Urwah Admin

Burhan Technology Computer Co. W.L.L.

We Are Hiring &ndash; Salesperson for Mobiles &amp; Gadgets!We are looking for a dynamic and customer-focused Salesperson to join our team.<ul><li>The ideal candidate should have excellent knowledge of mobiles, mobile accessories, and gadgets, with a passion for technology and helping customers find the perfect products. Strong communication skills, the ability to meet sales targets, and a friendly approach are essential for this role.</li><li>Fluency in both Arabic and English is required, along with proficiency in using computer systems, including point-of-sale (POS) tools.</li><li>Previous experience in electronics sales is an advantage.</li></ul>Job Type: Full-time

Showroom Salesman - Gadgets & Mobile

Job Title: Senior Technical Expert &ndash; ManageEngine ITSM &amp; UEMLocation: Qatar (On-site, Full-time)About the Role:We are seeking an experienced Senior Technical Expert specializing in ManageEngine ITSM (ServiceDesk Plus) and UEM (EndpointCentral) to join our on-site team in Qatar. The ideal candidate will have hands-on expertise in product deployment, configuration, PoCs, and post-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers.Key Responsibilities:<ul><li>Lead proof-of-concept (PoC) implementations and demonstrations for ManageEngine ServiceDesk Plus and EndpointCentral.</li><li>Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices.</li><li>Provide post-sales technical support, troubleshooting, and performance optimization for deployed solutions.</li><li>Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding.</li><li>Assist in integration with other IT systems and third-party tools where required (Active Directory, MS SCCM, Intune, etc.).</li><li>Deliver product training, knowledge transfer, and technical documentation for end users and administrators.</li><li>Liaise with ManageEngine support and development teams for issue escalation and resolution.</li><li>Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience with ManageEngine ServiceDesk Plus and EndpointCentral.</li><li>Strong understanding of ITSM principles (Incident, Problem, Change, Asset Management).</li><li>Practical experience with UEM functions including patch management, software deployment, remote management, configuration deployment, and vulnerability management.</li><li>Knowledge of Windows Server, Active Directory, networking, and endpoint management concepts.</li><li>Ability to conduct technical workshops, PoCs, and solution demonstrations confidently.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and customer-facing abilities.</li></ul>Preferred Skills:<ul><li>ITIL Foundation Certification or equivalent understanding of IT service management.</li><li>ManageEngine product certifications (advantageous).</li></ul>Job Type: Full-time

Sr. Technical Expert - Manage Engine ITSM & UEM

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

Join Burhan Technology Computer Co. W.L.L. and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Burhan Technology Computer Co. W.L.L.

ABOUT_COMPANY

Showroom Salesman - Gadgets & Mobile

Sr. Technical Expert - Manage Engine ITSM & UEM

Sr. Helpdesk Analyst