Warehouse Operations Analyst

**Operations Analyst**

The Operations Analyst is a detail-oriented, analytical professional responsible for developing, documenting, and continuously improving Standard Operating Procedures (SOPs) across the fulfillment operation. This role acts as a critical bridge between departments—Order Processing, Accounting, and Warehouse—ensuring seamless communication, data-driven insights, and efficient end-to-end workflows that eliminate bottlenecks and drive operational excellence.

**Duties & Responsibilities**

- Create, update, and maintain comprehensive SOPs for all fulfillment processes, ensuring clarity, consistency, and alignment with company standards.

- Collaborate closely with Order Processing, Accounting, and Warehouse teams to gather feedback, identify inefficiencies, and implement process improvements that reduce downtime and enhance productivity.

- Analyze operational data and workflows across departments to pinpoint bottlenecks, recommend solutions, and support cross-functional coordination.

- Develop and track key performance indicators (KPIs) related to fulfillment accuracy, cycle times, and cost efficiency; prepare clear reports and presentations for leadership.

- Facilitate regular communication and meetings between departments to align on priorities, resolve issues, and ensure smooth handoffs.

- Support quality control initiatives by documenting best practices and training teams on new or revised SOPs.

- Assist with inventory reconciliation, order accuracy audits, and continuous improvement projects using data and team input.

**Qualifications & Skills**

- Exceptional verbal and written communication skills with the ability to explain complex processes clearly to diverse teams.

- Strong analytical and critical-thinking abilities, with a proactive approach to identifying and solving workflow challenges.

- Proficient in computer applications, Excel, and/or business systems.

- Excellent organizational skills and attention to detail.

**Education & Experience**

- Experience in operations analysis, process improvement, or a similar role within warehousing, fulfillment, logistics, or 3PL environments.

- Proven track record of creating or optimizing SOPs and driving cross-functional collaboration.

- Bachelor’s in Business, Operations, Supply Chain, Logistics, or a related field (preferred but not required).

This position is ideal for someone who thrives on making operations run smoother through clear documentation, strong interdepartmental communication, and practical problem-solving. If you’re ready to help build efficient fulfillment systems that keep every department moving forward without bottlenecks, we’d love to hear from you.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person