Qureos Mentor

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>Job Title: Omnichannel Analyst, Project &amp; Operations
</p><p>Reports to: Director of Omnichannel
</p><p>Job Purpose:
</p><p>The Omnichannel Analyst, Project &amp; Operations will play a key role in supporting the growth and excellence of Dior&rsquo;s Omnichannel services across the Americas. This position combines reporting &amp; analysis, project coordination, and operational support to ensure a seamless client journey across all touchpoints.
</p><p>Working closely with boutiques, regional teams, supply chain, Client Service Center, IT, and Central in Paris, the Analyst will monitor performance, coordinate rollouts, and ensure the successful execution of Dior&rsquo;s Omnichannel strategy.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p>Omnichannel Reports &amp; Analytics
</p><ul><li>Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams.
</li><li>Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
</li><li>Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
</li>Conduct competitive benchmarking and market research to identify opportunities.<br>
<li>
</li></ul><p></p><p>Project &amp; Operations Support
</p><ul><li>Implement Inventory control updates based on inventory ownership, marketing calendar, key launches, product lifecycles and overall Merchandising Guidelines as well as ad hoc Business decisions (holidays cut-offs, etc.)
</li></ul><ul><li>Support the execution of Omnichannel projects, from pilot to rollout and hyper care.
</li><li>Assist with User Acceptance Testing (UAT) for new services, including payments, checkout, and logistics workflows.
</li><li>Help document and maintain Standard Operating Procedures (SOPs) for Omnichannel services (order management, returns/refunds, packaging &amp; delivery).
</li><li>Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.
</li></ul>Be the main point of contact for expert opinion on product sourcing of eCommerce and Omnichannel orders.<br>
<ul><li>
</li></ul><p></p><p>Cross-Functional Collaboration
</p><ul><li>Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers.
</li><li>Collaborate with IT, Supply Chain, Retail Operations, Client Service Center and Paris HQ teams to follow up on issues and deliver solutions.
</li>Provide operational support during peak seasons and new boutique openings.<br>
<li>
</li></ul><p></p><p>Presentations &amp; Reviews
</p><ul><li>Prepare and support executive presentations (business reviews, performance analysis,&hellip;).
</li><li>Provide data-driven recommendations to management and cross-functional teams.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p>Skills &amp; Competencies
</p><ul><li>Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
</li><li>Strong analytical and problem-solving skills with attention to detail.
</li><li>Knowledge of retail operations, e-commerce, or omnichannel processes.
</li>Excellent communication and organizational skills, with ability to manage multiple priorities.<br>
<li>
</li></ul><p></p><p>Experience
</p><ul><li>Minimum 4-5 years of professional experience in project management, retail operations, or performance analysis.
</li><li>Previous experience in luxury retail, e-commerce, or omnichannel projects preferred.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p>The selected candidate will be offered a salary within the range of $80,000 &ndash; $90,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate&rsquo;s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.<br>
</p><p></p><p>ADDITIONAL INFORMATION
</p><p>Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering &quot;metiers d&rsquo;art&rdquo;. Our Maison is a destination for sustainable growth &amp; success where we shape the future of our Talents in a positive, authentic &amp; generous environment. We bloom &amp; deliver excellence with passion, determination, courage &amp; optimism to offer meaningful &amp; daring codes.<br>
</p><p></p><p>Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.<br>
</p><p></p><p>Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Omnichannel Analyst, Project & Operations

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p><b>JOB TITLE: </b>Human Resources Manager, Corporate &amp; Client Services Center
</p><p><b>REPORTS TO: </b>Director, Human Resources - US
</p><p><b>JOB PURPOSE:
</b></p><p>Based in both the Client Services Center in Jersey City, NJ and the Corporate Office in New York, NY, the Human Resources Manager performs a wide variety of duties throughout the employee lifecycle ensuring that all is handled confidentiality with tact and maturity. This individual should have strong interpersonal skills coupled with strong initiative, independent judgement and possess strong analytical and organizational skills. This role will work closely with the Senior Director, Client Services Center and Corporate Partners.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>GENERALIST ADMINISTRATION:
</b></p><ul><li>Implement Human Resources policies regarding administration, benefits, compensation, etc.
</li><li>Review processes and policies and make proposals for improvement as necessary
</li><li>Manage employee relations cases in partnership with legal department
</li><li>Streamline processes for efficiency ensure accurate results
</li><li>Lead Next Generation talent programs, aligning with organizational goals and talent needs.
</li><li>Support various HR projects and initiatives as needed.
</li></ul><p><b>TALENT ACQUISITION:
</b></p><ul><li>Handle all of the Full life-cycle recruitment for Client Services Center roles
</li><li>Continually identify, interview and pipeline strong talent to join the Client Services Center
</li><li>Ensure a qualitative recruitment validation process
</li><li>Schedule and conduct virtual or in person interviews, coordinate additional interview schedules, conduct reference check, extension of offers and follow-up to candidates
</li><li>Ensure background checks are complete
</li></ul><p><b>Compensation &amp; Benefits:
</b></p><ul><li>Monitor compliance with all federal and state wage and hour regulations and make recommendations to meet the requirements
</li><li>Manage ICR process for Client Services Center
</li><li>Partner with HR controller in the staff cost budget planning
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Skills and Competencies:
</b></p><ul><li>Ability to prioritize and multi-task in a highly complex work environment
</li><li>Ability to take initiative and work independently at times
</li><li>Ability to maintain confidentiality and to exercise discretion and professionalism with sensitive information
</li><li>Ability to organize and keep track of important documents
</li><li>Ability to deliver information in a clear, concise manner
</li>Ability to communicate effectively by phone and in person<br>
<li>
</li></ul><p></p><p><b>REQUIREMENTS:
</b></p><ul><li>At least 5 years of relevant experience
</li><li>Bachelor&rsquo;s Degree preferred
</li><li>Strong knowledge of US labor laws, compensation, benefits and payroll
</li><li>Occasional travel may be required
</li><li>Excellent written and verbal communication skills
</li><li>Strong planning, organizational, and analytical skills
</li><li>Excel, PowerPoint and Microsoft Word
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p>The selected candidate will be offered a salary within the range of $110,000-$120,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate&rsquo;s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.<br>
</p><p></p><p>ADDITIONAL INFORMATION
</p><p>Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering &quot;metiers d&rsquo;art&rdquo;. Our Maison is a destination for sustainable growth &amp; success where we shape the future of our Talents in a positive, authentic &amp; generous environment. We bloom &amp; deliver excellence with passion, determination, courage &amp; optimism to offer meaningful &amp; daring codes.<br>
</p><p></p><p>Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.<br>
</p><p></p><p>Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
</p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Human Resources Manager, Corporate & Client Services Center

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>Do you wish to join the House of Dreams?
</p><p>In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
</p><p>You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
</p><p>This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
</p><p><i>Create Passionately
</i></p><p><i>Craft together with joy
</i></p><p><i>Excel for ultimate luxury
</i></p><p><i>Lead with audacity
</i></p><p><i>Cultivate Triumphant inclusivity
</i></p><p><i>Commit and act to re-enchant the world.
</i></p><p><b><i>Design your dreams with Dior.
</i></b></p><p>We are seeking a visionary and strategic Regional <b>Client Development Manager </b>for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey and India (9 markets). Reporting to the Regional Head of Omnichannel, this position will be central to leading the evolution of our client development strategies, driving engagement and loyalty. The successful candidate will shape our CRM vision by developing data-driven strategies, optimizing automated client journeys, and fostering personalized relationships.
</p><p>The role requires a proactive leader with a keen understanding of luxury consumer behavior and strong collaborative skills with e-business, retail, and marketing teams to ensure seamless omnichannel integration, an elevated client experience, and maximized lifetime value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li><b>CRM Strategy &amp; Development:
</b></li><li><ul><li>Define and implement the regional CRM strategy across 9 markets, ensuring seamless alignment with global brand vision and long-term objectives.
</li><li>Establish annual CRM targets on strategic KPIs for each market, considering local specificities and market maturity, and ensuring alignment with regional and global strategic goals.
</li><li>Develop and manage the regional CRM projects roadmap, encompassing loyalty programs, client segmentation, NPS frameworks, and data-driven clienteling use cases.
</li><li>Collaborate closely with e-business and retail teams to integrate CRM strategies within the broader omnichannel framework, optimizing client engagement across digital and physical ecosystems.
</li><li>Strategically manage and own the regional CRM budget
</li></ul></li></ul><ul><li><b>Loyalty Program &amp; Engagement:
</b></li><li><ul><li>Lead the regional evolution and performance monitoring of the Loyalty Program, continuously seeking to enhance client engagement, foster loyalty, and strengthen retention.
</li><li>Collaborate with regional marketing teams to define strategic guidelines for Point-of-Sale (POS) and Very Important Customer (VIC) events.
</li><li>Support markets in event execution by ensuring precise client targeting, overseeing invitation strategies, and maintaining a consistent tone of voice in line with Dior luxury standards.
</li><li>Define regional guidelines and forecasts for CRM gifting and Gift With Purchase (GWP) initiatives.
</li></ul></li></ul><ul><li><b>CRM Communications &amp; Activations :
</b></li><li><ul><li>Define and oversee the regional CRM communication plan across key touchpoints, including email, clienteling, WhatsApp, events, and loyalty activations.
</li><li>Orchestrate and continuously enhance automated CRM journeys and communication flows, meticulously adapting strategies and content to distinct client segments and purchasing behaviors (e.g., e-commerce, boutique, omnichannel) to maximize client lifetime value.
</li><li>Partner with global CRM teams at HQ to ensure strategic alignment and facilitate the sharing of best practices.
</li><li>Coordinate impactful CRM initiatives with regional marketing teams to support major product launches and commercial moments.
</li><li>Establish and monitor action plans with markets to ensure the effective execution of the regional CRM strategy.
</li></ul></li></ul><ul><li><b>Performance Monitoring &amp; Trainings:
</b></li><li><ul><li>Produce comprehensive monthly regional CRM performance scorecards for management and local markets, diligently monitoring key performance indicators (KPIs) and proactively identifying opportunities for continuous improvement.
</li><li>Deliver effective CRM training sessions to local teams through in-person and virtual formats to drive performance on the KPIs.
</li><li>Prepare and deliver compelling CRM business reviews for top management, providing strategic recommendations.
</li></ul></li></ul><ul><li><b>Team Leadership &amp; Development:
</b></li><li><ul><li>Manage and develop a CRM team of three (regional direct report, UAE indirect report, KSA indirect report), fostering strong collaboration and supporting their professional growth.
</li></ul></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field.
</li><li>Proven experience (5+ years) in CRM management, preferably within the luxury retail or beauty industry.
</li><li>Demonstrated experience in developing and executing regional CRM strategies.
</li><li>Strong understanding of client segmentation, loyalty programs, and data-driven clienteling.
</li><li>Excellent analytical skills with the ability to interpret data and drive actionable insights.
</li><li>Exceptional communication, presentation, and interpersonal skills.
</li><li>Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
</li><li>Experience managing and developing a team.
</li><li>Fluency in English is required; Arabic and/or French is a strong asset.
</li></ul></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p><i>Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
</i></p><p><i>At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
</i></p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>PARFUMS CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies&rsquo; style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to &ldquo;leave a trail of desire in a woman&rsquo;s wake&rdquo;. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
<br>
The current-day trustees of this legendary expertise &ndash; Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup &ndash; are the heirs to Christian Dior&rsquo;s perfectionism. The worldwide renown of the House&rsquo;s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.</div></div></div></div></div></div></div><p></p>

Client Development Manager

Join Christian Dior and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Christian Dior

About Company

Omnichannel Analyst, Project & Operations

Human Resources Manager, Corporate & Client Services Center

Client Development Manager