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Chip Control Auto Glass

Full Time - Customer Service RepresentativeLocally owned small business since 2002!Serious inquiries only, PLEASE APPLY IN PERSON! NO PHONE CALLS PLEASE! Customer service experience required!You must be willing to learn and grow within a fast-paced company. This position may require working at the Copperas Cove store at times.This position requires a mature and experienced individual with exceptional customer service and a &ldquo;can do attitude&rdquo;. You must have a professional and friendly demeanor, outstanding communication skills, excellent organization skills, basic knowledge of computers and telephones. You must have a valid driver&rsquo;s license with a good driving record.Job description<ul><li>Assisting customers with quotes, scheduling and questions as they arrive to our locations, including phone calls and online leads.</li><li>Audit and complete customer invoices</li><li>Accept payments from customers and technicians</li><li>Initiate and coordinate insurance claims, third party services, fleet vehicles</li><li>Cleaning of office and bathroom daily</li><li>Inventory of supplies</li><li>Restocking beverage and snack center</li><li>Communicating with technicians on customer jobs</li><li>Learn to recognize a repairable windshield chip vs a replacement</li><li>Educate customers on warranty and after care information related to services received</li><li>Glass inventory/verify part delivery for jobs at assigned location</li><li>Label glass and accessory parts (for new jobs and/or returns)</li></ul>Skills that are necessary<ul><li>Excellent Customer Service Experience</li><li>Clear verbal and written communication</li><li>Detail oriented</li><li>Tech savvy (we utilize an online glass program)</li><li>Extreme organization</li><li>Leadership and drive</li><li>Pride in the work you do</li><li>Reliable attendance and punctuality</li><li>Maturity and honesty</li><li>Ability to multitask</li><li>Always maintain a positive and professional attitude with customers and co-workers</li></ul>Skills that are a plus, but not necessary<ul><li>Bilingual</li><li>Automotive knowledge</li></ul>Thank you for your interest!PLEASE APPLY IN PERSON! NO PHONE CALLS PLEASE! 2519 E. Business 190 - Copperas Cove, TX 76522Job Type: Full-timePay: $14.00 - $16.00 per hourBenefits:<ul><li>Paid time off</li></ul>Shift:<ul><li>8 hour shift</li><li>Day shift</li></ul>Application Question(s):<ul><li>What will you bring to our team?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Copperas Cove, TX 76522 (Required)</li></ul>Work Location: In person

Front Desk CSR - Customer Service Representative

Join Chip Control Auto Glass and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chip Control Auto Glass

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Front Desk CSR - Customer Service Representative