Qureos Mentor

Christus Health

Description Summary:The Director of Laboratory Services is responsible for organizing, planning, directing, evaluating, and providing general oversight for all laboratory operations. Provides essential leadership and administrative support to department associates. Ensures standards of care are consistent with System's Mission and all regulatory requirements. Works closely with senior leadership and departmental associates to facilitate the progressive achievement of the department's goals. Promotes the development of associates and process improvement initiatives to maintain quality, cost-effective services, and patient, physician, and associate satisfaction.Interacts with all Hospital departments, including Administration, to plan, implement, and coordinate activities involving patients, employees, and physicians; interacts with physicians to implement new tests and systems to improve existing departmental services.Responsibilities:<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>Customer Service - Responsible for all departmental and staff customer service initiatives. This position will be key in improving and maintaining associate morale and retention rates, decreasing turnover.</li><li>Personnel - Responsible for the management (oversight) of all departmental associates. Performs decision-making processes regarding the hiring, disciplinary action, and terminating of departmental associates. Will be responsible for overseeing associate evaluations; assuring that time and attendance is completed accurately; assisting with associate staffing/scheduling and PTO requests; will help oversee education, to ensure that all associate education is in compliance with best practice standards; will conduct timely associate communication to ensure associates are well educated.</li><li>Capital and Operating Expense - Will work in collaboration with Administration and Finance to prepare annual capital and operational budgets. Will be responsible for maintaining expenses and revenue within the established fiscal year budget for all departments under directorship. Reviews rates and procedure codes and supervises the processing, billing, and review of laboratory testing. </li><li>Performance Improvement and Quality Management - Responsible for monitoring and/or overseeing that all QC programs; including proficiency testing, review, and correction of deficiencies; responsible for continuous performance improvement; maintains total quality of service at acceptable levels. </li><li>Responsible for management and operations within the Laboratory Service Line in collaboration with the Laboratory Medical Director and System Director of Laboratory Services. Assure compliance with appropriate accrediting agencies such as that CAP, AABB, CLIA, JCAHO, OSHA, etc. Maintains accurate statistics either manually or in the LIS to show productivity, performance indicators, quality management, etc.</li><li>Ensures that all equipment within the Laboratory is functioning properly and ensures that all personnel is educated on proper techniques of operation; verifies that all major equipment repairs have been accomplished; in collaboration with Administration, initiates equipment service contracts.</li><li>Directly responsible for operational policy and procedure development for all related departments under directorship.</li><li>Provides technical expertise regarding problem-solving for all related departments under directorship.</li><li>Performs waived, moderate, and high complexity testing, when needed for all related departments under directorship.</li><li>Serve as a laboratory representative on designated hospital committees as required. (i.e.: Infection Control, Blood Utilization Committee, Quality Management, Safety Committee, etc.)</li></ul>Requirements: Education/Skills<ul><li>Bachelor's Degree in Medical Technology, Medical Laboratory Science or equivalent degree required</li></ul>Experience <ul><li>3-5 years as a Medical Technologist, MLS, CLS, or Equivalent required</li><li>2-3 years of Supervisory experience required</li><li>10 years or greater as a Medical Technologist, MLS, CLS or Equivalent preferred</li><li>Multi-hospital system experience may be preferred in some regions preferred</li></ul>Licenses, Registrations, or Certifications <ul><li>Registered as MT(ASCP) or MLS(ASCP) or CLS(AMT) or equivalent is required</li><li>Licensure as Clinical Laboratory Scientist (CLS) if required by State</li></ul> Work Schedule: 8AM - 5PM Monday-FridayWork Type: Full Time

Director Laboratory Single Site - Lab AdminGeneral - Full Time

Description Summary:Performs a variety of unskilled and semi-skilled duties in the kitchen and/or dining room. Performs such duties as preparing bread and butter, sandwiches, beverages; dishes up salads and desserts; prepares individual servings of cold cereal, fruit juice, salads, etc., as needed. Sets up and delivers food carts or trays to dining room; serves residents; sets up food trays according to diet cards. Places silverware, glassware, and dishes on trays or tables; portions food. Scrapes food from soiled dishes, stacks and transports them to the dish machine area. Carries and disposes of garbage; performs cleaning tasks on equipment, floors, walls and related areas. This description is not intended to be a complete list of duties. Other related duties may be assigned.Responsibilities:<ul><li>Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area</li><li>Maintains required core competencies.</li><li>Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)</li><li>Acts with integrity, honesty and knowledge that promote the culture, values and mission of GCRMC.</li><li>Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating then to the management team.</li><li>Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.</li><li>Conscientiously completes all daily cleaning assignments.</li><li>Adheres to all sanitation procedures.</li><li>Adheres to all established systems and training programs to provide a safe environment. Complies with all OSHA regulations and other local, state and federal regulations.</li><li>Maintains compliance with GCRMC standards of operation. Adheres to GCRMC Business Conduct Policy at all times. Maintains all records and reports to ensure compliance, with all local, state and federal regulations and codes.</li><li>Performs various cleaning activities to maintain department sanitation standards. These may include:</li><li>Scraping, washing, rinsing, sanitizing, and storing all pots, pans, sheet pans, utensils and small equipment,</li><li>Sweeping, mopping, and scrubbing department floors,</li><li>Cleaning Ice machines</li><li>Sets up and maintains assigned work area in a neat, clean, and orderly manner to facilitate efficiency and ensure food safety.</li><li>Provides additional services to enhance customer service.</li><li>Recognizes and adopts activities appropriate to the specific needs of patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population.</li><li>Delivers food carts to certain patient units which require nursing staff to deliver trays.</li><li>Gathers trash for the entire department and removing it to the trash compactor.</li><li>Removing and setting up cafeteria, and Doctor's Dining Room tables and chairs for carpet cleaning and for special catered events.</li></ul>Requirements:<ul><li>High School diploma or equivalent.</li><li>Current American Heart - Basic Life Support (BLS) card.</li><li>Certification: Food Handler certification from an ANSI-accredited organization. (Must have within 30 days of employment).</li><li>Performs related responsibilities as assigned. </li></ul>Work Schedule: 5 Days - 8 HoursWork Type: Full Time

Food and Nutrition Staff I - Cafeteria

Description Summary:The Coordinator Credentialing Senior serves as the first line of defense through the functions of providing for adequate and qualified staff. Under supervision of leadership, the Coordinator Credentialing Senior is responsible for the department. Duties include ensuring compliance with regulatory and accrediting agencies, interpreting standards, and identifying, recommending and implementing changes. This position serves as the liaison between administration and staff on matters such as medical staff credentialing. This includes, but is not limited to, verification of education and training, certification and clinical practice credentials. The Coordinator Credentialing Senior demonstrates leadership through the role of advisor to staff and administration in understanding and applying standards. This position is responsible for developing and maintaining all aspects of the credentialing function. Incumbent will demonstrate broad knowledge of the business and leadership ability to warrant role model status to others with relevant roles within the organization. The Coordinator Credentialing Senior is able to advise the medical staff leadership on matters of priority in an expeditious manner and can instruct them in the responsibilities of their positions with respect to credentialing and help bring them up to date on current issues involving regulatory agencies, clinical privileges, or standards of care. Must demonstrate sufficient empowerment skills to successfully assume and maintain at least one major project as assigned by administration. Assigned projects are strategic in nature and long term in responsibilities. The Credentialing Coordinator Senior should demonstrate strong organizational skills and assertiveness in problem solving.Responsibilities:<ul><li>Responsible for all aspects of credentialing</li><li>Serves as role model and mentor to others in interfacing relevant roles</li><li>Preceptor to others in duties related to credentialing</li><li>Cross trains other staff for major job responsibilities as appropriate for optimum functioning</li><li>Serves as liaison between staff and administration</li><li>Oversees credentialing activities</li><li>Precepts and mentors designated staff personnel</li><li>Coordinates staff with regulators</li><li>May facilitate staff meetings</li><li>May be responsible for the preparation of meetings, including production of agenda, documents for review and for personal review and preparation of staff in advance, as needed to facilitate informed participation.</li><li>May be responsible for accurate and timely recording of meeting minutes.</li><li>Assists staff in enforcing bylaws, rules and regulations, policies and procedures, and identifies /communicates the need for revisions and additions.</li><li>Tracks current licensure required for staff.</li><li>May record and track meeting attendance as required by staff bylaws for maintaining staff status.</li><li>May provide support for staff and administration for Due Process Proceedings by attending hearings and appeals meetings and recording proceedings.</li><li>Tracks monitoring/proctoring documentation necessary for the granting of special or new privileges to staff.</li><li>Updates the database for the credentials, and keeps computer system current.</li><li>May help coordinate staff functions</li><li>Follows the CHRISTUS Guidelines related to the Health Insurance Portability and Protected Health Information ACT (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).</li><li>Collaborate with all other departments as appropriate and required to facilitate the completion of tasks/goals.</li><li>Responsible for all aspects of compliance with the standards of credentialing and accrediting bodies.</li><li>Communication, Coordination, Collaboration with all customers, internal and external</li><li>Responsible for at least one major project that contributes to the strategic initiatives of the department.</li><li>Serves as Liaison to staff in matters of credentialing and related issues.</li><li>Manages projects and timelines to achieve highest quality work within allotted period.</li></ul>Requirements:<ul><li>High School Diploma Required</li><li>3 Years Related Experience Preferred</li><li>Certified Provider Credentialing Specialist (CPCS) or Certified Medical Staff Coordinator (CMSC) Preferred</li></ul>Work Schedule: 5 Days - 8 HoursWork Type: Full Time

Coordinator Credentialing Senior - Credentialing

Description Summary:The System Administrator Senior is responsible for technical leadership in support of core network services, such as email, anti-virus, application deployment, data delivery, server hardware and operating systems, directory services, network printing, backup and recovery services, and others. The Enterprise System Administrator III is expected to remain current on developments in advancements related to area responsibilities. In addition, analytical and problem solving skills are critical to troubleshooting and resolving problems. The Enterprise System Administrator III is responsible for delivering high quality cost-effective solutions to all levels of users and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.Responsibilities:<ul><li>Demonstrate strong knowledge and troubleshooting skills in all of the following: email (including related IP services such as DNS and SMTP); enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and others</li><li>Demonstrate strong knowledge and troubleshooting skills in all of the following: enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client/server applications, and enterprise backup and recovery systems</li><li>Demonstrate exceptional customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors</li><li>Identify and manage complex problems and issues with assigned systems</li><li>Utilize standard and ad-hoc procedures to perform problem resolution for system</li><li>Use appropriate tools to track and report problem status and escalate in a timely manner</li><li>Produce and maintain technical documentation on the assigned systems</li><li>Document and update telecommunications and networking technical standards and procedures</li><li>Maintain data in network management for accuracy</li><li>Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system</li><li>Manage complex level internal projects including tasks, deadlines and reporting</li><li>Participate in departmental programs that promote and deliver exceptional customer service</li><li>Follow established policies, procedures and standards defined by the department</li><li>Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams</li><li>Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety</li><li>Identify and resolve or escalate any issues or violations to management and other groups, as needed</li><li>Maintain a clean, organized and safe work environment</li><li>Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies</li><li>Assist other IM teams by providing second level support and guidance</li><li>Participate in after-hours technical support by rotating call schedule on a regular basis</li><li>Perform other duties as assigned by management or designee</li></ul>Requirements:<ul><li>High School Diploma</li></ul>Work Schedule: 5 Days - 8 HoursWork Type: Full Time

Senior ServiceNow Administrator

Description POSITION SUMMARY: Responsible for performing billing, collections and reimbursement services of claims and duties of the hospital business office. In doing so, ensures that all claims billed and collected meet all government-mandated procedures for Integrity and Compliance. Requirements EDUCATION: HS Diploma or equivalency requiredCERTIFICATION/LICENSES: None requiredSKILLS: <ul><li>Must have good verbal and written communication skills in order to present and explain information to internal and external customers</li><li>Ability to write letters using proper English, grammar, spelling, vocabulary, and punctuation</li><li>Must have practical experience with Adobe, Word, Excel and Microsoft Outlook applications. Also, any other computer applications related to the work (document imaging systems, Organizational Share Point, Revenue Cycle systems) </li><li>Must have ability to make independent decisions that are generally guided by established procedures.</li><li>Must have a desire to learn ethical and compliant business practices. </li><li>Must be able to handle sensitive, stressful and confidential situations and account information. </li><li>Must have excellent keyboarding and 10-key skill-set.</li><li>Must have knowledge to perform functions requiring the use of the Internet.</li><li>Willingness and ability to learn new task.</li><li>Understanding of alternative Business Office financial resources</li><li>Ability to provide information and/or recommendations related to sources of recovery</li><li>Knowledge of general hospital A/R accounts</li></ul><ul><li>GENERAL/ORGANIZATIONAL COMPETENCIES: </li></ul><ul><li>Quality/Compliance: Achieves a standard of excellence with work processes and outcomes, honoring Organizational policies and all regulatory requirements.</li><li>Customer focus: Strives for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the patient, family member or customer rather than our department or organization.</li><li>Safety Mindset: Promptly reports or corrects any unsafe condition. Records/reports the need for service maintenance or repair of equipment and removes any faulty equipment from service.</li><li>Communication: Balances listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.</li><li>Collegiality: Is helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.</li><li>Initiative: Takes ownership of the work, doing what is needed without being asked, following through</li><li>Efficiency: Plans, manages time well, is on time, is cost conscious, and thinks of better ways to do things.</li><li>Coach-ability: Is receptive to feedback, demonstrates a willingness to learn, and embraces continuous improvement.</li><li>Demonstrates an ability to work in a collaborative manner. </li><li>Diversity: Acknowledges and respects cultural diversity in all interactions. </li></ul>EXPERIENCE: Two years of experience preferred in any of the following: Medicare, Medicaid and/or Commercial Insurance billing, collections, payment and reimbursement verification and/or refunds. College education in business and/or accounting may substitute for experience on a year for year basis up to two years.NATURE OF SUPERVISION: Responsible to: Manager, Business OfficeENVIRONMENT: -Bloodborne pathogen: AWorks in a clean, well-lighted smoke free environment.PHYSICAL REQUIREMENTS: Long periods of sitting, walking. Must be flexible in work schedule. Subject to stressful situations. Extended use of video display terminal and keyboard utilizing sound ergonomic principles. May be required to push, pull or lift up to 20 pounds.

HB Revenue Cycle Business Specialist II/ Patient Account Services / Full-Time

Description Summary:Under the direction of Lead Cook(s) and or Production Manager, prepares and cooks a variety of foods for use throughout the facility in such a manner as to ensure an efficient and profitable food service. Responsibilities:<ul><li>Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area</li><li>Maintains required core competencies.</li><li>Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)</li><li>Acts with integrity, honesty and knowledge that promote the culture, values and mission of GCRMC.</li><li>Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating then to the management team.</li><li>Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.</li><li>Monitors application and enhancement of food production programs following established policies and procedures for processing all department food needs to maintain budgeted, forecasted cost per meal.</li><li>Conscientiously completes all cleaning assignments.</li><li>Measures and mixes ingredients according to recipe, using a variety of kitchen utensils and equipment, such as blenders, mixers, grinders, slicers, and tenderizers, to prepare soups, salads, gravies, desserts, sauces, and casseroles. Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods. Adds seasonings to food during mixing or cooking according to the recipe.</li><li>Observes and tests food being cooked by tasting, smelling, and piercing with thermometer to determine that it is cooked according to standards.</li><li>Carves meat, portions food in serving vessels, adds gravies, sauces, and garnishes serving to complete.</li><li>Studies and follows work schedule. Follows department policies, specifications, and job descriptions.</li><li>Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles.</li><li>Maintains time, temperature, and production needs.</li><li>Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations.</li><li>Recognizes and adopts the appropriate menus and recipes to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population.</li><li>Enforces sanitation standards for unit and enforces systems and training programs to provide a safe working environment.</li><li>Maintains compliance with GCRMC standards of operation. Adheres to GCRMC Business Conduct Policy at all times. Maintains all records and reports to ensure compliance, with all local, state and federal regulations and codes.</li></ul>Requirements:Education<ul><li>High School diploma or equivalent.</li></ul>Experience<ul><li>Performs related responsibilities as assigned.</li></ul>Licenses, Registrations, or Certifications<ul><li>Current American Heart - HeartSaver card.</li><li>Certification: Food Handler certification from an ANSI-accredited organization. (Must have within 30 days of employment).</li></ul>Work Schedule: 5 Days - 8 HoursWork Type: Full Time

Cook - Cafeteria

Description Summary:Director Information Services Imaging Support is a highly motivated and experienced healthcare information services director who will lead the dynamic imaging department. The ideal candidate will possess a strong understanding of medical imaging modalities and experience with various Medical Imaging Software Solutions, including but not limited to Radiology, Cardiology, Maternal Fetal Medicine, Endoscopy, PoCUS, Ophthalmology, and Dentistry. The leader of this team will also possess a proven track record of success in operational leadership and a commitment to providing high-quality patient care. Responsibilities: <ul><li> Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. </li><li> Provide strategic direction and leadership for the information services imaging department, including operations, budget, and personnel oversight. </li><li> Develop and implement departmental policies and procedures to ensure compliance with regulatory standards and best practices. </li><li> Manage the acquisition, maintenance, and utilization of imaging equipment. </li><li> Responsible for team recruitment training and supervising the imaging staff, fostering a positive and collaborative work environment. </li><li> Collaborate with physicians and other healthcare providers to ensure efficient and effective patient care delivery. </li><li> Oversee quality assurance and performance improvement initiatives to enhance patient care, quality, and safety. </li><li> Analyze departmental data and prepare reports to monitor performance and identify areas for improvement. </li><li> Develop strong relationships with stakeholders, including physicians, referring providers, and external vendors. </li><li> Stay up-to-date on advancements in medical imaging technology and best practices. </li><li> Must have excellent communication, interpersonal, and leadership skills. </li><li> Must be able to think strategically and solve problems effectively. </li><li> Must be aware of emerging trends, best practices in Medical Imaging, and evolving regulatory requirements with information services implications. </li><li> Capable of evaluating the needs of the business and presenting solutions along with workflows to information services leadership. </li><li> Work in close partnership with Clinical leaders and the Clinical Excellence Division to standardize solutions, workflows, and practices under the OneCHRISTUS strategy. </li><li> Must commit to patient safety and high-quality care.</li></ul> Job Requirements: Education/Skills<ul><li> Master's degree in healthcare administration, business administration, Information Services, or a related field preferred. </li><li> Bachelor's degree in Technical Management, Business Administration, Healthcare Administration, or Information Services related degree required. </li></ul>Experience<ul><li> 5 years of experience in a leadership role within a healthcare imaging department required. </li></ul>Licenses, Registrations, or Certifications<ul><li> None required.</li></ul>Work Schedule: Work Type: Full Time

Director Imaging Support

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