>
 <li>
 Experience in portfolio design, prioritization, and execution of multiple business and transformation projects
 </li>
 <li>
 Strong understanding of project and program management methodologies (Agile, Waterfall, Hybrid) and hands-on experience in running end-to-end project management processes
 </li>
 <li>
 Analytical and financial experience in developing business cases, ROI/IRR analyses, financial KPI analyze and linking them to strategic priorities
 </li>
 <li>
 Demonstrated ability to manage internal and external stakeholders, ensuring alignment, engagement, and effective communication across all levels
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, and project management tools
 </li>
 <li>
 Highly motivated, analytical, and solution-oriented, with a passion for continuous learning and driving measurable impact
 </li>
 <li>
 Strong team player with the ability to adapt to new challenges, multitask, and deliver under pressure
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Support the identification, scoping, and prioritization of strategic portfolios and projects aligned with Bupa Turkey&rsquo;s transformation roadmap
 </li>
 <li>
 Be part of project management processes from initiation to closure, ensuring standard documentation, governance, and performance tracking are in place
 </li>
 <li>
 Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) based on project scope and nature
 </li>
 <li>
 Monitor and report portfolio and project progress, highlighting key risks, dependencies, and mitigation actions
 </li>
 <li>
 Support to build and maintain financial, operational, and commercial models to assess project feasibility and strategic value
 </li>
 <li>
 Collaborate with internal and external stakeholders, including business units, PMOs, and vendors, to ensure alignment and accountability
 </li>
 <li>
 Prepare executive-level reports and presentations for Steering Committees and senior management
 </li>
 <li>
 Ensure that all project documentation is completed accurately and comprehensively throughout the project lifecycle
 </li>
 <li>
 Contribute to the development of BPO governance frameworks, tools, and methodologies to enhance organizational project maturity
 </li>
 <li>
 Support decision-making by providing data-driven insights, structured analyses, and benefit tracking reports
 </li>
 <li>
 Ensure all initiatives are aligned with Bupa&rsquo;s strategic priorities and transformation objectives
 </li>
 <li>
 Communicate effectively with the wider team in a concerted effort towards delivering work products of the highest standard
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Business Program Office Consultant / Senior Consultant

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 A strong academic background, including a Bachelor&rsquo;s or Master&rsquo;s degree in Management, Finance, Economics, Engineering or other related field
 </li>
 <li>
 Minimum 3 years of previous consulting experience, mainly in areas covering strategy, corporate finance, transactions, advisory services
 </li>
 <li>
 Experience with contributing to multiple complex business projects in parallel
 </li>
 <li>
 Demonstrated record of solving complex problems and completing challenging projects
 </li>
 <li>
 Creative, practical and solution oriented
 </li>
 <li>
 Excellent verbal and written skills in English
 </li>
 <li>
 Highly motivated, analytical, logical thinkers with a passion for continuous learning &amp; thinking out of the box
 </li>
 <li>
 Strong team player with the ability to adapt to new / challenging situations
 </li>
 <li>
 Proactive, Multitask, Organized, capable to prioritize demands and fulfilling deadlines
 </li>
 <li>
 Advanced Microsoft Excel and Power Point skills and how it can be applied to strategic decision making processes
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Conducts market, competition and industry analysis on key global and local industry trends to continuously shape strategy and inform the organization about their implications
 </li>
 <li>
 Screen new business opportunities, develops pilot projects to test these opportunities
 </li>
 <li>
 Monitor, track and report implementation progress on strategic transformation initiatives while identifying potential roadblocks and risks to ensure results
 </li>
 <li>
 Collaborate effectively with internal stakeholders to scope projects, create relevant solutions and deliver work products of the highest standard
 </li>
 <li>
 Build financial, operational and commercial models, to support execution of strategy projects and manage interactions with internal and external stakeholders, whenever necessary
 </li>
 <li>
 Prepare impactful deliverables including reports, presentations, and support discussions with the Management / Board of Directors
 </li>
 <li>
 Apply logical thinking and creative problem-solving skills to support resolution of issues
 </li>
 <li>
 Communicate effectively with the wider team in a concerted effort towards delivering work products of the highest standard
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Strategy Senior Consultant & Senior Lead

Join Bupa Türkiye and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bupa Türkiye

ABOUT_COMPANY

Service Designer

Business Program Office Consultant / Senior Consultant

Strategy Senior Consultant & Senior Lead