Sales Coordinator

Position Summary:

Must be an experienced and ambitious sales professional. Responsible for proactive as well as reactive sales efforts which will be accomplished through a combination of tele-prospecting and direct sales efforts. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

Duties and Responsibilities:

− Able to work a flexible schedule, be reliable and adhere to start times.

− Wear proper attire and a nametag while on shift. Keep personal appearance professional.

− Complete all required company and brand-specific training and/or certifications in a timely manner.

− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.

− Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and Pass It On logs to stay current on all changes, new procedures and events.

− Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before they arrive.

− Ensure timely response to clients for all bookings with a maximum of 24 hours for all responses.

− Proactively identifies, qualifies, and solicits new business opportunities through account, market penetration and saturation.

− Prospect and qualify all lead sources through cold calls, tele-prospecting and networking to generate new opportunities.

− Maintain monthly activity goals and revenue quotas.

− Establish site visits of model rooms. Conduct hotel tours and site inspections for potential customers.

− Secure the best sales opportunities for the hotel based on market conditions and hotel needs. Establish long-term relationships and commitments from negotiated accounts and group business.

− Use available tools to understand competitors' strengths and weaknesses and know how to sell against them.

− Effectively develop relationships within the community to strengthen and expand the customer base.

− Perpetuate enthusiasm and a spirit of sales throughout the hotel team by providing training and support related to understanding processes and requirements for doing business with key clients.

− Maintain records of all third-party client contracts to ensure timely renewal and rate negotiations, with the continuous updating and filing of new negotiations respectively.

− Work with various departments as needed to resolve Guest Relation issues, and minimize billing and service errors by proactively educating the team on client-specific needs.

− Create customer correspondence as required: sales agreements, proposals and thank you letters.

− Maintain a safe, secure and healthy work environment by following safety and security protocols.

− Handle all duties according to hotel policies, procedures, rules and standards.

− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.

− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.

− Identify items that guests have left behind and report items utilizing the hotel’s lost and found procedures.

− Follow management directions and work independently unsupervised.

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− Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.

− Attend scheduled meetings and necessary training sessions as requested.

− Maintain confidentiality of guest information and pertinent hotel data.

− Provide assistance to other staff members in a team spirit to contribute to the smooth operations of the hotel. Work cohesively with co-workers as part of a team.

− Work other duties or tasks that are assigned as necessary, and that are pertinent to the department’s success.

Physical, Mental and Environmental Demands:

− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.

− Must be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.

− Must have the manual dexterity and coordination to operate all office equipment.

− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

− Must be able to travel from employer’s site to customer site. Requires the physical ability to drive an automobile.

Skills, Educational Background, Experience and Basic Expectations:

− High School Diploma or GED required.

− A team player, yet able to work independently.

− Previous sales experience required.

− Customer Service Skills and communication.

− Able to organize, plan ahead and manage workload.

Pay: $13.50 - $14.50 per hour

Work Location: In person