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Administrative & Executive Support Supervisor -Aviation CIO
Close Date: Friday, April 17, 2026 12:00 AM
Department: Aviation Department
Function Administrative Support
Salary: $65,196.00 - $81,495.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
The Administrative Officer Senior provides executive-level support to the Chief Infrastructure Officer (CIO) at Charlotte Douglas International Airport while serving as the supervisor and operational leader of the administrative support function within the CIO’s portfolio.The role is responsible for leading, developing, and overseeing a team of administrative professionals, ensuring consistent delivery of high-quality, efficient, and customer-focused administrative services across the Department Divisions. This position directs and manages all administrative operations in the CIO’s portfolio, aligning team performance, workflows, and priorities with division goals and initiatives.
This role works closely with the Administration Division Manager and other Aviation Department leaders to execute key initiatives. This position requires strong leadership, sound judgement, and the ability to balance strategic priorities with day-to-day operational demands in a fast-paced environment. This role regularly interacts with all levels of the organization, airport tenants and stakeholders, partners, elected city officials and the general public.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Provides high-level executive support to the Chief Infrastructure Officer and serves as the key liaison between the CIO and members of the Directors’ Management Team. Prepares and reviews correspondence, presentations, reports, meeting agendas, and summaries on behalf of the CIO.
2. Leads, manages and develops a team of four (4) administrative professionals that support Directors and Managers, ensuring efficient, consistent and customer-focused service delivery across the CIO’s portfolio. The team is responsible for:
a. Administrative, Customer Service & Executive Support:
Serving as the primary point of contact for visitors, employees, and stakeholders; managing office operations including calls, email, mail, and visitor coordination; supporting executive workflow through calendar management, meeting scheduling, and preparation of agendas and summaries; coordinating interviews, events, and logistics; tracking and responding to issues and correspondence; and providing general administrative and basic technology support.
b. Employee and Operational Support Services:
Coordinating travel, accommodations, and reimbursements; performing authorized signer duties in compliance with federal regulations; assisting with irregular operations; and managing office supplies and related logistics.
c. Procurement and Financial Administration:
Supporting procurement card (P-Card) processing and reconciliation; preparing pre-purchase requisitions; monitoring budgets; and assisting with division-specific projects as requested by leadership.
3. Manages and prioritizes the CIO’s complex calendar, appointments, and engagements. Coordinates logistics for executive meetings, conference calls, interviews, and special events, ensuring seamless execution.
4. Oversees performance management and employee development by establishing performance expectations, delivering regular feedback, and conducting performance reviews. Ensures staff have proper training, tools, and resources to perform their job duties effectively.
5. Manages, directs, and oversees the process and procedures of Aviation specific impact notices and correspondence to stakeholders, tenants and partners. Ensures communications maintain compliance with Director’s Notice expectations.
6. Provides budget oversight and administrative guidance on behalf of department leadership. Assists with procurement processes including Pre-Purchase requisitions, data collection, reconciliation, and budget analysis.
7. Oversees and ensures compliance with Authorized Signers responsibilities and badging processes within the CIO’s portfolio, including adherence to federal regulations, proper documentation, notifications, and required audits.
8. Leads and coordinates administrative support for emergency response efforts and irregular operations for the Administrative Services Division. Coordinates staffing, caterers and hotels for employees during events. Serves on teams as needed.
9. Completes special projects, leads and oversees large committees and special event initiatives on behalf of the CIO, and performs directed research.
10. Other duties, as assigned.
SUPERVISORY RESPONSIBILITIES:
- Yes – Direct supervision of multiple employees, including responsibility for hiring input, training, performance management, coaching and development.
COMPENSATION:
The salary for this position ranges from $73,345 - $81,495. Commensurate with Experience. The position is hybrid eligible.
- A master’s degree and no experience, bachelor’s degree with 1-year relevant experience, or an associate’s degree with 3 years relevant experience, or a high school diploma (or equivalent) with 5 years relevant experience.
- Administrative experience supporting multiple executive-level (C-Suite) roles.
- Mid-level management experience supervising administrative or operational support teams.
- Course work in business, aviation management or public administration is helpful.
- Demonstrated customer service skills coupled with strong interpersonal skills.
- Demonstrated strong leadership skills with the ability to create, develop and lead a cohesive team.
- Proficient in Microsoft Office Suite.
- Familiarity with Workday is helpful.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
- Must be able to professionally communicate ideas, recommendations, requests clearly and effectively on behalf of staff/the supporting team members.
- Demonstrated skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) effectively.
- Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and independently compose professional emails, enter and organize data, and schedule appointments in Outlook.
- Principle and practices of supervision, team leadership, and performance management
- Leading, coaching and developing employees
- Delegating work and managing team priorities in a fast-paced environment
- Building strong working relationships across diverse teams
- Providing excellent customer service to internal and external customers
- Organization and time management
- Collaboration and teamwork
- Troubleshooting and problem-solving techniques
- Manage time well and keep work organized in an effective manner.
- Handle complex, confidential, and sensitive executive level information.
- Take initiative, investigate, detect and analyze problems, and identify possible solutions in support of established goals.
- Proactively identify and effectively respond to issues, concerns, and needs.
- Work independently and collaboratively across diverse workgroups.
- Maintain effective working relationships and represent the Airport in a positive manner.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 5 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
ADA AND OTHER REQUIREMENTS:
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.
- Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
- Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
- Adequate vision, hearing, and speech required
- Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
- Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
- Comprehension of written information in work related documents
- Ability to hear, understand and distinguish speech
ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time. This job description does not constitute a written or implied contract of employment.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performance of their duties just as though they were written out in this job description.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
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