Urwah Admin

Cigna

Working alongside the IT BSA, documenting business process requirements and business process flow as related to assigned process development or process improvement projects. Document all detailed business requirements within internally approved systems using Scaled Agile Methodology (Composing Epics) Engage with business leads to understanding new project scope, creating scope statements and high-level scope requirements as required for the portfolio and project intake process. Document system integration requirements involving legacy platforms, third party solutions by acting as a liaison between business units and technology teams ensuring clear communication and delivery. Build an extensive knowledge of business operation to analyze current work procedures and practices. Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solutions in compliance with the regulatory standards and enterprise architecture guidelines. Work closely with IT Business Systems Analysts to ensure business processes align with technology solutions. Will participate in some systems analysis design sessions as needed. Work with business stakeholders in the development of user acceptance test cases Work with business stakeholders in the execution of user acceptance testing Monitor, track and report UAT defects while coordinating with the QA test team for defect remediation
Experience/Qualifications Required:
<ul>
 <li>Bachelor s degree in business, finance, information management or a related discipline</li>
 <li>3 years of business analysis work, preferably in insurance or financial services sector.</li>
 <li>Experienced in the analysis and interpretation of business requirements across all aspects of transacting insurance or financial services business.</li>
 <li>Good understanding of UAE insurance market and regulations.</li>
 <li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li>
 <li>Analysis and support of the production of project proposals or business cases.</li>
 <li>Demonstrate a proven understanding of the business process re-engineering.</li>
 <li>Experience creating user acceptance testing documentation and leading UAT</li>
 <li>Must be a self-starter who is able to plan and lead work sessions with little oversight.</li>
 <li>Business Analysis techniques such as process modeling, root cause analysis, data modeling, process mapping and traceability are very desirable.</li>
 <li>Good knowledge and experience in Scaled Agile Framework and Agile overall</li>
</ul>
Skills Required:
<ul>
 <li>Strong communication skills</li>
 <li>Ready to learn new business processes</li>
 <li>Interpersonal skills</li>
 <li>Team working - internal/external</li>
 <li>Customer Focus - internal/external</li>
 <li>Good business/product knowledge</li>
 <li>Organizational skills</li>
 <li>Good time management</li>
 <li>Negotiation skills</li>
 <li>Decision making</li>
 <li>Advanced User of Microsoft applications Word, Excel, Project, Visio</li>
 <li>Experience in usage of Jira, Azure Dev Ops Platforms</li>
 <li>Identification of problems and problems solving</li>
 <li>Knowledge of Scaled Agile framework</li>
 <li>Six sigma certifications would be a plus</li>
 <li>Data analysis and Interpretation</li>
 <li>Critical Thinking</li>
</ul>

Business Analyst

We are on a continuous journey towards better ways of working, focused on delivering better value to our customers and shareholders, sooner, safer, and with happier colleagues. We are expanding our agile teams and are looking for an experienced Agile Coach to join the Agile Centre of Enablement (ACoE). This role is critical to guiding and building agile capabilities across the organization, ensuring teams can maximize the value delivered and transition smoothly to agile methodologies. This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer-centric ways of working across our teams. Key Responsibilities <ul> <li>Provide hands-on coaching to teams and individuals, helping them to understand and excel in agile practices.</li> <li>Facilitate the adoption of agile frameworks and methodologies across the organization.</li> <li>Foster a culture of continuous improvement through regular retrospectives and feedback loops.</li> <li>Facilitate workshops, training sessions, and coaching engagements to build agile capabilities.</li> <li>Encourage the use of metrics and data-driven decision-making to optimize delivery.</li> <li>Promote a customer-centric mindset within teams.</li> <li>Assist with economic decision-making and facilitate capability and feature estimation.</li> <li>Advocate for lean thinking and systems thinking in agile practices.</li> <li>Support the transition from traditional project management to agile methodologies across the enterprise.</li> <li>Foster Lean-Agile learning and provide necessary training to kick off and maintain the transformation.</li> <li>Coach leadership to lead by example and connect them to the voices of employees and suppliers.</li> <li>For clarity, this is not a team level (Scrum Master) coaching role.</li> </ul> Required Skills &amp; Experience <ul> <li>Extensive experience in Agile transition and coaching.</li> <li>Proven track record as an Agile Coach, Scrum Master, or similar role.</li> <li>Strong understanding of agile frameworks (e.g., Scrum, Kanban, SAFe) and agile methodologies.</li> <li>Excellent communication skills with a customer service-oriented approach, and a focus on building relationships with people at all levels of the organization.</li> <li>Experience with Lean Portfolio Management procedures and ceremonies.</li> <li>Demonstrated excellence in leadership ability to engage and motivate in a high-performance culture.</li> <li>Self-directed achiever who identifies opportunities to drive value and takes the lead.</li> <li>SAFe certification or equivalent agile certification preferred.</li> <li>Extensive experience managing software delivery; strong IT application development &amp; leadership background preferred.</li> <li>Experience in leading organizational change from traditional project management to agile methodologies.</li> </ul>

Agile Coach

Learn to assess claims history, medical disclosures, or other relevant data to make informed decisions. Prepare Table of Benefits and inception documents for renewals and new business inceptions. Learn market dynamics; understanding the competition, the environment and clients needs. Support in ensuring UW guidelines meet compliance requirements from a pricing and benefit point of view. Participate in problem solving activities to define problems, identify root causes, suggest solutions for continuous improvements of processes and procedures to work more efficiently and effectively. Utilize and adhere to internal guidelines and procedures to ensure that all assigned work is processed in timely manner and meet compliant standards.

Risk & Underwriter Associate Analyst

Lead and manage strategic marketing projects including new market and segment initiatives. Develop and execute marketing strategies and plans that support business objectives and customer needs. Represent and lead marketing requirements in cross-functional and strategic projects, ensuring alignment with business goals. Collaborate with Heads of Partner Engagement, Brand &amp; Communications, and Social Media to deliver quarterly priorities. Support cross-functional marketing initiatives

Develop the wellness marketing plan and overseeing its implementation across relevant channels and stakeholder groups. Apply structured project management methodologies to ensure timely and high-quality delivery. Contribute to digital marketing strategies and support initiatives involving mobile apps and UX enhancements. Define KPIs and prepare reports to track performance and guide decision-making.

Skills and Capabilities:

<ul>
 <li>Customer Experience Expertise: Proven experience in designing and executing CX programs with measurable impact.</li>
 <li>Marketing Strategy &amp; Planning: Ability to develop and implement strategic marketing plans that drive business growth.</li>
 <li>Project Management: Strong ability to lead and manage complex projects using structured methodologies and tools.</li>
 <li>Cross-Functional Leadership: Ability to represent marketing requirements and influence outcomes in strategic, cross-functional initiatives.</li>
 <li>Stakeholder Management: Ability to build and maintain strong relationships with senior stakeholders across diverse cultures and geographies.</li>
 <li>Data-Driven Mindset: Skilled in collecting, analyzing, and interpreting marketing and customer data to inform strategy.</li>
 <li>Digital &amp; UX Knowledge: Familiarity with digital platforms, mobile apps, and UX principles to support marketing innovation.</li>
 <li>Influencing &amp; Communication: Excellent interpersonal, presentation, and written communication skills.</li>
 <li>Commercial Awareness: Understanding of Cigna s product portfolio and market dynamics.</li>
 <li>Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.</li>
 <li>Performance Focused: Committed to delivering high-quality outcomes within deadlines.</li>
 <li>Reporting &amp; KPI Definition: Ability to define performance metrics and prepare reports to support strategic decisions.</li>
</ul>

Marketing Project & CX Manager

Role Summary:
We are seeking a high-calibre IT Infrastructure Program Delivery Manager to lead and oversee the successful delivery of a large-scale, complex infrastructure program. This role demands strategic leadership, deep technical expertise, and a proven track record in managing multi-million-dollar programs involving cloud-native and hybrid infrastructure solutions.
Key Responsibilities:
<ul>
<li>Program Leadership: Lead end-to-end delivery of a major IT infrastructure program, ensuring alignment with business goals, timelines, budgets, and quality standards.</li>
</ul>
<ul>
<li>Stakeholder Management: Engage and influence senior stakeholders across business units, vendors, and technology teams to ensure program success.</li>
</ul>
<ul>
<li>Governance &amp; Reporting: Establish and maintain robust program governance structures, including steering committees, risk management frameworks, executive reporting, and ensuring compliance with enterprise standards and regulatory requirements.</li>
</ul>
<ul>
<li>Team Management: Lead cross-functional teams (internal and external), ensuring alignment across engineering, operations, and delivery partners.</li>
</ul>
<ul>
<li>Budget &amp; Resource Management: Own program budgets, forecasts, and resource planning, ensuring optimal allocation and cost control.</li>
</ul>
<ul>
<li>Risk &amp; Issue Management: Proactively identify, assess, and mitigate risks and issues that could impact program delivery.</li>
</ul>
<ul>
<li>Change Management: Drive organizational change associated with infrastructure transformation, including communication, training, and adoption strategies.</li>
</ul>
Experience and Skills:
<ul>
<li>Minimum 15 years of experience in IT program delivery, with at least 10 years focused on infrastructure programs.</li>
</ul>
<ul>
<li>Proven success delivering multi-million-dollar, enterprise-scale programs (e.g., cloud migrations, Oracle platforms, network upgrades).</li>
</ul>
<ul>
<li>Deep technical knowledge across multiple domains including Cloud platforms (Azure, AWS, Oracle), networking, storage, virtualization, security, and DevOps.</li>
</ul>
<ul>
<li>Strong command of delivery methodologies: MSP, PRINCE2, PMI, Agile (SAFe), and hybrid models.</li>
</ul>
<ul>
<li>Experience with tools such as JIRA, Confluence, ServiceNow, Tableau, and Microsoft Project.</li>
</ul>
<ul>
<li>Exceptional leadership, communication, and stakeholder engagement skills.</li>
</ul>
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>
<ul>
<li>Relevant certifications (e.g., PMP, ITIL, Agile, TOGAF) are highly desirable.</li>
</ul>
<ul>
<li>Strategic thinker with a hands-on approach to problem-solving.</li>
</ul>
<ul>
<li>Ability to operate in high-pressure environments and manage competing priorities.</li>
</ul>
<ul>
<li>Experience working in regulated industries (e.g., healthcare, finance, government).</li>
</ul>
<ul>
<li>Familiarity with global delivery models and managing distributed global teams.</li>
</ul>

Program Delivery Manager