Qureos Mentor

ByteReboot Private Limited

Role Requirements<ul><li>Excellent verbal communication skills with confidence in interacting with international customers</li><li>Sound knowledge of computers, operating systems, and basic technical troubleshooting</li><li>Willingness to work a fixed night shift aligned with US/Canada time zones</li><li>Quick learner with the ability to adapt in a fast-paced technical support environment</li><li>Work-from-office role based at our Mohali location only</li><li>Immediate joiners are preferred; freshers are encouraged to apply</li></ul>About the RoleByteReboot Private Limited is seeking enthusiastic freshers and entry-level professionals for the position of Technical Support Engineer (Voice). This role provides practical exposure to real-world IT infrastructure, hands-on customer troubleshooting, and international voice support for US/Canada clients. It is a great opportunity to develop a solid foundation in IT support while enhancing customer communication skills.Key Responsibilities<ul><li>Identify, troubleshoot, and resolve basic hardware and software issues</li><li>Assist customers via voice and chat by providing clear, step-by-step solutions</li><li>Diagnose and resolve system, device, and network-related concerns</li><li>Install, configure, and maintain computers, peripherals, and required software</li><li>Utilize remote support tools to deliver effective customer assistance</li><li>Accurately document customer issues, actions taken, and resolutions in the system</li><li>Ensure timely follow-ups and maintain a high level of customer satisfaction</li><li>Assist in the deployment and support of new tools, applications, and technologies</li><li>Perform basic system and safety checks as required</li></ul>Qualifications<ul><li>Education: BCA, MCA, B.Tech, M.Tech (IT / Computer Science)</li><li>Strong verbal and written English communication skills</li><li>Basic working knowledge of Windows, Linux, or macOS</li><li>Familiarity with remote desktop tools or helpdesk software is an added advantage</li><li>Relevant certifications (Microsoft, Linux, Cisco) will be considered a plus</li></ul>Work Schedule<ul><li>Shift Timing: 09:00 PM &ndash; 06:00 AM IST</li><li>Working Days: Monday to Friday (Alternate Saturdays working)</li><li>Mode: In-office only (Face-to-face interview mandatory)</li></ul>Benefits We Offer<ul><li>Complimentary meal during the shift</li><li>Paid Time Off (PTO)</li><li>Leave encashment as per company policy</li><li>Performance-based incentives and growth opportunities</li><li>One-week structured training program (product &amp; process)</li><li>Exposure to real-world IT infrastructure</li></ul>Job Type<ul><li>Full-time | Permanent | Fresher</li></ul>ContactRishita Kansal (HR)ht@butereboot.comJob Types: Full-time, Permanent, FresherPay: ₹16,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Food provided</li><li>Leave encashment</li><li>Paid sick time</li></ul>Ability to commute/relocate:<ul><li>Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Mohali, Punjab (Preferred)</li></ul>Work Location: In person

Technical Support Executive (Mohali)

Join ByteReboot Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ByteReboot Private Limited

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Technical Support Executive (Mohali)