Urwah Admin

careem

About the team 
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.
About the role 
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.
What you ll do
<ul>
<li>Manage and grow relationships with key merchants and partners within the Shops vertical.</li>
<li>Act as the main point of contact for merchant partners, ensuring consistent alignment and support.</li>
<li>Monitor and drive merchant performance through data analysis, regular reviews, and action plans.</li>
<li>Identify upsell opportunities, including marketing collaborations and product adoption.</li>
<li>Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.</li>
<li>Ensure contractual and SLA compliance, tracking deliverables and outcomes.</li>
<li>Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.</li></ul>

Account Manager - Shops

About the team:
Careem BIKE (a Careem Vertical) introduced the first public network of electric bicycles and scooters to the region.. We are excited to help improve quality of life and encourage healthier living in the UAE. The Careem BIKE stations in the UAE advance nations sustainability agenda. We are looking for talented colleagues to join us in this exciting journey.
What you'll do
<ul>
<li>Lead, mentor, and scale a high-performing operations team across multiple cities, ensuring strong utilization, seamless service delivery, and an exceptional customer experience.</li>
<li>Oversee the training, scheduling, and performance management of the field team, ensuring effective bike and station repairs, daily redistribution, and smooth day-to-day operational execution under the broader direction of the Operations Director.</li>
<li>Collaborate closely with central operations and product teams to localize, pilot, and scale process improvements that enhance operational efficiency and overall service quality.</li>
<li>Lead hiring process of short-term launch team and hiring for core operations team</li>
<li>Bring a builder mindset to evolving operations, thriving in ambiguity and shaping structure out of fast-moving environments while staying anchored in Careem s purpose of simplifying lives.</li>
<li>Ensure that safety-related processes are in place and that all staff follow appropriate safety procedures.</li>
<li>Develop and implement processes to manage the maintenance, distribution and cleanliness of the bikes and stations</li>
<li>Serve as the primary operational liaison with local authorities including the RTA, municipalities, and sustainability partners, ensuring full compliance, operational excellence, and alignment with city-wide mobility objectives.</li>
<li>Maintain a working relationship with customer service center staff to ensure that systems are functional and customer service needs are handled quickly and efficiently.</li>
<li>Act as manager for station relocations and deployments</li>
<li>Oversee end-to-end city operations across the full UAE network, including Dubai, Abu Dhabi, and upcoming expansion cities.</li>
<li>Manage vendor relationships and coordinate purchasing and tracking of equipment and supplies</li>
<li>Ensure all vehicles and equipment are maintained to -manufacturer recommendations.</li>
<li>Ensure operability of all safety gear and technical equipment.</li>
<li>Assist Director of Operations with metrics tracking and reporting.</li>
<li>Fill gaps in operations team capacity as needed, including execution of duties in the field.</li>
<li>Assist in occasional public-facing activities.</li>
<li>Own key P&amp;L metrics related to fleet utilization and operational efficiency, driving continuous improvement and sustainable performance.</li>
</ul>

What you'll need
<ul>
<li>5 + years of operations/logistics background, including proven experience managing operations teams.</li>
<li>High proficiency in Excel, Word, Microsoft Project, Google Applications, and the ability to learn new software.</li>
<li>Valid Driver s License.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong analytical and problem solving skills.</li>
<li>Organized thinker, with the ability to self-direct under a high pressure environment with changing deadlines.</li>
<li>Ability to coordinate and maintain strong ongoing relationships among multiple parties, including employees, manufacturers, subcontractor(s) and clients.</li>
<li>Strong teamwork/collaboration orientation.</li>
<li>Demonstrated personal and professional commitment to the vision, mission and values of sustainable transportation.</li>
</ul>

Operations Manager

We are seeking a strategic, analytical, and execution-focused Revenue Planning and Governance Lead to own revenue forecasting, performance tracking, pricing governance, and margin optimization across our grocery e-commerce business. This role sits at the intersection of Commercial, Finance, Category, Operations, and Growth driving accountability, ensuring revenue targets are met, and enabling sustainable, profitable growth. You'll bring structure to revenue governance, surface key insights, and support strategic decision-making at the highest levels of the organization.
Key Responsibilities 1. Revenue Planning &amp; Forecasting 
 Lead short- and long-term revenue planning across all categories and revenue streams. 
 Build dynamic financial models to project revenue and margins, incorporating price, promotions, assortment, seasonality, and macro trends. 
 Align with Commercial and Finance teams to set monthly/quarterly revenue and gross profit targets. 
 Drive business reviews with actionable insights and scenario planning around revenue and margin risks/opportunities.
2. Pricing, Promotion &amp; Trade Term Governance 
 Design and enforce governance frameworks for pricing, promotions, and commercial terms. 
 Ensure all revenue-impacting decisions align with approved budgets and profitability thresholds. 
 Monitor compliance by category and commercial teams, and lead audit readiness for revenue decisions. 
 Act as the gatekeeper for exceptions to pricing/promotions policies.
3. Performance Monitoring &amp; Insights 
 Build and manage dashboards to track daily/weekly revenue performance, AOV, conversion, margins, and forecast adherence. 
 Analyze variances from targets and drive timely corrective actions with stakeholders. 
 Evaluate the ROI of growth and pricing initiatives from a revenue and margin lens.
4. Cross-Functional Leadership 
 Partner with Category Managers on pricing strategy and margin improvement plans. 
 Collaborate with Finance on P&amp;L planning, scenario modeling, and GP forecasting. 
 Support Growth and Marketing in optimizing promotional mechanics and improving spend efficiency. 
 Act as a key interface between Finance and Commercial for revenue-related matters.
5. Strategic Initiatives 
 Lead high-impact projects including dynamic pricing, algorithmic revenue optimization, and monetization of new verticals. 
 Contribute to board-level revenue reporting and strategic planning cycles.

Associate Director - Revenue Planning and Governance

About the role
We are looking for a Category Manager to drive our Snacks &amp; Frozen strategy and support the execution within the Grocery vertical. This role is based in Dubai and will play a key part in shaping the growth of our product portfolio, optimizing pricing, sourcing, and vendor relationships to ensure strong performance across the region.
What you ll do
<ul>
<li>Own the P&amp;L for categories and assortment strategy for categories in the UAE</li>
<li>Develop strategic sourcing strategies, lead supplier negotiations and onboarding, ensuring alignment with Careem s commercial requirements and expectations</li>
<li>Work closely with supply chain and demand planning teams to maintain high availability and optimized inventory levels</li>
<li>Partner with marketing and product teams to drive visibility, adoption and conversion of SKUs</li>
<li>Monitor category performance, customer feedback, and market trends to refine strategies</li>
<li>Collaborate with legal, finance, and compliance to ensure all products meet regulatory standards</li>
</ul>
What we ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul>

Category Manager - Snacks & Frozen

About the role
We are looking for an experienced Senior Social Media and Content Executive to support the management of the Careem UAE social media channels, including strategy, content planning and influencer marketing, with a primary focus on TikTok.
The ideal candidate is a dynamic team player with deep expertise in social media marketing. They re experienced working cross-functionally to ideate and execute exciting and innovative social media content and initiatives that drive brand love and deliver on strategic business objectives. They will work closely with multiple departments including business verticals, functions, markets and partners, supporting the overall social media strategy. 
Important: The primary focus of this role is to lead the strategy, management, content creation, reporting, and optimization of TikTok, while also supporting additional responsibilities across other social media channels and creators as needed.
What you'll do
Strategy &amp; management
<ul>
<li>Support on social media strategy, management and optimisation.</li>
<li>Liaise with the different Careem vertical teams and marketing teams to execute social media campaigns, content calendars and organic content ideation.</li>
<li>Collaborate closely with internal stakeholders including marketing, creative, brand, digital, corporate, account managers, and others to bring Careem s verticals and sub-brands to life through social media.</li>
<li>Envision new opportunities to bring the brand to life and drive social buzz around new product launches and cultural moments </li>
<li>Collaborate with other social media leads on campaigns and content with ongoing support and knowledge/insight sharing </li>
<li>Keep a pulse on new and emerging trends and platforms; testing, learning and experimenting in ways that feel authentic to the brand.</li>
<li>Monitor, measure, and analyse the effectiveness of initiatives; make recommendations to optimise performance; communicate wins across the organisation</li>
</ul>
Content 
<ul>
<li>Identify and analyze relevant content trends across Instagram and TikTok</li>
<li>Ideate creative ways to localize and bring trends to life for Careem s brand and services</li>
<li>Plan and execute proactive content calendars aligned with upcoming campaigns and cultural moments</li>
<li>Optimize content performance through data-driven insights and experimentation</li>
<li>Stay up to date with platform algorithm changes and emerging content formats to inform strategy</li>
</ul>
Creator Management 
<ul>
<li>Be familiar with the TikTok creator landscape </li>
<li>Collaborate with teams to maximize influencer impact across campaigns on Tiktok.</li>
<li>Vet creator profiles for campaigns.</li>
<li>Support in reviewing creator content for campaigns and always on.</li>
</ul>
What you'll need
<ul>
<li>3-5 years of experience in social media </li>
<li>Strong knowledge of social creative trends </li>
<li>Strong communication skills, both written and verbal </li>
<li>Strategic and operational knowledge of social channel management, especially TikTok</li>
<li>Strong creative thinker who can ideate around an existing concept and develop stories relevant to our audience </li>
<li>Thought leadership around emerging social channels </li>
<li>Experience with social listening tools &amp; KPI reporting </li>
<li>Strong attention to detail</li>
<li>Proactive with positive attitude</li>
<li>Ability to meet tight deadlines</li>
<li>Strong presentation skills</li>
<li>Fluent in English. Arabic is a big plus.</li>
</ul>

Senior Social Media & Content Executive

Careem s mission includes simplifying and improving the lives of people across our region and Care plays a vital role in making that mission real. As part of the Care Analytics, Automation, and Project Management team, you ll use data and technology to enhance how we serve our customers, captains, and partners. From supporting building automation that reduces effort, to driving analytics that uncover experience gaps, you ll help shape systems that create impact across the region.
This is a hands-on role within Care where you ll program manage automation solutions , deliver data-driven insights, and manage impactful projects. In this hands-on position you ll manage data-led and AI-powered initiatives in Care, support in automating workflows, optimizing performance, getting in-depth data analytics and managing projects that transform how we serve our users, alongside a talented team that s driving meaningful change.
What you ll do
<ul>
<li>Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation</li>
<li>Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.</li>
<li>Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery</li>
<li>Drive change management to ensure successful adoption of automation tools across Careem s regional care teams.</li>
<li>Support building care strategy across verticals , closely liaising with functional teams</li>
<li>Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.</li>
<li>Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)</li>
<li>Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem s automation capabilities.</li>
<li>Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.</li>
<li>Work with real-world data and translate it into features, signals, and insights</li>
<li>Improve the way we serve and monitor machine learning models</li>
<li>Contribute to a strong team culture of learning, iteration, and accountability</li>
<li>Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement</li>
<li>Translate insights into data-backed actions in coordination with the respective teams</li>
<li>Champion a Care-First Automation culture leveraging technology to elevate the customer experience, not just reduce costs.</li>
</ul>

Senior Automation & AI Manager

<div>
About Careem Grocery
Careem Grocery is a key part of Careem s vision to simplify and improve the lives of people in our region. Through Careem Quik, our 24/7 grocery delivery service, we operate a network of dark stores and fulfilment centres across the UAE and wider MENA region. Our mission is to provide customers with the fastest, freshest, and most reliable grocery delivery experience in the market.
About the role
The Senior Manager DC Operations will lead and optimize the performance of Careem s Distribution Centres (DCs). This role is responsible for driving operational excellence, ensuring world-class service levels, managing cost efficiency, and developing scalable processes that enable rapid business growth.
The ideal candidate is a strategic operator with strong analytical capabilities, people leadership experience, and a proven track record in managing large-scale logistics or fulfilment networks.
What you'll do
<ol>
<li>Own the end-to-end operations of all grocery DCs, including inbound logistics, inventory management, order processing, and last-mile handover.</li>
<li>Establish and maintain SOPs, SLAs, and quality control frameworks to ensure consistent service delivery.</li>
<li>Lead cross-functional initiatives with Supply Chain, Planning, Commercial, and Tech teams to optimize warehouse design, picking efficiency, and automation. </li>
</ol>
<ol>
<li>Define and track KPIs (e.g. order accuracy, on-time dispatch rate, cost per order, stock loss, labor productivity).</li>
<li>Build dashboards and review cadences to monitor performance and proactively address bottlenecks.</li>
<li>Continuously benchmark DC operations against industry standards and regional best practices. </li>
</ol>
<ol>
<li>Drive initiatives to reduce fulfilment costs through process engineering, automation, and layout optimization.</li>
<li>Collaborate with Procurement and Network Design teams on capacity planning, DC expansion, and contract negotiations.</li>
<li>Manage budgets, P&amp;L, and resource allocation across facilities to deliver on financial and service targets. </li>
</ol>
<ol>
<li>Lead, mentor, and develop a team of DC Managers, Supervisors, and frontline associates.</li>
<li>Foster a high-performance culture focused on safety, collaboration, and continuous improvement.</li>
<li>Ensure compliance with HSE, labor, and local regulatory standards. </li>
</ol>
<ol>
<li>Support the launch of new DCs or markets, including site selection, setup, and operational readiness.</li>
<li>Partner with Product &amp; Tech teams to design and implement warehouse management systems (WMS) and automation tools.</li>
<li>Champion sustainability and energy efficiency initiatives within operations. </li>
</ol>
What you'll need
<ul>
<li>Bachelor s degree in Engineering, Supply Chain, Operations Management, or related field</li>
<li>8+ years of experience in fulfilment centre or DC operations, ideally within grocery, FMCG, or e-commerce sectors.</li>
<li>Proven experience leading multi-site operations and large teams.</li>
<li>Deep understanding of warehouse processes, lean principles, and demand-driven logistics.</li>
<li>Strong analytical, problem-solving, and stakeholder management skills.</li>
<li>Excellent communication and leadership abilities.</li>
<li>Tech-savvy mindset; experience with WMS, OMS, and BI tools (e.g., Tableau, Power BI, SQL) preferred.</li>
</ul>

</div>

Senior DC Operations Manager

Join careem and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.