Qureos Mentor

City of Charlotte, NC

<div>Department: Charlotte Water Department
Salary: $27.50 - $28.19 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America&rsquo;s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:<ul><li>
Attracting and retaining a skilled and diverse workforce</li><li>
Valuing teamwork, openness, accountability, productivity, and employee development</li><li>
Providing all customers with courteous, responsive, accessible, and seamless quality services</li><li>
Taking initiative to identify, analyze, and solve problems</li><li>
Collaborating with stakeholders to make informed decisions</li></ul>
SUMMARY
The Utility AI Interaction Designer Co-op II (Prompt Engineering) supports the design, testing, and continuous improvement of how employees interact with enterprise AI tools across Charlotte Water. Working alongside software developers, business analysts, engineers, operational subject matter experts, and technology leaders, this position helps develop prompt libraries, AI-enabled workflows, knowledge resources, and user guidance that improve productivity while promoting responsible AI adoption. 
 
This role provides hands-on experience with Large Language Models (LLMs), prompt engineering, workflow automation, knowledge management, and human-centered AI design while helping establish Charlotte Water's emerging AI capabilities. As part of the Innovation &amp; Technology team, the intern will contribute to foundational AI initiatives that support responsible AI adoption, workforce enablement, and operational excellence. 
 
Students will work on real-world projects spanning engineering, field operations, water treatment, wastewater treatment, customer service, asset management, GIS, and business operations while gaining practical experience with enterprise AI technologies, digital transformation, and public-sector innovation. 
 
This internship offers a unique opportunity to help shape the future of enterprise AI within a public utility, contributing to foundational capabilities that will influence how AI is adopted across Charlotte Water for years to come.
 
 
This paid Co-op II position will last up to 12 months and works full time (40/hr. week) and is eligible for City benefits.
MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>-Prompt Engineering &amp; AI Interaction Design</li></ul><ul><li>
Design, test, and refine prompts for enterprise AI assistants and generative AI platforms.</li><li>
Develop reusable prompt templates supporting utility business processes.</li><li>
Evaluate AI responses for accuracy, consistency, clarity, and usefulness.</li><li>
Document prompt engineering best practices and maintain a centralized prompt library.</li><li>
Assist in developing AI interaction standards that promote safe, responsible, and effective AI use.</li></ul><ul><li>-Knowledge Management &amp; Content Development</li></ul><ul><li>
Convert policies, standard operating procedures (SOPs), manuals, and business documentation into AI-ready knowledge resources.</li><li>
Organize and structure information to improve AI search, retrieval, and response quality.</li><li>
Develop knowledge articles, FAQs, job aids, and reference materials for AI applications.</li><li>
Identify knowledge gaps that impact AI performance and recommend improvements.</li></ul><ul><li>-AI Testing, Evaluation &amp; Continuous Improvement</li></ul><ul><li>
Perform structured testing of enterprise AI solutions using defined evaluation criteria.</li><li>
Compare AI outputs across different prompting approaches and recommend improvements.</li><li>
Assist with user acceptance testing during AI pilot projects.</li><li>
Document testing results, lessons learned, and recommended enhancements.</li><li>
Support measurement of AI quality, consistency, usability, and adoption metrics.</li></ul><ul><li>-Business Process Improvement</li></ul><ul><li>
Observe current utility workflows and identify opportunities where AI can improve efficiency, decision-making, or reduce manual effort.</li><li>
Assist in documenting current and future-state business processes.</li><li>
Participate in AI solution design sessions with business stakeholders.</li><li>
Support development of AI-enabled workflow recommendations.</li></ul><ul><li>-Workforce Enablement &amp; Adoption</li></ul><ul><li>
Develop quick-reference guides, training materials, demonstrations, and user documentation for enterprise AI tools.</li><li>
Assist with workshops introducing employees to approved AI capabilities.</li><li>
Gather employee feedback and recommend usability improvements.</li><li>
Support responsible AI adoption through clear communications and user guidance.</li></ul><ul><li>-Research &amp; Innovation</li></ul><ul><li>
Research emerging AI technologies, prompting techniques, agentic AI capabilities, and enterprise productivity tools.</li><li>
Evaluate new AI capabilities and summarize potential business value for Charlotte Water.</li><li>
Stay informed on trends in Generative AI, prompt engineering, AI governance, knowledge management, and human-centered AI design.</li><li>
Present research findings and recommendations to project teams and leadership.</li></ul><ul><li>-Cross-Functional Collaboration</li></ul><ul><li>
Collaborate with software developers, engineers, GIS professionals, analysts, operational staff, and business stakeholders.</li><li>
Participate in AI innovation initiatives, proof-of-concepts, and pilot projects.</li><li>
Support project documentation and project deliverables.</li><li>
Perform related work as assigned.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
Knowledge of:<ul><li>
Large Language Models (LLMs) and Generative AI concepts.</li><li>
Prompt engineering principles.</li><li>
Responsible AI concepts and ethical AI practices.</li><li>
Knowledge management and information organization.</li><li>
Human-centered design principles.</li><li>
Business process improvement methodologies.</li><li>
Microsoft 365 productivity tools.</li><li>
Basic data analytics and visualization concepts.</li></ul>
Skill in:<ul><li>
Technical writing and documentation.</li><li>
Prompt development and AI interaction design.</li><li>
Research and analytical thinking.</li><li>
Critical thinking and problem solving.</li><li>
Business process mapping.</li><li>
Collaboration and teamwork.</li><li>
Presentation development.</li><li>
Verbal and written communication.</li><li>
Learning new technologies quickly.</li></ul>
Ability to:<ul><li>
Learn and apply emerging AI technologies.</li><li>
Evaluate AI-generated responses objectively and recommend improvements.</li><li>
Translate technical concepts into user-friendly guidance.</li><li>
Organize complex information into structured, reusable formats.</li><li>
Communicate effectively with technical and non-technical audiences.</li><li>
Work independently while contributing to collaborative projects.</li><li>
Prioritize multiple assignments and meet deadlines.</li><li>
Adapt to evolving technologies and changing business priorities.</li><li>
Maintain confidentiality and professional standards.</li></ul>
PREFERRED QUALIFICATIONS:<ul><li>
Coursework in Artificial Intelligence, Machine Learning, Natural Language Processing, Human-Computer Interaction, Data Science, Knowledge Management, or related disciplines.</li><li>
Experience using ChatGPT, Microsoft Copilot, Claude, Gemini, or similar enterprise AI tools.</li><li>
Experience creating technical documentation, training materials, or knowledge articles.</li><li>
Familiarity with workflow mapping or business process analysis.</li><li>
Exposure to Python, SQL, Power BI, SharePoint, GitHub, Microsoft Power Platform, or Azure AI services.</li><li>
Interest in utilities, critical infrastructure, GIS, asset management, SCADA, IoT, digital twins, or digital transformation initiatives.</li></ul>
MINIMUM QUALIFICATIONS:<ul><li>
Bachelor&rsquo;s or graduate degree from an accredited college or university in one or more of the following disciplines:</li><li>
Computer Science, Artificial Intelligence, Data Science, Information Technology, Software Engineering, Human-Computer Interaction (HCI), Information Science, Business Analytics, Industrial Engineering, Engineering, Geographic Information, Systems (GIS), Technical Communication, Public Administration, Cognitive Science, Or a closely related field</li></ul>
Required Experience<ul><li>
Demonstrated attention in Artificial Intelligence, Generative AI, data analytics, digital transformation, or emerging technologies through coursework, research, personal projects, internships, or extracurricular activities.</li></ul>
Required Licenses or Certifications<ul><li>
None.</li></ul>
WORKING CONDITIONS &amp; PHYSICAL DEMANDS
This position is primarily performed in an office environment and is generally sedentary. The incumbent may occasionally visit operational facilities, treatment plants, or field locations to better understand utility business processes and support AI initiatives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
CONDITIONS OF EMPLOYMENT
The City&rsquo;s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate&rsquo;s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. 
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation &amp; Technology ADA request form or call 704.336.4120.
BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees. 
The City of Charlotte is a drug and alcohol-free workplace.</div>

Utility AI Interaction Designer - Co-Op II

<div>Department: Charlotte Area Transit System Department
Facilities Maintenance
Salary: $25.00 - $27.14 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America&rsquo;s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:<ul><li>
Attracting and retaining a skilled and diverse workforce</li><li>
Valuing teamwork, openness, accountability, productivity, and employee development</li><li>
Providing all customers with courteous, responsive, accessible, and seamless quality services</li><li>
Taking initiative to identify, analyze, and solve problems</li><li>
Collaborating with stakeholders to make informed decisions</li></ul>
SUMMARY
The Rail Car Servicer, under minimal supervision, will perform rail car interior and exterior cleaning to the standards outlined by Charlotte Area Transit System (CATS) Rail Operations. Cleaning of rail cars includes but is not limited to sweeping and mopping, cleaning walls, windows, seats, stainless steel, cab and passenger areas, and all exterior areas on rail vehicles. It also cleans shop areas, equipment, non-revenue, and emergency support vehicles. The Rail Car Servicer may also be required to provide cleaning support on the mainline and other service areas. The Rail Car Servicer will be needed to service rail cars, which may include changing filters, checking sand and fluid levels, and replenishing the sand, and may be called upon to provide support for other areas regarding light rail service, streetcar, wayside, and public safety and service.
<h2 class="jobSectionHeader">Major Duties and Responsibilities</h2><div><div><ul><li>
Work with all team members to provide safe, reliable, clean rail vehicles ready for daily revenue service.</li></ul></div><div><ul><li>
Follows and adheres to all rail car maintenance standards, policies, and procedures applicable to the day-to-day operations of the rail cars and revenue service.</li></ul></div><div><ul><li>
Cleans and services rail car passenger and operator compartments and the exterior of the rail cars.</li></ul></div><div><ul><li>
Cleans and services shop and yard areas as assigned.</li></ul></div><div><ul><li>
Flag rail cars within the yard and shops to provide for cleaning and servicing.</li></ul></div><div><ul><li>
Provides cleaning services, replenishes sanding units, fills windshield washers, minor parts replacement inserts signage and equipment as assigned.</li></ul></div><div><ul><li>
Steam cleans and replaces seat inserts and backs as assigned.</li></ul></div><div><ul><li>
The position complies with all safety regulations by CATS, OSHA, FTA, FRA, and NCDOT.</li></ul></div><div><ul><li>
Performs all other job-related duties as assigned.</li></ul></div><div><ul><li>
As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.</li></ul></div><div>
Essential Duties:</div><div>
NOTE: Essential Skills are skills and abilities that candidates must be able to perform or can perform in the performance of their required duties. Meeting the requirements or having the ability to perform essential skills may be grounds for disqualification.</div></div><div><div><ul><li>
Candidate may be required to work irregular hours and shifts depending upon the needs of CATS.</li></ul></div><div><ul><li>
Candidates may be required to respond to emergencies on a 24-hour, seven-days-a-week basis.</li></ul></div><div><ul><li>
Must complete a 6-month probationary period.</li></ul></div><div><ul><li>
Must communicate effectively and clearly in English both orally and in writing.</li></ul></div><div><ul><li>
Must be able to accurately document work on logs, spreadsheets, documents, and forms and utilize computerized maintenance terminals.</li></ul></div><div><ul><li>
Must have the ability to capably use all tools of the trade as well as standard shop equipment, including forklifts.</li></ul></div><div><ul><li>
Must complete all training assignments and maintain qualifications where required.</li></ul></div><div><ul><li>
Must be able to work in the safety-critical environments associated with the operation of a rail system.</li></ul></div><div><ul><li>
Must complete all required training and maintain needed qualifications and employee requirements.</li></ul></div><div><ul><li>
Must meet Physical and Sensory Requirements and the Special Provisions listed below.</li></ul></div><div>
Physical Requirements:</div><div><ul><li>
Ability to lift and carry at least 60 lbs.</li></ul></div><div><ul><li>
Must be able to manipulate 100 lbs.</li></ul></div><div><ul><li>
Must be able to stand and walk on uneven surfaces while working.</li></ul></div><div><ul><li>
Must be able to work while in the following positions or conditions: sitting, bending, twisting, kneeling, reaching, crouching, lying down prone or supine, at shoulder level or above, or any combination listed above.</li></ul></div><div><ul><li>
Must be able to work at heights on platforms and man lifts.</li></ul></div><div><ul><li>
Must be able to work in pits and under lifted heavy equipment.</li></ul></div><div><ul><li>
Must be able to work in all required Personal Protective Equipment and Safety gear.</li></ul></div><div><ul><li>
Must be able to work in the assigned uniform approved by CATS.</li></ul></div><div>
Sensory Requirements:</div></div><div><div>
NOTE: Employees must have the following sensory requirements:</div><div><ul><li>
Speech</li></ul></div><div><ul><li>
Touch</li></ul></div><div><ul><li>
Hearing</li></ul></div><div><ul><li>
Vision &ndash; 20/20 or correctable to 20/20 (near, distance, and peripheral)</li></ul><h2 class="jobSectionHeader"> 
Knowledge, Skills, &amp; Abilities</h2><div><ul><li>
Candidates must pass a written assessment to demonstrate knowledge regarding areas listed under responsibilities to reach the oral portion of the interview process.</li></ul></div><div><ul><li>
To be considered for the position, candidates must pass a test and an oral interview.</li></ul></div><div><ul><li>
Candidates must successfully pass the required Rail operation training for the job.</li></ul></div><div><ul><li>
Demonstrate knowledge of cleaning practices.</li></ul></div><div><ul><li>
Safely operate a variety of standard and specialized cleaning implements and hand tools for cleaning vehicles and shop areas: floor scrubbers, steam cleaners, carpet cleaners, and similar cleaning devices.</li></ul></div><div><ul><li>
Ability to read, follow and utilize written instructions and manuals.</li></ul></div><div><ul><li>
Follow oral and written instructions with minimal supervision.</li></ul></div><div><ul><li>
Ability to communicate effectively and clearly in English both orally and in writing</li></ul></div><div><ul><li>
Must have a valid driver&rsquo;s license and the ability to attain a North Carolina driver&rsquo;s license within the timelines outlined by CATS and the City of Charlotte, NC, USA.</li></ul></div><h2 class="jobSectionHeader">
Preferred Qualifications</h2>
Experience in the cleaning and servicing of Light Rail Vehicles or other transit vehicles preferred.<h2 class="jobSectionHeader">
Minimum Qualifications
</h2><div><div><ul><li>High school diploma or GED.</li></ul></div></div><div><div><ul><li>
Candidate must have experience in cleaning, janitorial services, or a similar vocation.</li></ul></div></div></div></div>
CONDITIONS OF EMPLOYMENT
The City&rsquo;s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate&rsquo;s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. 
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation &amp; Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees. 
The City of Charlotte is a drug and alcohol-free workplace.</div>

Transit Maintenance Assistant

<div>Date Opened: Friday, April 10, 2026 12:00 AM<h2 class="jobSectionHeader">
</h2>Close Date: Friday, April 17, 2026 12:00 AM<h2 class="jobSectionHeader">
</h2>Department: Aviation Department<h2 class="jobSectionHeader">
</h2>Function Administrative Support<h2 class="jobSectionHeader">
</h2>Salary: $65,196.00 - $81,495.00 Commensurate with Experience<h1 class="jobSectionHeader">
</h1>Welcome to the City of Charlotte
Charlotte is America&rsquo;s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:<ul><li>
Attracting and retaining a skilled and diverse workforce</li><li>
Valuing teamwork, openness, accountability, productivity, and employee development</li><li>
Providing all customers with courteous, responsive, accessible, and seamless quality services</li><li>
Taking initiative to identify, analyze, and solve problems</li><li>
Collaborating with stakeholders to make informed decisions</li></ul>
SUMMARY
The Administrative Officer Senior provides executive-level support to the Chief Infrastructure Officer (CIO) at Charlotte Douglas International Airport while serving as the supervisor and operational leader of the administrative support function within the CIO&rsquo;s portfolio.
 
 
The role is responsible for leading, developing, and overseeing a team of administrative professionals, ensuring consistent delivery of high-quality, efficient, and customer-focused administrative services across the Department Divisions. This position directs and manages all administrative operations in the CIO&rsquo;s portfolio, aligning team performance, workflows, and priorities with division goals and initiatives.
 
 
This role works closely with the Administration Division Manager and other Aviation Department leaders to execute key initiatives. This position requires strong leadership, sound judgement, and the ability to balance strategic priorities with day-to-day operational demands in a fast-paced environment. This role regularly interacts with all levels of the organization, airport tenants and stakeholders, partners, elected city officials and the general public.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES: 
1. Provides high-level executive support to the Chief Infrastructure Officer and serves as the key liaison between the CIO and members of the Directors&rsquo; Management Team. Prepares and reviews correspondence, presentations, reports, meeting agendas, and summaries on behalf of the CIO. 
2. Leads, manages and develops a team of four (4) administrative professionals that support Directors and Managers, ensuring efficient, consistent and customer-focused service delivery across the CIO&rsquo;s portfolio. The team is responsible for: 
a. Administrative, Customer Service &amp; Executive Support: 
Serving as the primary point of contact for visitors, employees, and stakeholders; managing office operations including calls, email, mail, and visitor coordination; supporting executive workflow through calendar management, meeting scheduling, and preparation of agendas and summaries; coordinating interviews, events, and logistics; tracking and responding to issues and correspondence; and providing general administrative and basic technology support. 
b. Employee and Operational Support Services: 
Coordinating travel, accommodations, and reimbursements; performing authorized signer duties in compliance with federal regulations; assisting with irregular operations; and managing office supplies and related logistics. 
c. Procurement and Financial Administration: 
Supporting procurement card (P-Card) processing and reconciliation; preparing pre-purchase requisitions; monitoring budgets; and assisting with division-specific projects as requested by leadership. 
3. Manages and prioritizes the CIO&rsquo;s complex calendar, appointments, and engagements. Coordinates logistics for executive meetings, conference calls, interviews, and special events, ensuring seamless execution. 
4. Oversees performance management and employee development by establishing performance expectations, delivering regular feedback, and conducting performance reviews. Ensures staff have proper training, tools, and resources to perform their job duties effectively. 
5. Manages, directs, and oversees the process and procedures of Aviation specific impact notices and correspondence to stakeholders, tenants and partners. Ensures communications maintain compliance with Director&rsquo;s Notice expectations. 
6. Provides budget oversight and administrative guidance on behalf of department leadership. Assists with procurement processes including Pre-Purchase requisitions, data collection, reconciliation, and budget analysis. 
7. Oversees and ensures compliance with Authorized Signers responsibilities and badging processes within the CIO&rsquo;s portfolio, including adherence to federal regulations, proper documentation, notifications, and required audits. 
8. Leads and coordinates administrative support for emergency response efforts and irregular operations for the Administrative Services Division. Coordinates staffing, caterers and hotels for employees during events. Serves on teams as needed. 
9. Completes special projects, leads and oversees large committees and special event initiatives on behalf of the CIO, and performs directed research. 
10. Other duties, as assigned.
SUPERVISORY RESPONSIBILITIES:<ul><li>Yes &ndash; Direct supervision of multiple employees, including responsibility for hiring input, training, performance management, coaching and development.</li></ul>
COMPENSATION:
The salary for this position ranges from $73,345 - $81,495. Commensurate with Experience. The position is hybrid eligible.<div>
MINIMUM QUALIFICATIONS: 
<ul><li>A master&rsquo;s degree and no experience, bachelor&rsquo;s degree with 1-year relevant experience, or an associate&rsquo;s degree with 3 years relevant experience, or a high school diploma (or equivalent) with 5 years relevant experience.</li></ul></div><div>
PREFERRED QUALIFICATIONS: 
<ul><li>Administrative experience supporting multiple executive-level (C-Suite) roles.</li><li>Mid-level management experience supervising administrative or operational support teams.</li><li>Course work in business, aviation management or public administration is helpful.</li><li>Demonstrated customer service skills coupled with strong interpersonal skills.</li><li>Demonstrated strong leadership skills with the ability to create, develop and lead a cohesive team.</li><li>Proficient in Microsoft Office Suite.</li><li>Familiarity with Workday is helpful.</li></ul></div> 
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:<div>
Knowledge of: 
<ul><li>Must be able to professionally communicate ideas, recommendations, requests clearly and effectively on behalf of staff/the supporting team members.</li><li>Demonstrated skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) effectively.</li><li>Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and independently compose professional emails, enter and organize data, and schedule appointments in Outlook.</li><li>Principle and practices of supervision, team leadership, and performance management</li></ul></div><div>
Skill in: 
<ul><li>Leading, coaching and developing employees</li><li>Delegating work and managing team priorities in a fast-paced environment</li><li>Building strong working relationships across diverse teams</li><li>Providing excellent customer service to internal and external customers</li><li>Organization and time management</li><li>Collaboration and teamwork</li><li>Troubleshooting and problem-solving techniques</li></ul></div><div>
Ability to: 
<ul><li>Manage time well and keep work organized in an effective manner.</li><li>Handle complex, confidential, and sensitive executive level information.</li><li>Take initiative, investigate, detect and analyze problems, and identify possible solutions in support of established goals.</li><li>Proactively identify and effectively respond to issues, concerns, and needs.</li><li>Work independently and collaboratively across diverse workgroups.</li><li>Maintain effective working relationships and represent the Airport in a positive manner.</li></ul></div>
WORKING CONDITIONS AND PHYSICAL DEMANDS:<div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul><li>This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 5 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.</li></ul></div>
ADA AND OTHER REQUIREMENTS: 
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.<div>
Physical Requirements: 
<ul><li>Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time</li><li>Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks</li><li>Adequate vision, hearing, and speech required</li></ul></div><div>
Sensory Requirements: 
<ul><li>Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data</li><li>Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain</li><li>Comprehension of written information in work related documents</li><li>Ability to hear, understand and distinguish speech</li></ul></div> 
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performance of their duties just as though they were written out in this job description. 
CONDITIONS OF EMPLOYMENT
The City&rsquo;s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate&rsquo;s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. 
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation &amp; Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees. 
The City of Charlotte is a drug and alcohol-free workplace.</div>

Administrative & Executive Support Supervisor -Aviation CIO

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Administrative & Executive Support Supervisor -Aviation CIO