Qureos Mentor

Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of experience, the company employs 420,000 team members across more than 50 countries. Capgemini provides end-to-end services and solutions, leveraging deep industry expertise and a strong partner ecosystem in areas such as strategy, technology, design, engineering, and business operations. The Group reported global revenues of €22.5 billion in 2025.

<div><div><div><div><p>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Job Role</b></h2>
</div><div><p><b>Role: Senior Java Developer &ndash; Authentication &amp; Security</b>
<br>
<b>Location: Alpharetta, GA</b>
<br>
<b>Duration: Full-Time</b>
<br>
<b>Interview Mode: Face-to-Face</b></p>
<p><b>Job Summary</b>
<br>
This position is for a Senior Java Developer within the Client Channels Authentication and Security Team based in Alpharetta. The role requires hands-on involvement across the entire software development lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance of secure, scalable applications.</p>
<p><b>Education</b></p>
<p>Bachelor's or Master's Degree in Engineering, preferably in Computer Science or Computer Engineering.</p>
<p><b>Roles &amp; Responsibilities</b></p>
<ul><li>This position is for a Senior Developer in the Client Channels Authentication and Security Team at the Alpharetta office.</li>
<li>This is a hands-on development role and requires the candidate to be involved in all phases of the software development lifecycle, including requirements gathering, software design, coding, testing, deployment, and maintenance.</li>
<li>The candidate is expected to provide technical expertise and recommendations when assessing new software projects and initiatives to support and enhance existing applications.</li>
<li>The candidate may also be required to provide technical, troubleshooting, and design guidance to peer application development teams.</li>
<li>Working within a geographically dispersed team, the candidate will be responsible for system design and project delivery.</li>
<li>The ideal candidate will be self-motivated and capable of working in a dynamic environment with limited or no supervision.</li>
</ul><p><b>Additional Responsibilities</b></p>
<ul><li>Lead a functional area or deliverable as required.</li>
<li>Participate in design discussions and contribute to the architecture process.</li>
<li>Adhere to and contribute toward application development guidelines, while helping improve existing standards.</li>
<li>Develop and implement security guidelines and best practices.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Primary Skills / Must Have</b></h2>
</div><div><ul><li>8+ years of software development experience.</li>
<li>Proficiency in software development principles and practices, including design patterns, code structure, programming languages, continuous integration, and deployment methodologies.</li>
<li>3&ndash;5+ years of hands-on experience with Core Java, Spring Framework, Spring Boot, and Spring Integration.</li>
<li>3&ndash;5+ years of experience with Java server technologies such as J2EE and Servlets.</li>
<li>3&ndash;5+ years of experience with tools used for Java development, including Tomcat and Maven.</li>
<li>3&ndash;5+ years of hands-on experience in API and Web Services development using REST, SOAP, and JSON.</li>
<li>Proficiency with at least one database technology such as Oracle, DB2, or Sybase.</li>
<li>Experience with Service-Oriented Architecture (SOA).</li>
<li>Strong knowledge of object-oriented programming principles, design patterns, and methodologies.</li>
<li>Good understanding of Web Services protocols such as REST, SOAP, JSON, and API design for extensibility and portability.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Thorough understanding of web technologies and web architectures, including responsive design.</li>
<li>Knowledge of internet attack vectors, security protection mechanisms, web application vulnerabilities, and remediation techniques.</li>
<li>Experience with source control tools (preferably Git) and Continuous Integration tools.</li>
</ul><p><b>Secondary Skills / Desired Skills</b></p>
<ul><li>Prior experience working on client-facing websites within the banking or brokerage industry is a plus.</li>
<li>Experience developing or exposing internet-facing websites for mobile devices, or strong knowledge of mobile application development.</li>
</ul></div></div></div><p>The base compensation range for this role in the posted location is: $61087 - $104364</p>
<p>Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p>
<p>The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p>
<p>These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p>
<p>It is not typical for candidates to be hired at or near the top of the posted compensation range.</p>
<p>In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p>
<p><b>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.</b> In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:</p>
<ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li>
</ul><ul><li>Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li>
<li>Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li>
<li>Life and disability insurance</li>
<li>Employee assistance programs</li>
<li>Other benefits as provided by local policy and eligibility</li>
</ul><p><b>Important Notice:</b> Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p>
<p><b>Disclaimers</b></p>
<p>Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p>
<p>This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p>
<p>Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p>
<p>Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law</p>
<p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div></div></div>

Senior Java Developer - Authentication & Security

<div><div><div><div><div>Miami, FL, United States (On-site)
 </div><div>Contract (6 months 11 days)
 </div><div>Published 2 days ago
</div></div><div><div>stakeholder management
</div><div>LLMs
</div><div>security architecture
</div><div>data governance
</div><div>AWS Cloud Architecture
</div><div>data engineering
</div><div>ccaas
</div><div>AWS lambda
</div><div>API Gateway
</div></div><div><div><ul><li><p>10 to 16 years overall experience, with 5+ years in solution architecture and 3+ years in cloud/contact center/AI-led transformation programs.</p>
</li><li><p>Define the overall architecture for Amazon Connect-based contact center modernization.</p>
</li><li><p>Design AI-enabled customer and agent experiences across voice, chat, messaging, and digital channels.</p>
</li></ul><p></p><p>Architect integration between:</p>
<ul><li><p>Amazon Connect</p>
</li><li><p>Amazon Bedrock</p>
</li><li><p>Amazon Nova Sonic</p>
</li><li><p>Amazon Lex</p>
</li><li><p>AWS Lambda</p>
</li><li><p>API Gateway</p>
</li><li><p>CRM / Core systems</p>
</li><li><p>Enterprise knowledge repositories</p>
</li><li><p>Data lake / analytics platforms</p>
</li><li><p>Create solution blueprints, integration patterns, sequence flows, logical architecture, deployment architecture, and security architecture.</p>
</li><li><p>Translate business requirements into scalable, secure, and production-ready AWS designs.</p><br>
</li></ul><p><br>
AWS / Cloud Architecture
</p><ul><li><p>Amazon Connect</p>
</li><li><p>Amazon Bedrock</p>
</li><li><p>Amazon Nova Sonic / Nova 2 Sonic</p>
</li><li><p>Amazon Lex</p>
</li><li><p>AWS Lambda</p>
</li><li><p>API Gateway</p>
</li><li><p>Amazon S3</p>
</li><li><p>DynamoDB</p>
</li><li><p>EventBridge</p>
</li><li><p>Step Functions</p>
</li><li><p>CloudWatch</p>
</li><li><p>IAM</p>
</li><li><p>AWS Glue</p>
</li><li><p>Kinesis</p>
</li><li><p>Athena / Redshift</p>
</li><li><p>OpenSearch</p>
</li><li><p>Secrets Manager</p>
</li><li><p>VPC, PrivateLink, KMS, CloudTrail</p>
</li></ul><p></p><p>AI / GenAI Skills:</p>
<ul><li><p>Large Language Models</p>
</li><li><p>Small Language Models</p>
</li><li><p>Prompt Engineering</p>
</li><li><p>Retrieval-Augmented Generation</p>
</li><li><p>Vector Databases</p>
</li><li><p>Embeddings</p>
</li><li><p>Bedrock Knowledge Bases</p>
</li><li><p>Bedrock Agents</p>
</li><li><p>AI Guardrails</p>
</li><li><p>Model Evaluation</p>
</li><li><p>Conversational AI</p>
</li><li><p>Speech-to-Speech AI</p>
</li><li><p>Agentic AI</p>
</li><li><p>Multi-modal AI</p>
</li><li><p>AI Observability</p>
</li><li><p>Responsible AI</p>
</li></ul><p></p><p>Data Engineering Skills:</p>
<ul><li><p>Data lake architecture</p>
</li><li><p>Data ingestion and transformation</p>
</li><li><p>Real-time and batch pipelines</p>
</li><li><p>Knowledge ingestion pipelines</p>
</li><li><p>Metadata management</p>
</li><li><p>Data quality frameworks</p>
</li><li><p>Data governance</p>
</li><li><p>Semantic search</p>
</li><li><p>Vector indexing</p>
</li><li><p>Transcript analytics</p>
</li><li><p>Customer interaction analytics</p>
</li><li><p>Secure data access patterns</p>
</li></ul><p></p><p>Contact Center / CCaaS Skills:</p>
<ul><li><p>Amazon Connect architecture</p>
</li><li><p>IVR and routing design</p>
</li><li><p>Voice bot and chatbot architecture</p>
</li><li><p>Agent Assist</p>
</li><li><p>Call summarization</p>
</li><li><p>Contact Lens / speech analytics</p>
</li><li><p>Queue and routing strategy</p>
</li><li><p>CRM screen-pop</p>
</li><li><p>CTI integration</p>
</li><li><p>Call recording and analytics</p>
</li><li><p>Workforce and operational reporting</p>
</li></ul><p></p><p>The pay range that the employer in good faith reasonably expects to pay for this position is $61.49/hour - $96.07/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.</p>
<p></p><p>Tundra Technical Solutions is among North America&rsquo;s leading providers of Staffing and Consulting Services. Our success and our clients&rsquo; success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.</p></div></div></div></div></div><p></p>

Scrum Master

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Long Description</b></h2>
</div><div><div><h3 class="jobSectionHeader"><b>IAM Engineer</b></h3>
<p></p><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p>As an <b>IAM Engineer</b>, you will play a key role in designing, building, and maintaining a robust and scalable <b>Identity and Access Management (IAM)</b> solution. You will enable engineering teams by ensuring highly reliable, secure, and efficient production and development environments, supporting smooth deployments and optimized workflows.</p>
<p></p><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<h4 class="jobSectionHeader"><b>Access Management Technologies</b></h4>
<p>Work with at least one Access Management solution such as:</p>
<ul><li><p>Ping Identity / PingOne / DaVinci</p>
</li><li><p>Okta</p>
</li><li><p>Microsoft Entra (Azure AD)</p>
</li><li><p>PingOne Infrastructure Management</p>
</li><li><p>Design, provision, and maintain PingOne integrations with target applications</p>
</li><li><p>Monitor authentication performance and implement optimizations</p>
</li><li><p>Troubleshoot issues to ensure high availability, stability, and security</p>
</li></ul><p></p><h4 class="jobSectionHeader"><b>PingOne DaVinci</b></h4>
<ul><li>Design, build, and optimize workflows to:
<ul><li>Automate manual activities</li>
<li>Enable new IAM functionalities</li>
<li>Integrate multiple tools and services to support development and testing workflows</li>
</ul></li><li>Collaborate closely with development teams to ensure workflows align with business needs and address technical challenges</li>
</ul><p></p><h4 class="jobSectionHeader"><b>Developer Support</b></h4>
<ul><li>Provide technical guidance to development teams on effective use of:
<ul><li><b>OIDC</b></li>
<li><b>OAuth</b></li>
<li><b>SAML</b></li>
</ul></li><li>Promote collaboration and continuous improvement within the IAM team</li>
</ul><p></p><h4 class="jobSectionHeader"><b>Production Support</b></h4>
<ul><li>Participate in incident response and resolution, minimizing service downtime</li>
<li>Continuously analyze and improve performance, reliability, and security of production IAM environments</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Qualifications &amp; Experience</b></h3>
<h4 class="jobSectionHeader"><b>Education &amp; Experience</b></h4>
<ul><li>Bachelor&rsquo;s degree in Engineering, Computer Science, Information Technology, or a related field</li>
</ul><p></p><h4 class="jobSectionHeader"><b>Technical Expertise</b></h4>
<ul><li>Strong understanding of IAM processes and best practices, including:
<ul><li>Authentication and authorization</li>
<li>Identity lifecycle management</li>
<li>Security and compliance standards</li>
</ul></li><li>Deep expertise in <b>PingOne</b> and <b>DaVinci</b>, including:
<ul><li>Architecture, concepts, and best practices</li>
<li>Large-scale deployment and management of:
<ul><li><b>OIDC</b></li>
<li><b>SCIM</b></li>
<li><b>SAML</b> integrations</li>
</ul></li></ul></li><li><b>Scripting &amp; Automation:</b>
<ul><li>Proficiency in <b>Python</b> or similar scripting languages</li>
</ul></li><li><b>API Integration:</b>
<ul><li>Hands-on experience integrating tools using <b>REST APIs</b></li>
</ul></li><li><b>Troubleshooting &amp; Problem Solving:</b>
<ul><li>Ability to analyze complex issues, identify root causes, and implement effective solutions</li>
</ul></li></ul><p></p><h4 class="jobSectionHeader"><b>Soft Skills</b></h4>
<ul><li>Excellent English communication skills (verbal and written)</li>
<li>Strong collaboration and interpersonal skills</li>
<li>Ability to work effectively with cross‑functional teams</li></ul></div></div></div></div></div></div></div></div>

IAM Engineer

<div><div><div><div><p>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Your Role</b></h2>
</div><div><div><div><div><div><ul><li>Develop, test, and deploy EDI transactions including but not limited to 837, 835, 270/271, 276/277, and 999</li></ul><br>
</div></div><br>
<div><div><ul><li>Work with trading partners to establish and maintain EDI connections (SFTP, AS2, etc.)</li></ul><br>
</div></div><br>
<div><div><ul><li>Collaborate with business analysts and internal stakeholders to gather integration requirements and define mapping specifications</li></ul><br>
</div></div><br>
<div><div><ul><li>Perform data mapping and translation using EDI tools or integration platforms</li></ul><br>
</div></div><br>
<div><div><ul><li>Monitor daily EDI transaction processing and troubleshoot errors, rejections, and issues</li></ul><br>
</div></div><br>
<div><div><ul><li>Support onboarding of new trading partners, including setup, testing, and production cutover</li></ul><br>
</div></div><br>
<div><div><ul><li>Ensure HIPAA compliance in all data exchanges and maintain thorough documentation</li></ul><br>
</div></div><br>
<div><div><ul><li>Participate in the development of APIs or other integration solutions as needed</li></ul><br>
</div></div><br>
<div><div><ul><li>Maintain logs, technical documentation, and system configurations</li></ul><br>
</div></div><br>
<div><div><ul><li>Provide support during audits and ensure data integrity across systems</li></ul>
</div></div><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Your Profile</b></h2>
</div><div><div><div><div><div><ul><li>In EDI development or integration within the healthcare industry</li></ul><br>
</div></div><br>
<div><div><ul><li>Strong experience with ANSI X12 formats, especially 837, 835, 270/271</li></ul><br>
</div></div><br>
<div><div><ul><li>Hands-on experience with EDI mapping, translation, and integration tools</li></ul><br>
</div></div><br>
<div><div><ul><li>Understanding of HIPAA compliance, healthcare claims processing, and payer/provider data flows</li></ul><br>
</div></div><br>
<div><div><ul><li>Proficiency in scripting languages and SQL for data manipulation</li></ul><br>
</div></div><br>
<div><div><ul><li>Strong problem-solving skills and attention to detail</li></ul><br>
</div></div><br>
<div><div><ul><li>Excellent written and verbal communication skills</li></ul>
</div></div><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>What You'll Love About Working Here</b></h2>
</div><div><ul><li>You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.</li>
<li>You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.</li>
</ul></div></div></div><p>Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of &euro;22.1 billion.
<br>
Make it real | www.capgemini.com</p></div></div></div></div>

EDI mapper

<div><div><div><div><p>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p>
<div><div><div><h2 class="jobSectionHeader"><b>Long Description</b></h2>
</div><div><p>You play a key role in supporting competitive bids across multiple markets by providing clear, accurate and timely procurement input. You will collaborate closely with Bid Managers, Solution Architects, Category Buyers and Suppliers to ensure all commercial, contractual, and sourcing elements of a bid are aligned, compliant, and delivered within the required timeframes.Your contribution directly improves bid competitiveness, and can increase win rate by ensuring cost accuracy, supplier engagement, risk mitigation, and alignment with procurement policies.</p>
<div><ul><li><b>Bid Preparation &amp; Procurement Support:
</b><ul><li>Support bid teams by consolidating procurement inputs across IT &amp; Telco categories.</li>
<li>Review bid documentation to identify procurement needs, dependencies, and risks.</li>
<li>Ensure accurate cost structures (unit rates, inflation assumptions, etc.) and validate them against procurement benchmarks or existing contracts.</li>
<li>Prepare the procurement section of the bid input, including supplier strategy, sourcing approach, and key commercial conditions.</li>
</ul></li></ul></div><div><ul><li><b>Supplier engagement</b>
<ul><li>Launch RFQs to approved suppliers and coordinate responses within tight bid timelines.</li>
<li>Support suppliers in understanding scope, timelines, and technical requirements.</li>
<li>Collect, challenge, and consolidate supplier quotations, ensuring clarity and alignment with bid specifications.</li>
<li>Coordinate clarifications between suppliers and internal stakeholders.</li>
</ul></li></ul></div><div><ul><li><b>Internal Collaboration &amp; Communication</b>
<ul><li>Work with Category Managers, Procurement Excellence, Finance Controllers, Legal, and Bid Managers to gather required inputs.</li>
<li>Provide procurement insights during bid reviews (solution review, commercial review, risk review).</li>
<li>Respond rapidly to requests for clarifications from the bid team or stakeholders.</li>
</ul></li></ul></div><p><b>Skills &amp; Competencies</b></p>
<ul><li>Strong analytical and commercial skills, with ability to interpret cost models and bid requirements.</li>
<li>Excellent communication and stakeholder‑management abilities&mdash;capable of coordinating across multiple teams under time pressure.</li>
<li>Ability to quickly understand technical scopes (IT infrastructure, Telco services, installation services, software resale, etc.) and translate them into procurement actions.</li>
<li>High attention to detail and strong organizational skills.</li>
<li>Proactive, structured, and capable of working in a fast‑paced, deadline‑driven environment.</li>
<li>Strong understanding of IT procurement lifecycle &mdash; demand intake, sourcing, evaluation, negotiation, contracting, and supplier management.</li>
<li>Ability to run end‑to‑end RFP/RFQ/RFI processes, including scope definition, commercial analysis, vendor scoring, and executive‑ready recommendations</li>
<li>Knowledge of category strategy development for software (SaaS, licenses, renewals, resale), hardware &amp; IT Services</li>
<li>Familiarity with global procurement processes and tools.</li>
</ul><p><b>Experience</b></p>
<ul><li>10 years of experience in IT procurement, sourcing, category management, or vendor management</li>
<li>2 to 5 year experience in Procurement Bid support</li><br>
</ul></div></div></div><p>Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of &euro;22.1 billion.
<br>
Make it real | www.capgemini.com</p></div></div></div></div>

Bid Procurement Lead - IT & Telco

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>About Capgemini</b></h2>
</div><div><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Role Description:</b></h2>
</div><div><p>We're looking for a passionate and experienced UX Service Desk Specialist (UX SD) to join our vibrant team! As the UX Service Desk Specialist, you will be responsible for understanding and enhancing end-user experience across Service Desk and digital support channels by identifying pain points, analyzing user behavior, and translating qualitative and quantitative insights into actionable experience improvement initiatives.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
</div><div><ul><li>Conduct UX and employee experience research across Service Desk and digital support channels.
</li><li>Analyze user journeys, touchpoints, and interactions across Service Desk processes.
</li><li>Perform qualitative and quantitative research, including interviews, surveys, focus groups, and usability testing.
</li><li>Create and maintain user personas representing different Service Desk user groups.
</li><li>Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights.
</li><li>Translate research findings into actionable recommendations to improve Service Desk experience.
</li><li>Support root cause analysis for experience-related issues identified through XMO analytics.
</li><li>Document findings and maintain insights in the Experience Management Tracker.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Human-Computer Interaction, Information Systems, Psychology, Business, or a related field (preferred).
</li><li>Minimum 3&ndash;5 years of experience in UX Research, Employee Experience, Service Design, or a related field.
</li><li>Proven experience working in IT Service Desk or digital support environments.
</li><li>In-depth understanding of UX research methods and service design in operational contexts.
</li><li>Excellent communication, interpersonal, and problem-solving skills.
</li><li>Fluency in written and spoken English.
</li><li>Strong analytical, synthesis, and reporting skills.
</li><li>Proficiency in UX research and analytics tools, including survey platforms, visualization tools, and DEM solutions.</li></ul></div></div></div></div></div></div></div>

UX ServiceDesk XMO (English Speaking)

<div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Your Role</b></h2>
</div><div><div><p>We are seeking an experienced <b>Project Support Specialist</b> to provide structured support across microwave delivery programs in KSA. The role is central to program governance, ensuring effective documentation management, rollout tracking, acceptance and licensing coordination, compliance monitoring, and data accuracy across all stakeholders.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Manage and maintain project documentation, trackers, acceptance records, and governance artifacts, ensuring all information is accurate, complete, version-controlled, and accessible throughout the project lifecycle.</li>
<li>Monitor rollout progress, milestones, and deliverables across multiple workstreams, proactively identifying risks and delays, escalating issues as required, and maintaining up-to-date status reports and dashboards.</li>
<li>Coordinate acceptance, licensing, and regulatory compliance activities with internal teams, customers, and relevant authorities to ensure timely approvals and project progression.</li>
<li>Enforce document control standards, governance processes, naming conventions, and approval workflows across all program records and documentation.</li>
<li>Support internal and customer audits by maintaining complete, accurate, and audit-ready documentation at all times.</li>
<li>Produce clear and timely program reports, milestone updates, compliance summaries, and management dashboards, translating complex delivery data into actionable insights for stakeholders.</li>
<li>Collaborate closely with cross-functional teams, including RAN, Transport, Core, and Field Operations, serving as a central coordination point for documentation, governance, and reporting activities.</li>
<li>Drive continuous improvement of project support processes, reporting standards, and governance practices to enhance delivery efficiency and compliance.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Your Profile</b></h2>
</div><div><div><p>We are seeking a highly organized, detail-oriented, and collaborative project support professional with strong telecom program experience, governance expertise, and a commitment to delivery excellence.</p>
<ul><li>10+ years of experience in telecom microwave project support, rollout governance, or PMO functions, supporting large-scale microwave, transport, or connectivity programs from initiation through acceptance and project closure.</li>
<li>Strong expertise in documentation management and document control, including maintaining project trackers, acceptance records, compliance logs, governance artifacts, and delivery documentation.</li>
<li>Proven experience in acceptance coordination and licensing management within telecom rollout environments, with a solid understanding of regulatory requirements, approvals processes, and compliance frameworks for microwave network deployments.</li>
<li>Excellent program monitoring and reporting skills, with experience producing dashboards, milestone trackers, status reports, risk logs, and compliance summaries for senior stakeholders and customers.</li>
<li>Strong governance, audit readiness, and compliance management capabilities, ensuring accurate, complete, and up-to-date project records aligned with quality and governance standards.</li>
<li>Exceptional attention to detail, with the ability to manage large volumes of documentation and data across multiple concurrent workstreams while maintaining accuracy and timeliness.</li>
<li>Strong communication, stakeholder management, and collaboration skills, with the ability to work effectively across cross-functional teams, customers, and delivery partners.</li>
<li>Experience in KSA or the wider Middle East telecom market is highly desirable, including familiarity with local regulatory requirements, operator expectations, and telecom delivery governance practices.</li>
</ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>What You&rsquo;ll Love About Working Here</b></h2><br>
</div><div></div><div><div><ul><li><p>Digital campuses and academy &mdash; Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.</p>
</li></ul></div><div><ul><li><p>Global Tech challenges &mdash; These aim to address world issues like climate change and biodiversity by applying technology for innovative solutions. The Future of X is a Global Ideation Campaign that looks for ideas for iconic anchor R&amp;I projects and demonstrators of Technology.</p>
</li></ul></div><div><ul><li><p>Continuous feedback &mdash; We take a human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.</p></li></ul></div></div></div></div></div></div></div></div>

Project Support Specialist - Microwave Program (Telecom)

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