Qureos Mentor

Capitol Alarm Service, LLC

Monitoring &amp; Service CoordinatorLocation: MD, DC, VA (Capitol Alarm Services) Job Type: Full-Time Salary: Competitive, based on experience Benefits: Health Insurance, 401(k), Paid Time Off, and moreAbout UsCapitol Alarm Services is a leader in providing and installing life safety systems, specializing in Emergency Responder Radio Communication Systems (ERRCS) and Bi-Directional Amplification (BDA) solutions. With a strong focus on safety, compliance, and customer satisfaction, we deliver high-quality solutions for critical environments throughout the MD, DC, and VA region. As we continue to expand, we are seeking a skilled Monitoring &amp; Service Coordinator to join our team.Job SummaryThe Monitoring &amp; Service Coordinator is responsible for managing our existing client base and coordinating all service, inspection, and monitoring activities. This role serves as the primary point of contact for customers, ensuring smooth scheduling, accurate billing, and excellent customer support.Key Responsibilities<ul><li>Initiate Monitoring, Service, and Inspection Contracts: Set up new contracts and coordinate required service and inspection appointments.</li><li>Client Account Management: Serve as the main point of contact for an assigned client base; maintain strong customer relationships.</li><li>Scheduling &amp; Coordination: Manage calendars for service technicians and inspection teams, ensuring efficient and timely appointment scheduling.</li><li>Billing &amp; Invoicing: Create and send invoices for monitoring, service, and inspections; track payments and follow up as needed.</li><li>Internal Collaboration: Work closely with the Project Management team and field technicians to ensure smooth operations and excellent service delivery.</li></ul>Qualifications<ul><li>Experience: Customer service and/or account management experience preferred.</li><li>Education: High school diploma required.</li><li>Communication: Strong written and verbal communication skills; ability to interact effectively with property managers and project teams.</li><li>Technical Skills: Proficiency in Word, Excel, and project management software.</li><li>Problem Solving: Strong troubleshooting, organizational, and risk-management abilities.</li></ul>What We Offer<ul><li>Competitive salary based on experience</li><li>Health insurance, 401(k), paid time off, and additional benefits</li><li>Opportunities for career growth and professional development</li><li>A collaborative, team-oriented work environment</li></ul>Job Type: Full-timePay: $48,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Crofton, MD 21114 (Preferred)</li></ul>Ability to Relocate:<ul><li>Crofton, MD 21114: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Monitoring & Service Coordinator

Join Capitol Alarm Service, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Capitol Alarm Service, LLC

ABOUT_COMPANY

Monitoring & Service Coordinator