Demand Response Dispatcher (Part-Time)

Job Description

Job Title: Demand Response Dispatcher
Department: CAV
Status: Part-Time
Reports To: Cara-A-Van Manager
Location: Chattanooga, Tennessee
Company: CARTA (Chattanooga Area Regional Transportation Authority)

Summary:

The Demand Response Operations Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching Care-a-Van and CARTA Go vehicles in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Operations Dispatcher is a representative of frontline leadership at CARTA.

Essential Duties and Responsibilities:

1. Eligibility Determination:

· Leads and directs Care-a-Van and CARTA Go Operators, accountable based on assigned workstation duties and tasks.

· Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.

· Diligently monitors Care-a-Van and CARTA Go vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.

· Meets with the Department Director on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.

· Promotes a teamwork environment, and effective communication between all Dispatchers, Road Supervisors, and Operators.

· Coordinate problem resolution among Operators, Supervisors, and Public.

· Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.

· Influences positive employee morale and quality customer service.

· Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools.

· Documents service disruption issues utilizing the dispatch log.

· Ensures accurate assignment of vehicles and Operators within multiple systems.

· Ability to follow Agency policies and procedures.

· Other duties as assigned or requested by the department Director.

Education and/or Experience:

· High School Diploma or equivalent.

· (2) years of related experience in a Paratransit or Demand Response environment preferred.

· Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.

· Possesses strong knowledge of the grater Chattanooga area.

· Knowledge of routing software systems such as Via and Trapeze.

Work Environment:

• Office-based environment.
• Requires extended periods of sitting, computer, and phone use.
• Must maintain professional appearance and conduct.

CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.

Job Type: Part-time

Pay: $21.65 per hour

Experience:

• Dispatching: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person