Qureos Mentor

Chattanooga Area Regional Transportation Authority (CARTA)

Job DescriptionJob Title: Demand Response Dispatcher Department: CAV Status: Part-Time Reports To: Cara-A-Van Manager Location: Chattanooga, Tennessee Company: CARTA (Chattanooga Area Regional Transportation Authority)Summary:The Demand Response Operations Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching Care-a-Van and CARTA Go vehicles in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Operations Dispatcher is a representative of frontline leadership at CARTA.Essential Duties and Responsibilities:1. Eligibility Determination:&middot; Leads and directs Care-a-Van and CARTA Go Operators, accountable based on assigned workstation duties and tasks.&middot; Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.&middot; Diligently monitors Care-a-Van and CARTA Go vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.&middot; Meets with the Department Director on a regular basis to discuss KPI&rsquo;s goals and objectives for the department, and ensure that goals are being met or exceeded.&middot; Promotes a teamwork environment, and effective communication between all Dispatchers, Road Supervisors, and Operators.&middot; Coordinate problem resolution among Operators, Supervisors, and Public.&middot; Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.&middot; Influences positive employee morale and quality customer service.&middot; Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools.&middot; Documents service disruption issues utilizing the dispatch log.&middot; Ensures accurate assignment of vehicles and Operators within multiple systems.&middot; Ability to follow Agency policies and procedures.&middot; Other duties as assigned or requested by the department Director.Education and/or Experience:&middot; High School Diploma or equivalent.&middot; (2) years of related experience in a Paratransit or Demand Response environment preferred.&middot; Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.&middot; Possesses strong knowledge of the grater Chattanooga area.&middot; Knowledge of routing software systems such as Via and Trapeze.Work Environment:<ul><li>Office-based environment.</li><li>Requires extended periods of sitting, computer, and phone use.</li><li>Must maintain professional appearance and conduct.</li></ul>CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.Job Type: Part-timePay: $21.65 per hourExperience:<ul><li>Dispatching: 2 years (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li></ul>Work Location: In person

Demand Response Dispatcher (Part-Time)

Join Chattanooga Area Regional Transportation Authority (CARTA) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chattanooga Area Regional Transportation Authority (CARTA)

ABOUT_COMPANY

Demand Response Dispatcher (Part-Time)