Front Desk Receptionist

Front Desk Receptionist (Primarily Remote – 80% Remote / 20% In-Clinic)

Specialty Neurology Clinic – Bellevue, WA

We are seeking a professional, friendly, and highly organized Front Desk Receptionist to support our specialty neurology clinic and affiliated providers. This position can primarily remote, with in-clinic responsibilities at our Bellevue location.

Initial training will be conducted onsite tull-time in Bellevue.

This role is ideal for someone who enjoys patient interaction, thrives in a structured environment, and can work independently while maintaining excellent communication with providers and staff.

Primarily you will be handling:

• Answering incoming phone calls with professional phone etiquette
• Managing appointment scheduling and provider calendars
• Responding to patient inquiries via phone and email
• Coordinating referrals and outside provider communications
• Assisting with insurance verification and prior authorizations
• Managing incoming/outgoing communications
• Supporting EMR documentation and administrative workflows

The ideal candidate is responsive, organized, and comfortable handling a high volume of calls while working independently from home.

In-Clinic Responsibilities

When onsite, responsibilities include:

• Greeting patients warmly and professionally
• Managing front desk check-in and check-out
• Collecting and verifying patient information and insurance details
• Coordinating clinic flow with providers and medical assistants
• Assisting with light room turnover to ensure readiness
• Supporting overall clinic operations

Training Provided

• EMR system training -- you will learn how to manage three different EMR systems (EPIC, Athena, & Polaris)
• Different clinic with different EMR system
• Phone and front desk communication standards
• Referral and insurance workflow training
• Prior authorization basics
• Clinic workflow and provider coordination

Qualifications

Required

• Excellent verbal and written communication skills
• Professional phone presence
• Strong organizational and multitasking abilities
• Reliable internet connection for remote work
• Ability to work independently and responsibly
• Detail-oriented and dependable

Preferred

• Bachelor’s degree
• Prior medical office or specialty clinic experience
• Experience with EMR systems
• Knowledge of insurance verification and referral processes

Ideal Candidate

• Friendly, calm, and patient-focused
• Highly organized and efficient
• Comfortable balancing remote administrative work with occasional in-clinic duties
• Able to maintain confidentiality and professionalism
• Interested in long-term growth in a specialty medical setting

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Work Location: Hybrid remote in Bellevue, WA 98004