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CCM Specialty & Neurology

Front Desk Receptionist (Primarily Remote &ndash; 80% Remote / 20% In-Clinic)Specialty Neurology Clinic &ndash; Bellevue, WAWe are seeking a professional, friendly, and highly organized Front Desk Receptionist to support our specialty neurology clinic and affiliated providers. This position can primarily remote, with in-clinic responsibilities at our Bellevue location.Initial training will be conducted onsite tull-time in Bellevue.This role is ideal for someone who enjoys patient interaction, thrives in a structured environment, and can work independently while maintaining excellent communication with providers and staff.Primarily you will be handling:<ul><li>Answering incoming phone calls with professional phone etiquette</li><li>Managing appointment scheduling and provider calendars</li><li>Responding to patient inquiries via phone and email</li><li>Coordinating referrals and outside provider communications</li><li>Assisting with insurance verification and prior authorizations</li><li>Managing incoming/outgoing communications</li><li>Supporting EMR documentation and administrative workflows</li></ul>The ideal candidate is responsive, organized, and comfortable handling a high volume of calls while working independently from home.In-Clinic ResponsibilitiesWhen onsite, responsibilities include:<ul><li>Greeting patients warmly and professionally</li><li>Managing front desk check-in and check-out</li><li>Collecting and verifying patient information and insurance details</li><li>Coordinating clinic flow with providers and medical assistants</li><li>Assisting with light room turnover to ensure readiness</li><li>Supporting overall clinic operations</li></ul>Training Provided<ul><li>EMR system training -- you will learn how to manage three different EMR systems (EPIC, Athena, &amp; Polaris)</li><li>Different clinic with different EMR system</li><li>Phone and front desk communication standards</li><li>Referral and insurance workflow training</li><li>Prior authorization basics</li><li>Clinic workflow and provider coordination</li></ul>QualificationsRequired<ul><li>Excellent verbal and written communication skills</li><li>Professional phone presence</li><li>Strong organizational and multitasking abilities</li><li>Reliable internet connection for remote work</li><li>Ability to work independently and responsibly</li><li>Detail-oriented and dependable</li></ul>Preferred<ul><li>Bachelor&rsquo;s degree</li><li>Prior medical office or specialty clinic experience</li><li>Experience with EMR systems</li><li>Knowledge of insurance verification and referral processes</li></ul>Ideal Candidate<ul><li>Friendly, calm, and patient-focused</li><li>Highly organized and efficient</li><li>Comfortable balancing remote administrative work with occasional in-clinic duties</li><li>Able to maintain confidentiality and professionalism</li><li>Interested in long-term growth in a specialty medical setting</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $22.00 per hourWork Location: Hybrid remote in Bellevue, WA 98004

Front Desk Receptionist

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CCM Specialty & Neurology

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Front Desk Receptionist