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CatDogMail Pet Supplies & E-Commerce Ltd.

Job SummaryCatDogMail Pet Supplies &amp; E-Commerce Ltd. is seeking a friendly and customer-focused Customer Support Representative to join our team in Muscat. The successful candidate will assist customers with inquiries, orders, and product information, ensuring a positive and engaging customer experience. This role is ideal for individuals who enjoy working in e-commerce and have a passion for pets.Responsibilities<ul><li>Respond to customer inquiries via email, chat, and phone</li><li>Provide accurate information about pet products, orders, and services</li><li>Handle customer complaints and resolve issues in a timely manner</li><li>Assist with order tracking, returns, and exchanges</li><li>Maintain records of customer interactions and transactions</li><li>Coordinate with warehouse and delivery teams for order fulfillment</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements / Qualifications<ul><li>Previous experience in customer service or support roles preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities with a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with online platforms</li><li>Interest in pets and pet care is an advantage</li><li>Fluency in English (Arabic is an advantage)</li><li>Must be based in Oman or willing to relocate</li></ul>Compensation and BenefitsSalary: OMR 350 &ndash; OMR 600 per month (depending on experience)Benefits:<ul><li>Paid annual leave</li><li>End-of-service benefits as per Oman Labor Law</li><li>Training and development opportunities</li><li>Friendly and pet-focused work environment</li><li>Career growth opportunities in e-commerce</li></ul>Application ProcessInterested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in pet-related products or services.Only shortlisted candidates will be contacted.Job Type: Full-timePay: RO350.000 - RO600.000 per monthWork Location: In person

Customer Support Representative

Join CatDogMail Pet Supplies & E-Commerce Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CatDogMail Pet Supplies & E-Commerce Ltd.

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Customer Support Representative