Qureos Mentor

Capgemini

<div>
 
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 
 
 
 Job Description:
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
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 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
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 Determine priority levels while negotiating and setting expectations with customers
 </li>
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 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
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 Drive excellence through quality closures and proper escalation of issues
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 Take ownership of customer success and satisfaction.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
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 0 to 3 years of experience in a previous technical support role.
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 Outstanding English communication, both verbal and non-verbal.
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 Proficiency in an additional language (e.g., French, German) is an advantage.
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 Certification as a Red Hat Certified System Administrator (RHCSA).
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 First-rate interpersonal skills, phone etiquette and work ethic.
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 Ability to work under pressure with calmness and composure.
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 Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
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 </ul>
</div>

Technical Support Engineer

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
 
 
 Skills (competencies)
 
 
 Verbal Communication
</div>

Software Engineer

<div>
 <ul>
 <li>
 Develop end-to-end implementation cycles on VIM 7.5 and above versions.
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 Gathering requirements, designing, configuring the system and testing.
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 Conducting Business Blueprint design workshops and prepare functional gaps analysis.
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 Handling complex enhancement in the OpenText VIM (Vendor Invoice Management)Invoice workflow approval design.
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 Process Type determination sequence for different document types.
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 Create Configuring and managing exception handling.
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 Present and configure VIM workflow scenarios.
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 Standard VIM Reports and custom report designing
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 </ul>
 
 
 Your Profile
 
 
 <ul>
 <li>
 Hands on experience of 5+years in VIM
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 <li>
 Experience with two or more full life implementations.
 </li>
 <li>
 Experience and responsibility for gathering requirements, creating a blueprint, configuring the system, testing, training and supporting the project go-live.
 </li>
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 Experience and configuration knowledge in VIM &ndash; bolt on, Invoice Capture Center, Open Text Archive Server, and SAP AP, AR, GL, IDOCS.
 </li>
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 Hands-on SAP experience in Accounts Payable
 </li>
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 Experience leading and assisting clients with designing leading edge workflow solutions, configuration, and enhancement of proprietary software product within SAP
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 Ability to work independently and capable of planning his work and able to articulate it into definable tasks
 </li>
 </ul>
 
 
</div>

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
</div>

<div>
 Since June 2021,
 
 frog is part of Capgemini Invent
 
 . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We&rsquo;re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
 
 
 Joining frog means you&rsquo;ll be joining the &ldquo;pond,&rdquo; a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community &mdash; and the world at large.
 
 
 
 Your Role
 
 
 
 Digital is changing everything about how consumer goods companies go to market.
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Translate internal briefs into structured analytical projects by refining the scope, asking the right questions, developing hypotheses, and storyboarding outputs. Maintain a repository of past analyses to avoid duplication and leverage previous learnings.
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 Conduct analysis using tools like Brandwatch, Talkwalker, Unmetric, and Google Analytics, working across digital data (social, search, reviews, web analytics) and traditional business data (penetration, brand equity). Write queries, create custom filters and tags to extract relevant insights.
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 Deliver qualitative and quantitative insights to inform business strategy, marketing, digital content, communications, and product development. Use appropriate data visualization to tell compelling stories and synthesize findings into impactful, action-oriented reports.
 </li>
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 Present insights clearly to senior stakeholders in both conversational and formal formats. Follow up with internal partners to ensure the analysis was useful, gather feedback, and identify opportunities to improve the analytical service.
 
 </li>
 </ul>
 </ul>
 
 Your Profile
 
 
 
 <ul>
 <li>
 Experience in an analytical role, using analytical tools and providing insight and recommendation based on analysis
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 <li>
 Experience of insight generation and storytelling in a corporate context, and crafting clear, compelling messaging
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 Preference for data modelling or query building experience
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 Hands-on Expert in each step of the analytical process from &lsquo;Data cleaning&rsquo; to &lsquo;Data Exploration/Transformation&rsquo; to &lsquo;Data visualisation&rsquo; to &lsquo;Insights and Recommended Actions Communication&rsquo;
 
 
 </li>
 </ul>
 
 What You Will Love About Working Here
 
 
 
 <ul>
 <li>
 We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
 </li>
 <li>
 At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
 </li>
 <li>
 Equip yourself with valuable certifications in the latest technologies such as Generative AI.
 
 
 </li>
 </ul>
 
 Equal Opportunities at frog
 
 
 
 Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
</div>

Social Listening

<div>
 
 Job Description
 
 
 
 This role involves the development and application of engineering practice and knowledge in the following technologies: Design of mechanical systems, devices, equipment and machines; installing and maintaining mechanically functioning equipment; simulating a wide range of interactions and evaluate performance in real world scenarios; and develop prototype for manufacturability, testing and validation.
 
 
 
 Job Description - Grade Specific
 
 
 
 Focus on Mechanical and Physical Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
</div>

Site Inspector

<div>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
<div><div><div><h2 class="jobSectionHeader">Your Role
</h2></div><div><ul><li>Development &amp; Configuration
<ul><li>Design and develop custom applications and modules within ServiceNow.
</li><li>Configure workflows, forms, fields, and UI policies to support ITSM processes.
</li><li>Customize ServiceNow using JavaScript, Glide scripting, HTML, CSS, and APIs.
</li></ul></li><li>ITSM Process Implementation
<ul><li>Implement and optimize ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
</li><li>Align solutions with ITIL best practices.
</li></ul></li><li>Integration &amp; Automation
<ul><li>Integrate ServiceNow with external systems using REST/SOAP APIs.
</li><li>Automate workflows and business processes using Flow Designer and scripting.
</li></ul></li><li>Maintenance &amp; Support
<ul><li>Perform platform upgrades, patching, and routine maintenance.
</li><li>Troubleshoot and resolve technical issues related to ServiceNow applications.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader">Your Profile
</h2></div><div><div><ul><li>JavaScript Proficiency
<ul><li>Backbone of ServiceNow development for scripting and automation.
</li></ul></li></ul><ul><li>ServiceNow Scripting
<ul><li>Experience with Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
</li></ul></li></ul><ul><li>Glide API Knowledge
<ul><li>Used for server-side scripting and database operations.
</li></ul></li></ul><ul><li>HTML, CSS, and AJAX
<ul><li>For customizing UI elements and building responsive interfaces.
</li></ul></li></ul><ul><li>REST/SOAP API Integration
<ul><li>To connect ServiceNow with external systems and services.
</li></ul></li></ul><ul><li>Workflow and Flow Designer
<ul><li>Designing and automating ITSM processes.
</li></ul></li></ul><ul><li>Service Catalog Development
<ul><li>Creating and managing catalog items, workflows, and request fulfillment.
</li></ul></li></ul><ul><li>Reporting and Dashboards
<ul><li>Building visualizations for performance tracking and analytics.
 </li></ul></li></ul></div>9. ITSM Modules Expertise
<ul><div><ul><li>Incident, Problem, Change, Request, and Knowledge Management. 
</li></ul></div></ul></div></div><div><div><h2 class="jobSectionHeader">What you'll love about working here
</h2></div><div><ul><li>You can shape your career with us.
</li><li>We offer a range of career paths and internal opportunities within Capgemini group.
</li><li>You will also get personalized career guidance from our leaders.
</li><li>You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
</li></ul></div></div></div>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</div>

ServiceNow ITSM Developer | 4 to 12 Years | Pan India

Join Capgemini and explore 73   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Capgemini

ABOUT_COMPANY

Technical Support Engineer

Software Engineer

Software Engineer

Software Engineer

Social Listening

Site Inspector

ServiceNow ITSM Developer | 4 to 12 Years | Pan India