Qureos Mentor

CabCall Experts (CCE)

Responsibilities<ul><li>Perform research on current benchmark trends and audience preferences</li><li>Design and implement social media strategy to align with business goals</li><li>Set specific objectives and report on ROI</li><li>Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)</li><li>Monitor SEO and web traffic metrics</li><li>Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency</li><li>Communicate with followers, respond to queries in a timely manner and monitor customer reviews</li><li>Oversee social media accounts&rsquo; design (e.g. Facebook timeline cover, profile pictures and blog layout)</li><li>Suggest and implement new features to develop brand awareness, like promotions and competitions</li><li>Stay up-to-date with current technologies and trends in social media, design tools and applications</li></ul>Requirements<ul><li>Proven work experience as a Social media manager in UK/US Market</li><li>Hands on experience in content management</li><li>Excellent copywriting skills</li><li>Ability to deliver creative content (text, image and video)</li><li>Solid knowledge of SEO, keyword research and Google Analytics</li><li>Knowledge of online marketing channels</li><li>Familiarity with web design</li><li>Excellent communication skills</li><li>Analytical and multitasking skills</li><li>BBA/MBA?BSc degree in Marketing or relevant field</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Social Media Marketing: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Social Media Manager

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

About CabCall Experts: CabCall Experts is a leading call answering and dispatch service provider, primarily serving taxi companies in the UK, Australia, and the US. Our mission is to deliver high-quality support and seamless customer service to our clients. As we expand, we are looking for a dynamic and experienced Floor Manager to oversee our call center operations and ensure smooth and efficient floor management.Job Description: The Floor Manager will be responsible for supervising and leading the team on the floor, ensuring high standards of customer service and efficient daily operations. The ideal candidate will have a strong background in the call center industry, with proven leadership skills, the ability to motivate a team, and a keen eye for quality control. This role demands exceptional organizational and problem-solving abilities to drive team performance and achieve client satisfaction.Key Responsibilities:<ul><li>Oversee daily operations on the call center floor to ensure a productive and positive work environment</li><li>Supervise, mentor, and motivate team members</li><li>Monitor call handling and ensure compliance with quality standards</li><li>Resolve escalated issues and handle customer complaints when necessary</li><li>Collaborate with HR and training teams for ongoing staff development</li><li>Prepare and present performance reports to management</li></ul>Requirements:<ul><li>Minimum of 2 years of experience in the call center industry, with at least 1 year in a supervisory or management role</li><li>Strong leadership and communication skills</li><li>Ability to work in a fast-paced environment and manage multiple tasks</li><li>Problem-solving and conflict-resolution abilities</li><li>Proficiency in call center software and MS Office suite</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Opportunity to work with an experienced and supportive team</li><li>Professional growth and development opportunities</li><li>Collaborative and engaging work environment</li></ul>If you&rsquo;re an experienced professional looking to take the next step in your career, we&rsquo;d love to have you on our team! Apply today to join CabCall Experts and contribute to our commitment to delivering exceptional service.How to Apply: Please submit your resume along with a cover letter detailing your experience in the call center industry and your approach to floor management.CabCall Experts is an equal-opportunity employer.Job Types: Full-time, Contract Contract length: 12 monthsPay: From Rs70,000.00 per monthExperience:<ul><li>call center: 1 year (Preferred)</li></ul>Work Location: In person

Floor Manager - Experienced Dispatcher

Join CabCall Experts (CCE) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CabCall Experts (CCE)

ABOUT_COMPANY

Social Media Manager

QA Manager - Inbound Customer Support

Floor Manager - Experienced Dispatcher