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CareCruze Medical Transport, LLC

Position SummaryThe NEMT Dispatcher/Scheduler is responsible for coordinating and dispatching daily transportation services for clients requiring non-emergency medical transportation. This role ensures drivers, vehicles, and routes are efficiently scheduled to meet client needs while maintaining compliance with company standards, state regulations, and customer satisfaction goals.Key Responsibilities<ul><li>Assign and schedule transportation requests to drivers based on availability, location, and trip requirements.&bull; Monitor real-time trip progress, ensuring on-time pickups and drop-offs.&bull; Adjust schedules promptly for same-day cancellations, delays, or emergencies.&bull; Use dispatching software (such as TripSpark, Dispatch.City, or similar) to manage trips.&bull; Maintain clear, professional communication with drivers, clients, and healthcare facilities.&bull; Respond promptly to calls, messages, and emails related to trip changes or client needs.&bull; Provide drivers with accurate trip details, addresses, and special client instructions.&bull; Verify trip logs, mileage, and completed manifests for accuracy and billing.&bull; Maintain records in accordance with HIPAA and company confidentiality policies.&bull; Ensure compliance with all transportation and safety regulations.&bull; Handle customer inquiries, complaints, and feedback in a courteous and efficient manner.&bull; Coordinate closely with facilities, care coordinators, and case managers to confirm transport needs.&bull; Assist with driver check-ins, route optimization, and operational problem-solving.&bull; Participate in team meetings and contribute to continuous process improvements.</li></ul>Qualifications<ul><li>High school diploma or GED required; associate degree preferred.&bull; Previous dispatching or scheduling experience (NEMT, logistics, or medical transport preferred).&bull; Proficiency with dispatch software, GPS systems, and Microsoft Office.&bull; Excellent verbal, written, and organizational skills.&bull; Strong attention to detail, time management, and multitasking abilities.&bull; Knowledge of Indiana transportation and Medicaid guidelines preferred.&bull; Ability to work in a fast-paced, team-oriented environment.</li></ul>Work ScheduleFlexible shifts may include weekdays, weekends, and evenings based on operational needs.CompensationCompetitive hourly rate or salary (based on experience). Potential for bonuses and overtime.Physical &amp; Other RequirementsMust be able to sit for extended periods and operate a computer and phone system. Must pass background and drug screening per company policy.Job Types: Full-time, Part-timePay: From $18.00 per hourWork Location: Remote

NEMT Dispatcher / Scheduler

Join CareCruze Medical Transport, LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CareCruze Medical Transport, LLC

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NEMT Dispatcher / Scheduler