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Chicology

**Operations Analyst**The Operations Analyst is a detail-oriented, analytical professional responsible for developing, documenting, and continuously improving Standard Operating Procedures (SOPs) across the fulfillment operation. This role acts as a critical bridge between departments&mdash;Order Processing, Accounting, and Warehouse&mdash;ensuring seamless communication, data-driven insights, and efficient end-to-end workflows that eliminate bottlenecks and drive operational excellence.**Duties &amp; Responsibilities**- Create, update, and maintain comprehensive SOPs for all fulfillment processes, ensuring clarity, consistency, and alignment with company standards.- Collaborate closely with Order Processing, Accounting, and Warehouse teams to gather feedback, identify inefficiencies, and implement process improvements that reduce downtime and enhance productivity.- Analyze operational data and workflows across departments to pinpoint bottlenecks, recommend solutions, and support cross-functional coordination.- Develop and track key performance indicators (KPIs) related to fulfillment accuracy, cycle times, and cost efficiency; prepare clear reports and presentations for leadership.- Facilitate regular communication and meetings between departments to align on priorities, resolve issues, and ensure smooth handoffs.- Support quality control initiatives by documenting best practices and training teams on new or revised SOPs.- Assist with inventory reconciliation, order accuracy audits, and continuous improvement projects using data and team input.**Qualifications &amp; Skills**- Exceptional verbal and written communication skills with the ability to explain complex processes clearly to diverse teams.- Strong analytical and critical-thinking abilities, with a proactive approach to identifying and solving workflow challenges.- Proficient in computer applications, Excel, and/or business systems.- Excellent organizational skills and attention to detail.**Education &amp; Experience**- Experience in operations analysis, process improvement, or a similar role within warehousing, fulfillment, logistics, or 3PL environments.- Proven track record of creating or optimizing SOPs and driving cross-functional collaboration.- Bachelor&rsquo;s in Business, Operations, Supply Chain, Logistics, or a related field (preferred but not required).This position is ideal for someone who thrives on making operations run smoother through clear documentation, strong interdepartmental communication, and practical problem-solving. If you&rsquo;re ready to help build efficient fulfillment systems that keep every department moving forward without bottlenecks, we&rsquo;d love to hear from you.Pay: $55,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Warehouse Operations Analyst

Join Chicology and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chicology

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Warehouse Operations Analyst