Abrar Admin

California Center for Refractive Surgery

The role in one sentenceYou&rsquo;ll be the bridge between CCRS online and CCRS in-person&mdash;creating modern social content that attracts the right patients, and providing the first-touch experience for prospective patients: answering questions, educating them on procedures, and guiding them confidently to the next step. Social media is the main focus. Prospective patient coordination is a core responsibility.What you&rsquo;ll do1) Social Media &amp; Content Creation (Primary)<ul><li>Create and post short-form content (Reels/TikTok/YouTube Shorts) that feels modern, real, and on-brand</li><li>Film in-clinic content (with consent): patient stories, staff moments, educational clips, behind-the-scenes</li><li>Edit videos with strong hooks, pacing, captions, and clean visuals (CapCut/Adobe/iMovie&mdash;your tool is fine)</li><li>Write captions that are clear and human (not overly &ldquo;salesy&rdquo;)</li><li>Keep a simple content calendar and stay consistent</li><li>Engage with comments/DMs professionally using CCRS guidelines</li><li>Turn common patient questions into content topics (LASIK, SMILE, EVO ICL, RLE, cataracts, etc.)</li></ul>2) Prospective Patient Care Coordination (First-Touch Experience)You&rsquo;re the person who helps a prospective patient go from: &ldquo;I&rsquo;m curious&rdquo; &rarr; &ldquo;I understand my options&rdquo; &rarr; &ldquo;I&rsquo;m scheduled.&rdquo;<ul><li>Be the first point of contact via text/email/social DMs</li><li>Educate and guide patients using approved talking points (no diagnosing)</li><li>Answer common questions about: Procedure differences (LASIK vs SMILE vs EVO ICL, cataract options, LAL, etc.)</li><li>Consultation flow, timelines, and what to expect</li><li>High-level recovery expectations (non-clinical)</li><li>Pricing basics + financing pathways (based on CCRS workflow)</li><li>Follow up consistently so leads don&rsquo;t fall through the cracks</li><li>Coordinate smooth handoffs to the clinical team for medical/diagnostic questions</li></ul>Who you areYou&rsquo;ll likely thrive here if you:<ul><li>Are social-media fluent and understand what performs</li><li>Communicate with warmth and confidence (especially with nervous patients)</li><li>Can explain things simply without overwhelming people</li><li>Are coachable, detail-oriented, and consistent</li><li>Enjoy both creative work and real-time conversations</li></ul>RequirementsMust-have<ul><li>Short-form content creation + basic editing skills</li><li>Strong written/verbal communication (professional + friendly)</li><li>Comfort working in a patient-facing healthcare setting</li><li>Reliability and strong follow-through</li></ul>Nice-to-have (not required)<ul><li>Experience in patient coordination, consult roles, hospitality, or client services</li><li>Canva/design basics</li><li>Current or past content you've created or accounts you manage</li></ul>Job Types: Full-time, Part-timePay: $50,000.00 - $60,000.00 per yearExpected hours: No more than 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Uniform allowance</li><li>Vision insurance</li></ul>Work Location: In person

Social Media + Patient Care Coordinator (Prospective Patient Experience)

Join California Center for Refractive Surgery and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

California Center for Refractive Surgery

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Social Media + Patient Care Coordinator (Prospective Patient Experience)