Qureos Mentor

Burgan Bank

<div>
 
 
 
 Position: Officer- IT Business Relationship Management
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The role holder is responsible to coordinate, monitor, and support the day-to-day activities of the IT Business Relationship Management, involves collaborating with stakeholders to understand business requirements, translating them into technical specifications, and facilitating the development of IT solutions to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have the necessary knowledge and understanding of the related processes together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, as well as to help ensure meeting the service quality requirements and performance benchmarks.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to gather, analyse, and document business requirements related to IT projects and initiatives.
 </li>
 <li>
 Translate business requirements into clear and detailed technical specifications for development teams, ensuring alignment with bank policies, standards, and regulatory guidelines.
 </li>
 <li>
 Conduct thorough business process analysis to identify opportunities for improvement, efficiency gains, and automation within existing systems and processes.
 </li>
 <li>
 Work closely with software developers, architects, and QA teams to ensure the successful delivery of IT solutions that meet business needs and quality standards.
 </li>
 <li>
 Conduct user acceptance testing (UAT) and facilitate user training sessions to ensure successful adoption and utilization of IT solutions.
 </li>
 <li>
 Monitor adherence to procedures and controls in area of responsibility and report incidents and violations to reduce risk
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient process support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum experience
 </li>
 </ul>
 <ol>
 <li>
 Officer: 2 Years
 </li>
 <li>
 Senior Officer: 4 Years
 </li>
 </ol>
 <ul>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Officer- IT Business Relationship Management

<div>
 
 
 
 Position: ATM &amp; Card Management Systems
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
 </li>
 <li>
 Maintain the security and resilience of systems in area of responsibility, as per the Bank&rsquo;s policies, procedures and regulatory requirements
 </li>
 <li>
 Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
 </li>
 <li>
 Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
 </li>
 <li>
 Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
 </li>
 <li>
 Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
 </li>
 <li>
 Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
 </li>
 <li>
 Perform product research in related areas and advise IT management with the identified improvement opportunities
 </li>
 </ul>
 
 
 
 
 
 
 
 Review and Monitoring
 
 
 
 
 <ul>
 <li>
 Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
 </li>
 <li>
 Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a Bank or Financial Institution, strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes.
 </li>
 </ul>
 
 
 
 Certification(s)
 
 
 
 <ul>
 <li>
 Card Management &amp; Issuance
 </li>
 <li>
 Visa/MasterCard Processes
 </li>
 <li>
 PCI DSS Framework
 
 
 
 
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

ATM & Card Management Systems

<div>
 
 
 
 Position: Principal Technical Expert - AI Factory
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The Principal Technical Expert &ndash; AI Factory is a strategic leadership position responsible for establishing Artificial Intelligence as a core competitive capability within the Bank. Reporting to the IT General Manager through the IT Technology Factory structure, this role drives the vision, architecture, and execution of enterprise-wide AI initiatives while building and leading a world-class technical team. The position bridges innovation and operations, ensuring AI solutions deliver measurable business value while maintaining the highest standards for governance, security, and ethical compliance.
 
 
 The job holder must have solid skills, knowledge and understanding of artificial intelligence, machine learning, data science and emerging technologies, combined with expert-level strategic thinking and exceptional leadership capabilities. The role requires the ability to analyse complex technical challenges, architect scalable solutions, drive organizational transformation, and ensure implemented systems meet enterprise security, performance, and compliance benchmarks, while delivering value on time and within budget.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 AI Strategy, Planning &amp; Management
 
 
 
 
 
 
 AI Strategy &amp; Governance
 
 
 
 
 <ul>
 <li>
 Develop comprehensive AI strategy aligned with Bank's objectives and IT strategic roadmap
 </li>
 <li>
 Define governance frameworks, ethical guidelines, and risk management protocols for AI initiatives
 </li>
 <li>
 Establish AI policies on data usage, model validation, bias mitigation, and regulatory compliance
 </li>
 <li>
 Develop 3-year AI roadmap with clear milestones, KPIs, and resource requirements
 </li>
 <li>
 Manage budget allocation and resource optimization across AI Factory programs
 </li>
 <li>
 Track and report on AI program outcomes, ROI, and strategic impact to IT leadership
 </li>
 </ul>
 
 
 
 
 
 Technical Architecture &amp; Systems
 
 
 
 
 
 
 
 
 
 
 Architecture &amp; Infrastructure
 
 
 
 
 <ul>
 <li>
 Design and oversee enterprise AI architecture, platforms, and infrastructure aligned with IT standards
 </li>
 <li>
 Lead technical decisions on AI frameworks, tools, and technology stack
 </li>
 <li>
 Ensure scalability, performance, security, and reliability of AI systems across enterprise
 </li>
 <li>
 Establish best practices for model development, deployment, and monitoring
 </li>
 <li>
 Evaluate and integrate emerging AI technologies and methodologies
 </li>
 <li>
 Lead proof-of-concept projects and pilot programs to test new AI applications
 </li>
 </ul>
 
 
 
 
 
 Team Building &amp; Leadership
 
 
 
 
 
 
 Talent Management
 
 
 
 
 <ul>
 <li>
 Recruit and attract top AI talent across multiple technical domains
 </li>
 <li>
 Build high-performing AI Factory teams with clear career progression paths
 </li>
 <li>
 Mentor and develop technical specialists and emerging technical leaders
 </li>
 <li>
 Evaluate performance and recommend developmental needs for team members
 </li>
 <li>
 Foster culture of continuous learning, innovation, and technical excellence
 </li>
 <li>
 Maintain and promote positive work culture and employee engagement
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Communication
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Serve as primary technical advisor to IT General Manager and steering committee on AI matters
 </li>
 <li>
 Build relationships with business unit leaders to identify high-impact AI use cases
 </li>
 <li>
 Communicate complex technical concepts to non-technical audiences across the Bank
 </li>
 <li>
 Champion AI adoption and drive organizational change management initiatives
 </li>
 <li>
 Participate in cross-functional committees and IT steering groups
 </li>
 </ul>
 
 
 
 
 
 
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain collaboration with AI vendors, technology partners, and system integrators
 </li>
 <li>
 Build partnerships with academic institutions and AI thought leaders
 </li>
 <li>
 Represent the Bank at industry conferences, AI forums, and technology events
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience required in AI or related field.
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Principal Technical Expert - AI Factory

<div>
 
 
 
 Position: Manager - Product Owner
 
 
 
 
 
 
 Group: Digital Transformation
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 The job holder will be responsible for driving the digital transformation roadmap through launching new innovative services and propositions across digital channels in line with the bank&rsquo;s policies and procedure &amp; in compliance with CBK regulations.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 Strategy, Planning and Management
 
 
 
 
 
 
 Planning and Management
 
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive product strategy aligned with the bank's digital transformation objectives. Define and prioritize features, enhancements, and initiatives based on customer needs, market trends, and business goals.
 </li>
 <li>
 Manage the end-to-end product development lifecycle, from ideation and requirements gathering to launch and post-launch optimization. Collaborate with cross-functional teams to translate business requirements into actionable product specifications and user stories.
 </li>
 </ul>
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Stay abreast of industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and differentiation. Conduct market research, customer interviews, and usability studies to gather insights and inform product decisions.
 </li>
 <li>
 Prepare and present reports regularly to direct management for updates &amp; improvement &amp; increase productivity.
 </li>
 </ul>
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Implement agile methodologies and best practices to facilitate efficient product development processes. Conduct sprint planning, backlog grooming, and release management activities to ensure timely delivery of high-quality products.
 </li>
 <li>
 Liaise with both internal &amp; external entities such as IT and Retail to prepare the discussion material for the strategic project planning sessions for both existing &amp; upcoming digital payments related initiatives.
 </li>
 <li>
 Ensuring a successful end-to-end project delivery of all digital related projects.
 </li>
 <li>
 Monitor product analytics and conduct regular reviews to assess progress against objectives and drive continuous improvement.
 </li>
 <li>
 Increasing customer payment revenues and market share for digital products &amp; services
 </li>
 </ul>
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and escalate periodic and requested reports ensuring accuracy and timely delivery
 </li>
 <li>
 Prepare and submit detailed reports to Group Management &amp; stake holders on workforce performance of Digital Banking&amp; Transformation.
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 
 
 
 
 Internal
 
 
 
 
 Interactions
 
 
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal cooperation and seamless quality service
 </li>
 <li>
 Accepted Transformation Roadmap from all Stakeholders
 </li>
 </ul>
 
 
 
 
 External Representation
 
 
 
 
 
 Manage external / third parties when required collaborate with internal and external stakeholders including card schemes and customers
 
 
 
 
 
 
 People Development
 
 
 <ul>
 <li>
 Participate in the selection and development of staff
 </li>
 <li>
 Evaluate performance and recommend developmental needs of the team
 </li>
 <li>
 Review recommendations of subordinate staff and provide guidance in resolving complex or sensitive problems
 </li>
 <li>
 Maintain and promote positive work culture and responsible for improving employee engagement level of the team
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience.
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Manager - Product Owner

Join Burgan Bank and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Burgan Bank

About Company

Officer- IT Business Relationship Management

ATM & Card Management Systems

Principal Technical Expert - AI Factory

Manager - Product Owner