Abrar Admin

Candlewood Suites Lake Charles South

Position Summary:Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.Duties and Responsibilities:&minus; Able to work a flexible schedule, be reliable and adhere to start times.&minus; Wear proper attire and a nametag while on shift. Keep personal appearance professional.&minus; Complete all required company and brand-specific training and/or certifications in a timely manner.&minus; Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.&minus; Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.&minus; Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.&minus; Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.&minus; Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.&minus; Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.&minus; Maintain monthly activity goals and revenue quotas.&minus; Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.&minus; Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.&minus; Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.&minus; Effectively develop relationships within the community to strengthen and expand the customer base.&minus; Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.&minus; Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.&minus; Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.&minus; Create customer correspondence as required: sales agreements, proposals and thank you letters.&minus; Maintain a safe, secure and healthy work environment by following safety and security protocols.&minus; Handle all duties according to hotel policies, procedures, rules and standards.&minus; Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.&minus; Adhere to the master key sign-out protocols and ensure the security of the assigned master key.&minus; Identify items that guests have left behind and report items utilizing the hotel&rsquo;s lost and found procedures.&minus; Follow management directions and work independently unsupervised.Rev 01/01/2022 Pg. 2&minus; Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.&minus; Attend scheduled meetings and necessary training sessions as requested.&minus; Maintain confidentiality of guest information and pertinent hotel data.&minus; Provide assistance to other staff members in a team spirit to contribute to the smooth operations of the hotel. Work cohesively with co-workers as part of a team.&minus; Work other duties or tasks that are assigned as necessary, and that are pertinent to the department&rsquo;s success.Physical, Mental and Environmental Demands:&minus; Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.&minus; Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.&minus; Must have the manual dexterity and coordination to operate all office equipment.&minus; Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.&minus; Must be able to travel from employer&rsquo;s site to customer site. Requires the physical ability to drive an automobile.Skills, Educational Background, Experience and Basic Expectations:&minus; High School Diploma or GED required.&minus; A team player, yet able to work independently.&minus; Previous sales experience required.&minus; Customer Service Skills and communication.&minus; Able to organize, plan ahead and manage workload.Pay: $13.50 - $14.50 per hourWork Location: In person

Sales Coordinator

Join Candlewood Suites Lake Charles South and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Candlewood Suites Lake Charles South

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Sales Coordinator