Amr Borhan

Click Group

Role SummaryThe Field Engineer – Laptops &amp; Desktops is responsible for delivering high-quality, onsite technical customer support, device maintenance, and hardware/software service delivery. This role ensures that all technical issues are resolved efficiently while strictly adhering to established Service Level Agreement (SLA) requirements and maintaining exceptional customer satisfaction. Key Responsibilities<ul><li>Onsite Technical Support: Provide professional, face-to-face technical support at customer locations to resolve end-user device issues promptly.</li><li>Diagnostics &amp; Repair: Diagnose complex hardware and software issues on laptops and desktops, executing precise repairs to restore full functionality.</li><li>System Maintenance: Perform critical system tasks, including BIOS updates, firmware upgrades, and routine software patches.</li><li>Parts &amp; Replacement Management: Coordinate and execute the seamless replacement of faulty hardware components and spare parts.</li><li>Preventive Maintenance: Schedule, manage, and execute proactive preventive maintenance visits to minimize future hardware failures and optimize device performance.</li><li>Reporting &amp; Documentation: Prepare clear, comprehensive customer service reports detailing the actions taken, parts replaced, and resolution status.</li><li>Customer Satisfaction: Act as the face of Click Group onsite, ensuring a positive customer experience through effective communication and timely service delivery.</li><li> </li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>Experience: 2–5 years of hands-on experience in field technical support, hardware repair, or IT service delivery.</li><li>Certifications: HP and/or Lenovo hardware certifications are strongly preferred.</li><li>Technical Skills: Advanced, proven troubleshooting and diagnostic skills across various desktop and laptop models.</li><li>Mobility: Ability and willingness to travel frequently to various customer locations as required.</li><li>Communication: Excellent verbal and written communication skills to effectively translate technical issues to non-technical end users.</li></ul> Required Competencies<ul><li>Advanced Customer Service Orientation: A strong dedication to meeting customer expectations and fostering positive client relationships.</li><li>Analytical Problem-Solving: The ability to think critically, identify root causes, and implement efficient technical solutions under pressure.</li><li>Meticulous Documentation: Strong organizational skills to accurately record technical actions, service logs, and inventory changes.</li><li>Teamwork &amp; Communication: A collaborative mindset with the ability to sync smoothly with internal support teams and external clients.</li><li>Time Management: Exceptional ability to prioritize multiple service tickets, manage daily travel routes, and meet strict SLA deadlines.</li></ul>

Field Engineer – Laptops & Desktops

Join the Network Security Experts at Click ITS!Click ITS, a leading System Integrator located in Egypt, is expanding our elite Network Security Department. We partner with industry giants including Fortinet, Palo Alto Networks, Kaspersky, CrowdStrike, Nozomi Networks, Tenable, and Thales to deliver comprehensive security solutions across various layers such as NGFW, SD-WAN, EDR, XDR, OT Security, Data Protection, MFA, and SOC.We are currently looking for passionate and driven professionals to join our dynamic team in the following roles:1. Junior Network Security EngineerAre you ready to accelerate your career in cybersecurity? We are looking for a hands-on Junior Network Security Engineer with a strong foundation in network defence and a drive to learn.Experience Required: 3 YearsKey Responsibilities:<ul><li>Implement, configure, and manage security solutions across different layers (NGFW, SD-WAN, EDR/XDR).</li><li>Assist in the deployment and integration of top-tier vendor solutions including Fortinet, Palo Alto, and Kaspersky.</li><li>Monitor network traffic for security events and assist the SOC team in incident response.</li><li>Troubleshoot and resolve network security issues in enterprise environments.</li><li>Maintain and update security documentation and standard operating procedures.</li></ul>Qualifications:<ul><li>Bachelor’s degree in computer engineering, Information Technology, or a related field.</li><li>Approximately 3 years of practical experience in network security or systems integration.</li><li>Familiarity with NGFW, Endpoint Security, and basic Data Protection concepts.</li><li>Relevant vendor certifications (e.g., NSE 4, PCNSA) are a strong plus.</li><li>Excellent problem-solving skills and a proactive attitude.</li></ul>Why Join Click ITS?Work with the Best: Hands-on experience with cutting-edge technologies from top global vendors.Career Growth: Continuous learning opportunities, training, and certification support.Impactful Work: Protect critical infrastructures and enterprise networks against modern threats.Dynamic Culture: Join a collaborative, innovative, and fast-paced team environment in Egypt.

Junior Network Security Engineer

Organizational Development SpecialistJob Purpose The Organizational Development Specialist is responsible for developing and implementing organizational development initiatives that drive business growth, operational excellence, talent development, and employee engagement across Click Group. The position supports organizational design, performance management, competency frameworks, succession planning, and change management initiatives to ensure the organization has the right structure, talent, and capabilities to achieve its strategic objectives.Key Responsibilities Organizational Development<ul><li>Develop and maintain organizational structures aligned with business growth and operational requirements.</li><li>Review and update job descriptions across all functions.</li><li>Conduct job analysis and job evaluation exercises.</li><li>Support manpower planning and workforce optimization initiatives.</li><li>Ensure organization charts are regularly updated and communicated.</li></ul>Performance Management<ul><li>Manage the annual performance management cycle.</li><li>Facilitate KPI development and cascading across departments.</li><li>Ensure alignment between individual objectives and business goals.</li><li>Analyze performance results and recommend improvement actions.</li><li>Support managers in performance calibration sessions.</li></ul>Talent Management &amp; Succession Planning<ul><li>Develop and maintain competency frameworks.</li><li>Support talent review and succession planning processes.</li><li>Identify high-potential employees and track development plans.</li><li>Design career paths for technical, sales, and support functions.</li></ul>Learning &amp; Development<ul><li>Conduct Training Needs Analysis (TNA).</li><li>Develop annual learning and development plans.</li><li>Monitor training effectiveness and ROI.</li><li>Coordinate leadership and management development programs.</li></ul>Employee Engagement &amp; Culture<ul><li>Manage employee engagement surveys and action plans.</li><li>Lead culture-enhancement initiatives.</li><li>Analyze turnover, retention, and employee satisfaction metrics.</li><li>Work closely with department heads to improve employee experience.</li></ul>HR Analytics &amp; Reporting<ul><li>Develop OD dashboards and monthly reports.</li><li>Monitor key metrics including:</li><li>Turnover rate</li><li>Internal promotion rate</li><li>Performance distribution</li><li>Succession coverage</li><li>Training effectiveness</li><li>Employee engagement scores</li></ul>Change Management<ul><li>Support organizational transformation projects.</li><li>Develop communication and stakeholder engagement plans.</li><li>Facilitate adoption of new HR and business processes.</li><li>Assist in change impact assessments.</li></ul> Qualifications Education<ul><li>Bachelor's Degree in Business Administration, Human Resources, Psychology, or related field.</li><li>SHRM, HRCI, or similar certification is preferred.</li></ul>Experience<ul><li>2+ years of experience in Organizational Development, Talent Management, or HR Projects.</li><li>Experience in technology, system integration, telecom, or fast-growing organizations is highly preferred.</li><li>Proven experience in performance management and organizational design projects.</li></ul>Required Competencies Technical Competencies<ul><li>Organizational Design</li><li>Competency Framework Development</li><li>Job Evaluation &amp; Job Analysis</li><li>Performance Management Systems</li><li>Succession Planning</li><li>Workforce Planning</li><li>HR Analytics</li><li>Advanced Excel and Power BI</li></ul>Behavioral Competencies<ul><li>Strategic Thinking</li><li>Business Acumen</li><li>Communication Skills</li><li>Stakeholder Management</li><li>Analytical Thinking</li><li>Change Agility</li><li>Problem Solving</li><li>Project Management</li></ul>Strong focus on:<ul><li>Competency frameworks for technical engineers, cybersecurity, infrastructure, networking, and sales functions.</li><li>Career paths for technical talent retention.</li><li>Succession planning for branch and department leadership.</li><li>Workforce planning to support expansion and project-based business requirements.</li><li>HR analytics and dashboards for executive management.</li></ul>

Organizational Development (OD) Specialist

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Talent Acquisition Specialist

Join the Network Security Experts at Click ITS!Click ITS, a leading System Integrator located in Egypt, is expanding our elite Network Security Department. We partner with industry giants including Fortinet, Palo Alto Networks, Kaspersky, CrowdStrike, Nozomi Networks, Tenable, and Thales to deliver comprehensive security solutions across various layers such as NGFW, SD-WAN, EDR, XDR, OT Security, Data Protection, MFA, and SOC.We are currently looking for passionate and driven professionals to join our dynamic team in the following roles:Product Manager &ndash; Network SecurityTake charge of our security portfolio! We are looking for a strategic Product Manager to oversee our partnerships and solution offerings in the cybersecurity space.Key Responsibilities:<ul><li>Manage the lifecycle and go-to-market strategy for our security solutions portfolio .</li><li>Build and maintain strong relationships with vendor partners to ensure alignment on product roadmaps, training, and marketing initiatives.</li><li>Analyze market trends, competitor offerings, and customer needs to identify new business opportunities in areas like OT Security and XDR.</li><li>Enable the sales and technical teams through training sessions, competitive battlecards, and marketing collateral.</li><li>Track portfolio performance, profitability, and drive initiatives to meet revenue targets.</li></ul>Qualifications:<ul><li>Solid background in Product Management, Vendor Management, or Business Development within the IT/Cybersecurity sector.</li><li>Strong understanding of the cybersecurity market landscape and emerging technologies.</li><li>Strategic thinker with excellent analytical and project management skills.</li><li>Exceptional leadership and cross-functional collaboration abilities.</li><li>Experience working with system integrators in the Egyptian or regional market is a plus.</li></ul>Why Join Click ITS?<ul><li>Work with the Best: Hands-on experience with cutting-edge technologies from top global vendors.</li><li>Career Growth: Continuous learning opportunities, training, and certification support.</li><li>Impactful Work: Protect critical infrastructures and enterprise networks against modern threats.</li><li>Dynamic Culture: Join a collaborative, innovative, and fast-paced team environment in Egypt.</li></ul>Pay: From E&pound;1.00 per monthWork Location: In person

Product Manager – Network Security

Join the Network Security Experts at Click ITS!Click ITS, a leading system integrator located in egypt, is expanding our elite network security department. we partner with industry giants including fortinet, palo alto networks, kaspersky, crowdstrike, nozomi networks, tenable, and thales to deliver comprehensive security solutions across various layers such as Ngfw, Sd-Wan, Edr, Xdr, Ot security, data protection, mfa, and soc.we are currently looking for passionate and driven professionals to join our dynamic team in the following roles:Position: Pre-Sales Security EngineerWe are seeking a technical and customer-facing Pre-Sales Engineer to bridge the gap between our clients' business needs and our advanced security solutions.Key Responsibilities:<ul><li>Collaborate with the sales team to understand customer requirements and design tailored security architecture.</li><li>Conduct technical presentations, product demonstrations, and Proof of Concepts (PoCs) for solutions involving Fortinet technologies , CrowdStrike, Tenable, Nozomi, and others.</li><li>Develop comprehensive technical proposals, bill of materials (BoM), and scope of work (SoW) documents.</li><li>Act as a trusted advisor to clients regarding their overall security posture (OT Security, MFA, Data Protection).</li><li>Stay updated on the latest cybersecurity trends and vendor updates to position Click ITS competitively.</li></ul>Qualifications:<ul><li>Proven experience in a Pre-Sales, Solutions Architecture, or Technical Consulting role within the cybersecurity domain.</li><li>Deep understanding of various security layers (NGFW, SD-WAN, SOC, EDR/XDR).</li><li>Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.</li><li>Strong relationship-building skills and a customer-centric mindset.</li><li>Relevant vendor certifications are highly desirable.</li></ul>Why Join Click ITS?&middot; Work with the Best: Hands-on experience with cutting-edge technologies from top global vendors.&middot; Career Growth: Continuous learning opportunities, training, and certification support.&middot; Impactful Work: Protect critical infrastructures and enterprise networks against modern threats.&middot; Dynamic Culture: Join a collaborative, innovative, and fast-paced team environment in Egypt.Pay: E&pound;1.00 per monthExperience:<ul><li>Pre-Sales Security Engineer: 2 years (Preferred)</li></ul>Work Location: In person

Pre-Sales Security Engineer

Join the Network Security Experts at Click ITS!Click ITS, a leading System Integrator located in Egypt, is expanding our elite Network Security Department. We partner with industry giants including Fortinet, Palo Alto Networks, Kaspersky, CrowdStrike, Nozomi Networks, Tenable, and Thales to deliver comprehensive security solutions across various layers such as NGFW, SD-WAN, EDR, XDR, OT Security, Data Protection, MFA, and SOC.We are currently looking for passionate and driven professionals to join our dynamic team in the following roles:1. Junior Network Security EngineerAre you ready to accelerate your career in cybersecurity? We are looking for a hands-on Junior Network Security Engineer with a strong foundation in network defence and a drive to learn.Experience Required: 3 YearsKey Responsibilities:<ul><li>Implement, configure, and manage security solutions across different layers (NGFW, SD-WAN, EDR/XDR).</li><li>Assist in the deployment and integration of top-tier vendor solutions including Fortinet, Palo Alto, and Kaspersky.</li><li>Monitor network traffic for security events and assist the SOC team in incident response.</li><li>Troubleshoot and resolve network security issues in enterprise environments.</li><li>Maintain and update security documentation and standard operating procedures.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in computer engineering, Information Technology, or a related field.</li><li>Approximately 3 years of practical experience in network security or systems integration.</li><li>Familiarity with NGFW, Endpoint Security, and basic Data Protection concepts.</li><li>Relevant vendor certifications (e.g., NSE 4, PCNSA) are a strong plus.</li><li>Excellent problem-solving skills and a proactive attitude.</li></ul>Why Join Click ITS?Work with the Best: Hands-on experience with cutting-edge technologies from top global vendors.Career Growth: Continuous learning opportunities, training, and certification support.Impactful Work: Protect critical infrastructures and enterprise networks against modern threats.Dynamic Culture: Join a collaborative, innovative, and fast-paced team environment in Egypt.Pay: E&pound;1.00 per monthExperience:<ul><li>Network Security: 1 year (Preferred)</li></ul>Work Location: In person

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Click Group

About Company

Field Engineer – Laptops & Desktops

Junior Network Security Engineer

Organizational Development (OD) Specialist

Talent Acquisition Specialist

Product Manager – Network Security

Pre-Sales Security Engineer

Junior Network Security Engineer