Qureos Mentor

Capital Motion Restaurants Management LLC

Position SummaryThe Guest Relations is responsible for delivering a high level of personalized hospitality to all guests, ensuring their experience reflects the brand&rsquo;s premium beach club standards. This role involves managing guest interactions from arrival to departure, handling reservations and special requests, coordinating with internal teams for seamless service delivery, and resolving any concerns with professionalism and care. The Guest Relations plays a pivotal role in enhancing guest satisfaction, supporting operational efficiency, and contributing to the overall ambiance and reputation of the venue.Key ResponsibilitiesGuest Experience &amp; Personalization&middot; Greeting guests with warmth and professionalism, ensuring a seamless welcome and seating experience.&middot; Provide personalized service by recognizing repeat guests and remembering preferences.&middot; Anticipate guest needs and proactively offer assistance, recommendations, or special touches.&middot; Handle guest feedback and complaints with empathy, discretion, and swift resolution.VIP &amp; Event Coordination&middot; Prepare for VIP arrivals by coordinating with service, kitchen, and bar teams to ensure tailored experiences.&middot; Liaise with the events team for guest-related activations, private bookings, and celebrations.&middot; Ensure all special occasions (birthdays, anniversaries, proposals) are executed flawlessly.Reservations &amp; Guest Flow Management&middot; Manage reservations and walk-ins using the venue&rsquo;s booking system.&middot; Monitor guest flow and assist in managing waitlists during peak hours.&middot; Communicate effectively with the host/hostess team to optimize seating and guest turnover.Communication &amp; Liaison&middot; Serve as the primary point of contact for guest inquiries and requests.&middot; Coordinate with the kitchen and bar to ensure timely and accurate service delivery.&middot; Support marketing initiatives by promoting events, offers, and experiences to guests.Reporting &amp; Feedback&middot; Maintain detailed logs of guest feedback, complaints, and resolutions.&middot; Provide weekly reports on guest satisfaction, trends, and areas for improvement.&middot; Assist in implementing service recovery strategies and follow-up communications.Operational Support&middot; Participate in daily briefings with insights on guest profiles, expected VIPs, and service notes.&middot; Support the host team during busy periods and assist with floor operations when needed.&middot; Ensure the ambiance, cleanliness, and guest touchpoints meet brand standards.Qualifications &amp; Skills&middot; Minimum 3&ndash;5 years of experience in a hostess or guest relations role, with at least 1 year in a supervisory capacity.&middot; Strong leadership and team management skills.&middot; Excellent communication and interpersonal abilities.&middot; Proficiency in reservation systems and guest service etiquette.&middot; Professional appearance and grooming.&middot; Ability to multitask and remain calm under pressure.&middot; Flexibility to work shifts, weekends, and holidays.&middot; Experience in beach club or outdoor hospitality settings is a strong advantage.Physical Requirement&middot; Ability to stand and walk for extended periods.&middot; Perform physical tasks such as bending, reaching, and moving between indoor and outdoor areas.&middot; Manual dexterity to handle menus, reservation tools, and guest items.&middot; Able to work in both indoor and outdoor environments and tolerate minimum exposure to heat and sun.OTHER&sect; Performs other related tasks as assigned by management.Pay: From AED6,000.00 per monthWork Location: In person

Guest Relations Executive - UAEN

Position SummaryThe Marketing Assistant supports the commercial team in executing sales strategies, marketing campaigns, and administrative tasks across Capital Motion&rsquo;s hospitality and F&amp;B venues. This role plays a key part in driving revenue, enhancing brand visibility, and ensuring smooth coordination between sales, marketing, and operations.Key ResponsibilitiesSales Support<ul><li>Assist in preparing proposals, presentations, and client communications.</li><li>Maintain and update client databases, CRM systems, and sales trackers.</li><li>Coordinate with venue teams to support group bookings, corporate inquiries, and promotional offers.</li><li>Follow up on leads and inquiries to support conversion and revenue generation.</li></ul>Marketing Coordination<ul><li>Support the execution of marketing campaigns, promotions, and brand activations.</li><li>Assist in content creation for social media, newsletters, and digital platforms.</li><li>Coordinate with designers, photographers, and agencies for marketing materials.</li><li>Help organize marketing events and activations across venues.</li></ul>Reporting &amp; Analysis<ul><li>Compile weekly and monthly sales and marketing reports for the General Manager &ndash; Commercial.</li><li>Track campaign performance and provide basic analysis on engagement and ROI.</li><li>Monitor competitor activity and market trends to support strategic planning.</li></ul>Administrative &amp; Operational Support<ul><li>Schedule meetings, prepare agendas, and take minutes for commercial team discussions.</li><li>Assist in budget tracking and invoice processing for marketing and sales activities.</li><li>Ensure timely coordination between internal departments and external partners.</li></ul>Customer &amp; Partner Engagement<ul><li>Support relationship-building efforts with clients, partners, and suppliers.</li><li>Assist in managing guest feedback and online reviews in coordination with the marketing team.</li><li>Help maintain brand standards in all client-facing communications.</li></ul>Key Job Tasks:<ul><li>Prepare and send client proposals and follow-ups.</li><li>Update CRM and maintain accurate client records.</li><li>Coordinate logistics for marketing events and activations.</li><li>Assist with social media scheduling and basic content creation.</li><li>Compile reports and assist with data entry and analysis.</li><li>Liaise with venue teams for promotional execution and feedback.</li></ul>Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in marketing, Business, Hospitality, or related field.&middot; 1&ndash;3 years of experience in sales or marketing support, preferably in hospitality or F&amp;B.&middot; Strong organizational and multitasking skills.&middot; Excellent written and verbal communication abilities.&middot; Proficiency in Microsoft Office Suite and CRM tools.&middot; Basic understanding of digital marketing and social media platforms.&middot; Team-oriented with a proactive and detail-focused approach.&middot; Ability to work in a fast-paced, dynamic environment.OTHER&middot; Performs other related tasks as assigned by management.Work Location: In person

MARKETING ASSISTANT - UAEN

Join Capital Motion Restaurants Management LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Capital Motion Restaurants Management LLC

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Guest Relations Executive - UAEN

MARKETING ASSISTANT - UAEN