Qureos Mentor

Clinical Professional Connections

<div>DESCRIPTION: 
Seeking a Specialist/Network Technician/Desktop Support Analyst who will be a very hands-on member of our technical support and implementation team.
SYSTEM/APPLICATION/NETWORK SUPPORT RESPONSIBILITIES<ul><li>
Install, upgrade, support and troubleshoot Enterprise Applications
</li><li>Install, upgrade, support and troubleshoot Phone Issues (Both Desk and Mobile)</li><li>
Install, upgrade, configure and support firewalls, routers, and switches</li><li>
Ensure desktop computers interconnect seamlessly with diverse systems including Azure AD, device management, Office 365, file servers, email servers, application servers, and administrative systems</li><li>
Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime</li><li>
Troubleshooting network connectivity in a LAN/WAN environment</li></ul><ul><li>
Install, upgrade, support and troubleshoot Windows and Microsoft Office and any other authorized desktop applications</li><li>
Install, upgrade, support, diagnose, troubleshoot, repair and maintain all hardware, software and equipment (including but not limited to PC, terminals, laptops, mobile devices, PDA&rsquo;s, printers and scanners) to ensure optimal workstation performance
</li><li>Performs general preventative maintenance tasks on computers, laptops, printers, desktops, cell phones and any other authorized peripheral equipment</li><li>
Customize desktop hardware to meet user specifications and site standards</li><li>
Safely package equipment for branches and arrange for the transport of the equipment</li></ul><ul><li>
Dealing with hardware and application support queries and issues reported to the support desk</li><li>
Provide user data and application recovery</li><li>
Email account administration, i.e., account creation and management and distribution lists on Office365</li><li>
User account administration, i.e., account creation and management and password resets on Active Directory</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software</li><li>
Use tools and methodologies to load, copy and customize operating system configurations for deployment</li><li>
Provides backup support and some Network Administration as needed</li><li>
Responsible for tracking hardware and software inventory</li><li>
Familiarize end users on basic software, hardware and peripheral device operation</li><li>
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator</li><li>
Works with vendor support contacts to resolve technical issues within the desktop environment</li><li>
Escalate issues wherever required to resolve issues as quickly as possible</li><li>
Works with other team members regarding new branch builds and upgrades</li><li>
Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines</li><li>
Maintain adequate knowledge of operating systems and application software used to provide a high level of support</li><li>
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures</li><li>
The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.</li></ul>
Experience:<ul><li>
3-5yrs of hands-on configuring firewalls, routers, switches along with desktop support experience (or other directly relevant experience)</li></ul>
Education:<ul><li>
Certificate, Associate's or Bachelor's degree in Computer Science/Information Systems (or related discipline) or IT experience with firewalls, routers, servers, switches.</li></ul>
Required work authorization:<ul><li>
United States</li><li>
This is a full-time position.</li><li>
Entry level Salary</li><li>
You would need a car to travel to and from clients.</li><li>
Hours are 8:30-5pm Monday-Friday but some days you might have to work early and some days late, with the occasional Weekends.</li><li>
Critical thinker able to handle questions and solve problems on the spot</li><li>
Ability to provide great customer service and a positive attitude even in the toughest situations</li></ul>
YwPaaFAtTy</div>

Technician Desktop Support Analyst

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Clinical Professional Connections

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Technician Desktop Support Analyst