Qureos Mentor

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions and performance reviews.&middot; Provide constructive coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA Protocols.&middot; Prepare weekly and monthly detailed QA reports.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; 3&ndash;5 years of experience in QA in a call center/BPO environment&middot; Excellent English communication and reporting skills&middot; Leadership and team management skills&middot; Experience in taxi dispatch is a plus.&middot; Strong knowledge of call monitoring systems and QA metrics&middot; At least 1 year in a QA Manager or QA Supervisor roleSkills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : FlexibleJob Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager

Responsibilities● Design engaging graphics for digital and print, including social media posts, web banners, brochures, and presentations● Create user-centric UI/UX designs for websites, landing pages, and web apps● Collaborate with developers to implement responsive designs● Maintain brand consistency across all platforms and mediums● Work on multiple design projects simultaneously while meeting deadlines● Revise and update designs based on feedback from stakeholders● Contribute to creative brainstorming sessions and strategy planning● Manage and organize design files and assets systematicallyRequirements&middot;● Proven work experience as a Graphic Designer and UI/UX Designer (minimum 3 years)● Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign)● Proficiency in Figma or Adobe XD for UI/UX workflows● Solid understanding of design principles, layout, color theory, and typography● Familiarity with HTML/CSS basics (not mandatory but a plus)● Strong attention to detail and ability to meet tight deadlines● Excellent communication and collaboration skillsCreative mindset with a strong portfolio to showcaseJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Graphic Designer

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CabCall Experts (CCE)

About Company

QA Manager

Graphic Designer