Qureos Mentor

CANDOR IVF CENTER PRIVATE LIMITED

JOB DESCRIPTION (JD) &ndash; NURSING STAFF (IVF CENTRE)Department: Nursing / IVF Designation: Staff Nurse / IVF Nurse Reports To: Nursing In-charge / IVF Coordinator / Clinical Director1. JOB SUMMARYThe IVF Nurse is responsible for providing safe, compassionate, and efficient nursing care to infertility/IVF patients. This includes assisting in procedures, coordinating patient treatment cycles, maintaining documentation, preparing equipment, ensuring aseptic techniques, and supporting doctors/embryologists for smooth IVF operations.2. KEY RESPONSIBILITIESA. Patient Care &amp; Clinical Support<ul><li>Assist patients during consultations, scans, IUI, IVF, egg pickup, embryo transfer, etc.</li><li>Maintain privacy, empathy, and patient comfort.</li><li>Educate patients about procedures, instructions, medications, and follow-ups.</li></ul>B. IVF Cycle Coordination<ul><li>Coordinate with IVF coordinator for patient treatment cycles.</li><li>Ensure patients follow medication schedules and procedure timings.</li><li>Maintain IVF cycle charts, consent forms, and treatment records.</li></ul>C. Procedure Assistance<ul><li>Assist doctor during:</li><li>Follicular scans</li><li>OPU (Ovum Pickup)</li><li>Embryo Transfer</li><li>ICSI &amp; lab coordination (if needed)</li><li>Minor OT procedures</li><li>Prepare OT/Procedure room with required instruments and consumables.</li><li>Ensure aseptic technique is followed throughout.</li></ul>D. Medication &amp; Injection Management<ul><li>Administer injections (HCG trigger, IVF hormonal injections, etc.)</li><li>Maintain drug stock, temperature logs, and expiry checks.</li><li>Guide patients on self-injection techniques when needed.</li></ul>E. Documentation &amp; Compliance<ul><li>Maintain patient files, consent forms, and checklists.</li><li>Update HIS/EMR with clinical notes and procedure details.</li><li>Follow NABH/IVF compliance standards.</li><li>Maintain OT/procedure room registers.</li></ul>F. Inventory &amp; Equipment Handling<ul><li>Maintain stock of IVF consumables, medications, disposables, and OT supplies.</li><li>Check daily equipment functioning (suction, monitors, OT lights, warmer, etc.)</li><li>Report breakdowns to biomedical/management immediately.</li></ul>G. Communication &amp; Coordination<ul><li>Coordinate with:</li><li>IVF Coordinator</li><li>Embryologist</li><li>Doctors</li><li>Front Office</li><li>Pharmacy</li><li>Inform patients about procedure timings and follow-up instructions.</li></ul>H. Infection Control<ul><li>Strictly follow infection control protocols.</li><li>Maintain sterilization, hand hygiene, and aseptic precautions.</li><li>Ensure OT/procedure room cleanliness and sterility.</li></ul>3. QUALIFICATIONS &amp; EXPERIENCE<ul><li>GNM / B.Sc Nursing / M.Sc Nursing</li><li>Nursing Registration Certificate (mandatory)</li><li>1&ndash;3 years experience in IVF/Hospital (IVF preferred)</li><li>Knowledge of IVF procedures is an advantage</li><li>Training in OT nursing or fertility care preferred</li></ul>4. SKILLS &amp; COMPETENCIES<ul><li>Excellent patient communication</li><li>Empathy and counseling ability</li><li>Strong clinical &amp; injection skills</li><li>Knowledge of IVF procedures and protocols</li><li>Attention to detail and accurate documentation</li><li>Ability to handle pressure and maintain calm</li><li>Good teamwork with doctors, embryologists, and staff</li></ul>5. WORKING CONDITIONS<ul><li>Shift-based duty (Morning/Evening)</li><li>Work in OT, Procedure Room, IVF Unit, OPD</li><li>May require weekend or emergency availability</li></ul>6. KEY PERFORMANCE INDICATORS (KPI)<ul><li>Patient satisfaction</li><li>Accurate documentation &amp; records</li><li>Zero medication errors</li><li>Infection control compliance</li><li>Procedure readiness &amp; timely support</li><li>IVF cycle coordination accuracy</li><li>Attendance &amp; punctuality</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Staff Nurse

JOB DESCRIPTION (JD) &ndash; MEDICAL RECEPTIONISTDepartment: Front Office / Administration Designation: Medical Receptionist Reports To: Front Office Manager / Centre Manager / Admin Head Location: Hospital / IVF Centre / Clinic1. JOB SUMMARYThe Medical Receptionist is the first point of contact for patients. The role involves managing patient registration, front-desk operations, appointments, billing support, and coordination with clinical departments to ensure a smooth and professional patient experience. The receptionist represents the hospital&rsquo;s image by providing polite, accurate, and efficient service.2. KEY RESPONSIBILITIESA. Front Desk Management<ul><li>Greet patients and visitors politely and professionally.</li><li>Maintain a clean, organized, and welcoming reception area.</li><li>Handle walk-in patients and direct them to the appropriate department.</li><li>Ensure all front-desk operations run smoothly throughout the day.</li></ul>B. Patient Registration &amp; Documentation<ul><li>Register new patients in the HIS/CRM system.</li><li>Verify ID proof and patient details accurately.</li><li>Update existing patient records when required.</li><li>Maintain confidentiality of patient information at all times.</li></ul>C. Appointment Scheduling<ul><li>Schedule appointments for doctors, IVF coordinators, and diagnostic services.</li><li>Coordinate with telecalling team to confirm daily appointment list.</li><li>Reschedule appointments when required and inform the concerned staff.</li><li>Maintain daily appointment, visit, and no-show reports.</li></ul>D. Billing &amp; Payment Support<ul><li>Generate bills for consultation, procedures, and pharmacy when needed.</li><li>Collect payments via cash/card/UPI.</li><li>Issue receipts and update system records.</li><li>Coordinate with accounts for daily cash closing.</li></ul>E. Patient Coordination<ul><li>Guide patients regarding their next steps (consultation room, lab, scan, pharmacy, etc.).</li><li>Assist elderly patients or those requiring special attention.</li><li>Coordinate with nursing, doctors, lab technicians, ultrasound, and other departments.</li><li>Ensure smooth patient flow with minimum waiting time.</li></ul>F. Communication Handling<ul><li>Answer phone calls and assist with basic inquiries.</li><li>Provide information on timings, doctors&rsquo; availability, and services.</li><li>Transfer calls to relevant departments when required.</li><li>Maintain communication etiquette and customer-friendly tone.</li></ul>G. Records &amp; Reporting<ul><li>Maintain daily OPD reports, patient footfall, and appointment logs.</li><li>Monitor inventory of front office materials (forms, stationary, ID cards, etc.).</li><li>Maintain visitor logs and staff movement records when needed.</li><li>Support admin team in documentation tasks.</li></ul>H. Customer Service<ul><li>Provide excellent service and support to patients.</li><li>Handle complaints professionally and escalate to management when required.</li><li>Ensure patient satisfaction and positive experience throughout their visit.</li></ul>3. QUALIFICATIONS &amp; EXPERIENCE<ul><li>Minimum: Graduate (Any stream) or 12th pass with experience</li><li>Preferred: Diploma in Hospital Administration or Healthcare</li><li>1&ndash;3 years of experience in medical reception or healthcare front office</li><li>Basic knowledge of medical terminology</li><li>Experience with HIS/CRM software is an advantage</li></ul>4. SKILLS &amp; COMPETENCIES<ul><li>Excellent communication (English/Hindi/regional language)</li><li>Positive attitude and patient-friendly behaviour</li><li>Strong multitasking and time-management skills</li><li>Good computer skills (Excel, Word, CRM, HIS)</li><li>Professional appearance and discipline</li><li>Ability to stay calm under pressure</li><li>Strong organisational ability</li></ul>5. WORKING CONDITIONS<ul><li>Shift-based duty</li><li>Weekend/holiday rotation</li><li>High patient interaction environment</li><li>Extended hours during peak OPD days</li></ul>6. KEY PERFORMANCE INDICATORS (KPI)<ul><li>Patient satisfaction score</li><li>Waiting time management</li><li>Accuracy of registration &amp; billing</li><li>Appointment management efficiency</li><li>Communication quality</li><li>Daily reporting accuracy</li><li>Front desk discipline &amp; punctuality</li><li>Compliance with hospital SOPs</li></ul>Job Types: Full-time, PermanentPay: &#8377;12,000.00 - &#8377;18,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Medical Receptionist

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CANDOR IVF CENTER PRIVATE LIMITED

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Staff Nurse

Medical Receptionist